Info And Error Messages / Troubleshooting - Kogan WiFi Digital Radio Manual

WIFI RADIO DAB/DAB+ WITH IPOD DOCK INSTRUCTION MANUAL - ENGLISH

14. Info and Error Messages / Troubleshooting

The following is a description of the info and error messages that the Wi-Fi radio could possibly
display.
Message
Failed to connect Error
Network error Error
Format error Error
Not available Info
Connecting... Info
Loading... Info
Playing Info
Connection error
Possible causes :
- Radio fails to connect to Wi-Fi network.
- Wrong network security key entered.
Solutions :
- Confirm that a WiFi connected PC can access the internet (i.e. can browse the
website) using the same network.
- Check that your network's firewall is not blocking any outgoing ports.
- Check that you have entered the correct key or password into the radio.
Remember that text-format keys are case sensitive.
Server/network connection error
Possible causes :
-
Radio fails to connect to Wi-Fi network.
-
Radio fails to connect to internet radio portal.
-
Radio fails to connect to a radio station.
-
Radio's was streaming a station and connection fails midway through the
streaming.
-
Radio fails to connect to a PC for streaming music.
Solutions :
- Confirm that a WiFi connected PC can access the internet (i.e. can browse the
website) using the same network.
- Confirm that a WiFi connected PC can access the portal radio internet
(http://www.wifiradio-frontier.com) using the same network.
- Enter to website ''Frontier'' (http://www.wifiradio-frontier.com) and try to
broadcast the station from the PC to check if the problem comes from the
station or from your network.
- Confirm that the radio is well plugged to avoid a connection / power cut.
Format error
Possible cause :
-
Radio tries to play a music file from a PC which is in a format not supported.
Solution :
- Enter to website ''Frontier'' (http://www.wifiradio-frontier.com) and try to
broadcast the station from the PC to check if the problem comes from the
station or from your network.
Seen when the radio tries to tune to a DAB station without sufficient signal reception.
Seen when the radio tries to establish connection with a network, server, portal, station.
Seen once the radio has established connection, and starts buffering the station/stream.
Seen once the radio has completed connecting, and loading, and starts playing the
stream. This is the point when the station becomes audible.
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