Others; Troubleshooting - Sony Network Camera Recorder V 1.0 User Manual

Others

Troubleshooting

If Network Camera Recorder does not function
correctly, check the following:
Symptom Cause and solution
The image of the Confirm that the image of the
Network Camera cannot camera is displayed using the Web
be displayed. browser. Then, set up Network
Camera Recorder using the data
registered for the Web browser
(page 25).
For monitoring via the Web browser,
refer to the User's Guide of the
Network Camera.
"NO CONNECTION" The communication may be affected
appears even if the by network conditions or ambient
camera is connected. wave conditions (for a wireless
connection).
For details on wireless connection,
refer to the User's Guide of the
Network Camera.
The recording cannot be Try to change the time scale and
located. search again (page 18).
No sound is heard. • Click the audio mute button on the
main toolbar of the main window
to cancel audio muting (page 14).
• Click on the monitor window to
select it (to be framed in yellow).
Sound will not be heard if no
monitor window is selected.
• Adjust Mic Volume on the Audio
tab of the Camera Properties dialog
(page 27).
Poor monitoring sound Change the audio bit rate to a higher
value such as G.726 (40kbps)
(page 27).
Audio and video are not It is possible that audio and video
synchronized. data may not be synchronized. This
is not a failure.
Exported data cannot be The codec used for export must be
viewed on another installed on the computer.
computer.
No sound is heard Audio data cannot be exported to the
during playback of the AVI file.
data exported to an AVI
file.
Network Camera The display of the last error message
Recorder operates is held at the bottom of the window.
normally, but an error It will disappear by restarting
message is displayed at Network Camera Recorder.
the bottom of the
window.
Symptom Cause and solution
The frame rate or the The wireless connection may
image quality decreases provide a lower communication
when the camera or the speed than that for the wired
computer is used with connection, causing a lower frame
wireless connection. rate, image quality and audio quality.
Try to select a smaller image size or
select MPEG4 in the Camera
Properties dialog (page 25).
The camera properties The error message appears when you
cannot be changed and did not enter the user name and the
the following error password of the Administrator
message appears: registered in the Network Camera in
"xxxx (camera name) the Camera tab of the Camera
Unknown Flow Properties dialog. Correct the user
Controller name and the password on
Administrator User Administrator (page 26). For the
name and the Password registration of Administrator on the
are incorrect. Please Network Camera, refer to the User's
check them.: Received Guide of the Network Camera.
HTTP status code 401
Unauthorized."
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Troubleshooting