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troubleshooting
troubleshooting chart
Consult the table below; it will suggest solutions to specific problems. If
you need more information, consult the Manufacturer's User Guide.
Problem
Phone turns on
but can't place
or receive calls
Display is blank
Phone displays
'No Service'
Phone beeps
and displays
'Battery Low'
12
What it could be
Phone may not have
been activated
Phone may have been
activated but not yet
connected to the network
Phone is outside
the service area
You've dialed an
invalid number
You may have run
out of Pay & Talk
credits in your account
Phone is off
Battery is
completely empty
Phone is outside
the service area
The battery
is almost empty
What you can do
To activate, call us at
1-888-552-3333 or visit
telusmobility.com/activate
*
Press
8378 then press SEND
to see if your phone is connected
to the network
Refer to the TELUS Mobility
Coverage Maps to ensure
you are within our service area
Check the number you dialed
Add Pay & Talk credits to your
account
Turn the phone on
Recharge the battery
Refer to the TELUS Mobility
Coverage Maps to ensure you
are within our service area
Recharge the battery
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