Samsung PN64D7000FFXZA User Manual page 20

If the TV seems to have a problem, first review this list of possible problems and solutions. Also review the Troubleshooting
section in the e-Manual. If none of the troubleshooting tips apply, visit "www.samsung.com," and then click on Support, or call
Samsung customer service at 1-800-SAMSUNG.
Issues
The TV won't turn on.
There is no picture/video.
The remote control does not work.
The cable/set top box remote control
doesn't turn the TV on or off, or adjust the
volume.
✎
Some functions and pictures shown in this manual are available on specific models only.
✎
To keep your TV in optimum condition, upgrade to the latest firmware on the Samsung web site by USB (samsung.com
Support Downloads).
Excellent Digital Interface & Networking: With a built-in HD digital tuner, your TV lets you watch non-subscription HD
broadcasts without a cable box or STB (Set-Top-Box) satellite receiver.
3D: This exciting new feature enables you to view 3D content.
SMART HUB: Your Gateway to all your content, integrated in one place.
– Provides diverse entertainment choices.
– Lets you control your entertainment life with an easy-to-use, user friendly UI.
– Gives you easy access to diverse Apps, with more being added every day.
– Lets you customize your TV by grouping and sorting Apps to your taste.
AllShare™: AllShare™ connects your TV and compatible Samsung mobile phones/devices through a network.
Anynet+(HDMI-CEC): Allows you to control all connected Samsung devices that support Anynet+ with your Samsung
TV's remote.
Troubleshooting
Solutions and Explanations
• Make sure the AC power cord is securely plugged in to the wall outlet and the TV.
• Make sure the wall outlet is working.
• Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turns
on, refer to "Remote control does not work" below.
• Check the cable connections. Remove and reconnect all cables connected to the TV and external
devices.
• Set the video outputs of your external devices (Cable/Sat Box, DVD, Blu-ray etc) to match the TV
input connections. For example, if an external device's output is HDMI, it should be connected to an
HDMI input on the TV.
• Make sure your connected devices are powered on.
• Be sure to select the correct input source by pressing the
• Reboot the connected device by unplugging and then reconnecting the device's power cable.
• Replace the remote control batteries. Make sure the batteries are installed with their poles (+/–) in the
correct direction.
• Clean the sensor's transmission window on the remote.
• Try pointing the remote directly at the TV from 5~6 feet away.
• Program the Cable/Set remote control to operate the TV. Refer to the Cable/Set user manual for the
SAMSUNG TV code.
License
List of Features
SOURCE button on the remote control.