Scan Failed - Epson Mural 8 User Manual

Untitled Document
The colors on the finished product
are coming out wrong
(Powerdriver Pro users).
The printed image is coming out
squashed or stretched
(Powerdriver Pro users).
The program screens appear
garbled or incorrect
When working with large image
files, the program crashes.
When trying to open an image file,
the program crashes.
"Scan Failed" message when
trying to scan.
When printing the image is not
mirrored.
The print has breaks in it when
printing large products such as
license plate frames.
Technical Support
In order to receive technical support, please have the following information ready:
file:///C|/Program%20Files/CTP,%20Inc/Novelty%20Pro%208%20Demo/V8Manual.htm (38 of 39)7/19/2004 11:09:31 AM
Your printer's color profile is not
being used.
You Powerdriver Pro settings
need to be adjusted.
Your video drivers require
updating
Your system settings are not set
for correctly for large image files,
or, your system is not designed
for large graphics files (your PC is
older)
You are trying to open an un-
supported file type.
Scanner is not being detected.
Mirror Image is OFF, or, it is ON
in both the program and your
EPSON printer driver.
Your printer drivers are out of date.
1. Install the latest version of Powerdriver
Pro for you printer and operating system.
2. Select Powerdriver Pro as your default
printer driver.
3. Correctly setup your Powerdriver Pro
configuration.
4. Turn Off the Color Profile button in the
Options screen.
5. Restart the Novelty 8, Mural 8, or Novelty
Pro 8 program.
1. Powerdriver Pro Advanced Color
Options tab must be set to High Speed.
1. Visit your video card manufacturer online
and download and install the latest drivers
for your video card.
1. Make sure your system meets the
Minimum System Requirements.
2. Configure your system for optimal
performance.
1. Click here to view the list of supported file
types.
1. Make sure your scanner is turned ON.
2. Check all cable connections.
3. Reboot your computer.
4. Use the Select Scanner button in the
Program Options screen and reselect your
scanner.
5. Reinstall your scanner's TWAIN drivers.
1. Set the Mirror Image feature as required.
1. Visit your printer manufacturer's web site
and download the latest printer driver for
your printer and operating system.
www.epson.com