Troubleshooting Tips - GE GTWN4950L0WS Owner's Manual

Before you call for service...
_ Troubleshooting Tips
PERFORMANCE (contJ Possible Causes What To Do
Pilling Result of normal wear on • While this is not caused by the washer, you can slow the
poly-cotton blends and pilling process by washing garments inside out.
fuzzy fabrics
Snags, holes, tears, rips Pins,snaps,hooks,sharp • Fasten snaps, hooks, buttons and zippers.
or excessive wear buttons, belt buckles, • Remove loose items like pins, objects in pockets and
zippers and sharp objects sharp buttons.
left in pockets • Turn knits (which snag easily)inside out.
Undiluted chlorine bleach • Check bleach package instructions for proper amount.
• Never add undiluted bleach to wash or allow clothes to
come in contact with undiluted bleach.
Chemicals like hair bleach or • Rinse items that may have chemicals on them before
dye, permanent wave solution washing.
Wrinkling Improper sorting • Avoid mixing heavy items (likework clothes) with light items
(likeblouses).
• Try a fabric softener.
Overloading or incorrect • LooselyIoGdclothesin the wGsherbGsket.
water level
Incorrect wash and • Hatch Cycle selection to the type of fabric you are washing
dry cycles (especiallyfor easy care loads).
Repeated washing in • Wash in warm or cold water.
water that is too hot
SOUNDS Possible Causes What To Do
"Metallic clicking" Shifter mechanism is • The drive system will engage at the start of agitate and
engaging or disengaging disengage when agitate is complete. This occursmultiple
times during the wash.
Back and forth "swoosh" Electric motor reversing • This machine has a drive system that doesn't use gears.
or light "clicking" sound direction This sound is the motor rotating back and forth to clean
during agitate your laundry.
Quick short agitation Clothing redistribution • At the end of agitate, the motor makes short agitation strokes
sounds at end of agitate to redistribute the load.
"Click" when water Relay switch • The relay makes a click sound when activated. Thewater
stops filling level activates the relay and stops filling.
"Clicking" behind Control Automatic Temperature • This valve mixes in cold and hot water. The "clicking" is the
Panel during fill Control Valve valve turning on and off.
Water volume changes Automatic Temperature • This valve mixes in cold and hot water. The sound changes
during fill Control Valve when the valves are turned on and off.
Motor "whining up" or Motor ramping up/down • The motor will speed up incrementally during the spin cycle.
"coasting down" in spin during spincycle When spin is complete, it will coast until it stops.
"Humming" Water drain pump • The drain pump will make a humming sound when pumping
out water after agitation stops and continue until spin is
complete.
"Gurgling" Water drain pump • When the pump starts drawing in air, It starts to gurgle.
Thewasher should then begin spinning and the sound will
continue until it isdone spinning.
Water "swishing" This is normal • Thiswasher uses a Infusor
TM
wash action.Water swishingwhile
the unit is agitating is normal, especiallywith smaller loads.
Washer is noisy Washer is uneven • To level the front of the washer,adjust the front leveling legs
by rotating the individual leg in the proper direction for up
or down. To level the back of the washer, lift the back
of the machine 4" (11 cm) and set down.
• To remove the shipping rod from the washer, pull the yellow
10 tag and attached rod from the bottom right hand side
of the washer.
Shipping rod is still assembled
in the unit