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Solutions to Common Problems
OCCURRENCE
POSSIBLE
CAUSE/SOLUTION
Oven
light
does
not work.
Replace
or tighten
bulb. See Changing
Oven
Light
section
in this Use & Care
Manual.
Oven
smokes
excessively
during
broiling.
Poor
baking
results.
Self-Cleaning
cycle does not work.
Soil
not
completely
removed
after
Self-
Cleaning
cycle.
Flames
inside
oven
or smoking
from
vent.
Scratches
or abrasions
on cooktop surface
(Ceramic-Glass
cooktop
models only).
Metal marks
(Ceramic-Glass
cooktop
models only).
Brown
streaks
or specks
(Ceramic-Glass
cooktop
models
only).
Areas
of discoloration
with
metallic
sheen
(Ceramic-Glass
cooktop
models
only).
Control(s)
not set properly.
Follow
instructions
under Setting
Oven
Controls.
Make sure
oven door is opened
to broil
stop
position.
Meat
too close
to the broil
element.
Reposition
the rack to provide
proper
clearance
between
the meat
and the element.
Preheat
broil
element
for searing.
Meat
not properly
prepared.
Remove
excess
fat from
meat.
Cut remaining
fatty
edges
to prevent
curling,
but do not cut into lean.
Insert
on broiler
pan wrong
side up and grease
not draining.
Always
place
grid on the
broiler
pan with ribs up and slots down to allow grease
to drip into pan (some
models).
Grease
has built
up on oven
surfaces.
Regular
cleaning
is necessary
when
broiling
frequently.
Old grease
or food
spatters
cause
excessive
smoking.
Many factors
affect
baking
results.
Make
sure the proper
rack position
is used.
Center
food
in the oven and space
pans
to allow
air to circulate.
Allow the oven to preheat
to
the
set
temperature
before
placing
food
in the
oven.
Try
adjusting
the
recipe's
recommended
temperature
or baking
time.
If you feel the oven
is too hot or cool, see
Adjusting
Your
Oven
Temperature
in this Use & Care Manual.
Oven control
not set properly.
Follow
instructions
under
Self-Cleaning.
Self-Cleaning
cycle was interrupted.
Follow
steps under "Stopping
or Interrupting
a Self-
Cleaning
Cycle"
under
Self-Cleaning
Failure
to clean bottom,
front top of oven, frame of oven or door area outside
oven seal.
These
areas
are not in the self-cleaning
area,
but get hot enough
to burn on residue.
Clean
these
areas
before
the Self-Cleaning
cycle
is started.
Burned-on
residue
can be
cleaned
with a stiff nylon brush and water
or a nylon scrubber.
Be careful
not to damage
the oven
gasket.
Excessive
spillovers
in oven.
Set Self-Clean
cycle
for a longer
cleaning
time.
Excessive
spillovers
in oven.
This is normal,
especially
for high oven temperatures,
pie
spillovers
or large
amounts
of grease
on bottom
of oven.
Wipe up excessive
spillovers
before starting
cycle.
If flames
or excessive
smoke
are present,
stop the self-clean
cycle
and follow
steps
under
"Stopping
or interrupting
a Self-Cleaning
Cycle"
in the Self-
Cleaning
section.
Coarse
particles
such
as salt
or sand
between
cooktop
and
utensils
can
cause
scratches.
Be sure
cooktop
surface
and bottoms
of utensils
are clean
before
usage.
Small
scratches
do not affect
cooking
and will become
less visible
with
time.
Cleaning
materials
not recommended
for ceramic-glass
cooktop
have
been
used.
See
"Cooktop
Cleaning
& Maintenance"
in the General
Care
& Cleaning
section.
Cookware
with
rough
bottom
has been
used.
Use smooth,
flat-bottomed
cookware.
Sliding
or scraping
of metal
utensils
on cooktop
surface.
Do not slide
metal
utensils
on cooktop
surface.
Use a ceramic-glass
cooktop
cleaning
creme
to remove
the marks.
See "Cooktop
Cleaning
& Maintenance"
in the General
Care
& Cleaning
section.
Boilovers
are
cooked
onto
surface.
Use
razor
blade
scraper
to remove
soil.
See
"Cooktop
Cleaning
& Maintenance"
in the General
Care
& Cleaning
section.
Mineral
deposits
from water
and food.
Remove
using a ceramic-glass
cooktop
cleaning
creme.
Use cookware
with
clean,
dry bottoms.
23
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