Troubleshooting - Philips AW5000 User Manual

8 Troubleshooting

Warning
•
Never remove the casing of this apparatus.
To keep the warranty valid, never try to repair
the system yourself.
If you encounter problems when using this
apparatus, check the following points before
requesting service. If the problem remains
unsolved, go to the Philips web site (www.
philips.com/welcome). When you contact
Philips, ensure that the apparatus is nearby
and the model number and serial number are
available.
No power
• Make sure that the AC power plug of the
device is connected properly.
•
Make sure that there is power at the AC
outlet.
•
Check whether the device is in Eco
standby mode.
No sound
•
Check whether the device is muted. The
power/status indicator flashes white when
the device is muted. Adjust volume on
the Philips AirStudio app or on AW5000
directly.
•
If you have chosen the wired connection,
check whether the Ethernet cable has
been connected properly and securely.
• Check the Wi-Fi network connection.
Set up the network again if needed (see
'Connect AW5000 to your home Wi-Fi
network' on page 9).
•
If the audio source is an external audio
player, adjust volume on the audio player
directly.
No response from the device
• Restart AW5000, and then set up the Wi-
Fi network for AW5000 again.
• Disconnect and reconnect the AC power
plug, and then switch on the device again.
26 EN
Wi-Fi network connection failed
•
This device does not support the WPS-
PIN method.
•
Enable SSID broadcast on the Wi-Fi router.
•
Keep away from potential sources of
interference which may affect Wi-Fi signal,
such as microwave ovens.
• Make sure that the SSID name of your
home router consists of alphanumeric
characters, with no space or special
characters like %/#/*/# inserted. The
network password should not consist of
#/:/;/'.
•
If you choose to rename your AW5000
manually on the Philips AirStudio app, do
not use special characters or symbols.
•
For some new types of Wi-Fi routers, a
network name (SSID) may be created
automatically when you use WPS for
connection. Always change the default
network name (SSID) to a simple one that
consists of alphanumerical characters, and
also change the Wi-Fi security mode to
secure your network.
Wired network connection failed
•
If you have tried wireless connection,
before setup of wired connection, you
need to reset the wireless Hi-Fi speaker.
Follow the procedures below to reset the
device:
1
Unplug the power cord.
2
Hold the numeric key 1 and plug the
power cord again.
» The power/status indicator flashes
amber, then turns solid amber, and after
a while starts to flash amber again.
3
Release the numeric key 1.
Note
•
Do not release the numeric key 1 until the power/
status indicator flashes amber for a second time.