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1 Year Limited Warranty Information
ROCK-on Granite-52 and Granite-10D one (1) year limited warranty:
Earthquake warrants the original purchaser that the speaker or amplifier (product) is free from defects in material and
workmanship, under normal and proper use, for a period of one (1) year from the date of purchase (as shown on the
original bill of sale with serial number affixed/written on it). The one (1) year warranty period is valid only if the product is
properly installed by an Earthquake authorized party, and the warranty registration card is properly filled out and sent to
Earthquake Sound Corporation. If the product is installed by a non-authorized dealer, a thirty (30) day warranty
period applies.
(A) One (1) year limited warranty guidelines: (If installed by an authorized Earthquake dealer)
First year: Earthquake pays for labor, parts, and ground freight (only in US mainland) back to customer.
(B) Warning:
- Products (sent for repair) that are tested by Earthquake technicians and deemed to have no problem, will not be
covered by the limited warranty. Customer will be charged a minimum of one (1) hour of labor (ongoing rates) plus
shipping charges back to customer.
- Each product sent for repair must be packaged in its original packaging. Otherwise, there will be repackaging
charge in addition to labor, parts and shipping charges.
© Earthquake agrees to repair or replace - at our option - all such defective products/parts subject to the following
provisions:
-
Defective products/parts have not been altered or repaired by other than an Earthquake factory approved
technician.
-
Products/parts are not subjected to negligence, misuse, improper use, or accident, damaged by improper line
voltage, used with incompatible products, or have its serial number or any part of it altered, defaced or removed,
or have been used in any way that is contrary to Earthquake's written instructions.
(D) Warranty Limitations:
Earthquake warranty does not cover products that have been modified or abused. Including but not limited to the
following
-
Damages to speaker cabinet and cabinet finish due to misuse, abuse, or use of improper use of cleaning
materials/methods.
-
Bent speaker frame, broken speaker connectors, holes in speaker cone, surround & dust cap, burnt speaker
voice coil.
-
Fading, deterioration of speaker components & finish due to improper exposure to elements.
-
Bent amplifier casing, damaged finish on the casing due to abuse, misuse, or improper use of cleaning material.
-
Burnt tracers on PCB.
-
Product/part damaged due to poor packaging or abusive shipping conditions.
-
Subsequent damage to other products.
A warranty claim will not be valid if the warranty registration card is not properly filled & returned to Earthquake with a copy
of the purchase receipt.
(E) Service Request:
To receive product(s) service, contact Earthquake service department at (510) 732-1000 and request an RMA
number (Return Material Authorization), items shipped without a valid RMA number will be refused. Make sure you
provide us with your complete/correct shipping address, a valid phone number, and a brief description of the problem you
are experiencing with the product. In most cases, our technicians might be able to resolve the problem over the phone,
thus eliminating the need to ship the product.
(F) Shipping Instructions:
Product(s) must be packaged in its original protective box(es) to minimize transport damage and avoid
repackaging charges. Shipper claims regarding items damaged in transit must be presented to carrier. Earthquake
Sound Corporation reserves the right to refuse products that are improperly packaged. A copy of the purchase receipt
must accompany product returned for service. We encourage you to include with the package a written description of the
problem. Ship product to: Earthquake Sound Corp. 2727 Mc Cone Avenue, Hayward, CA 94545. Ph (510) 732-1000. You
are responsible for the cost of shipping the product to Earthquake Sound Corporation.
(G) Disputes Resolution:
All disputes - between clients and Earthquake Sound Corporation - resulting from the one (1) year limited
warranty policy must be resolved according to the laws & regulations of the county of Alameda -California.
It Is Recommended That You Place Your Serial Number Here For Reference
Specifications are subject to change without notice.
ROCK-on Manual
9
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