Warranty; Customer Service - Altec Lansing Moondance HOME M302 User Manual

Warranty

ALTEC LANSING TECHNOLOGIES, INC. ONE-YEAR LIMITED WARRANTY
(TWO-YEAR LIMITED WARRANTY IN THE EUROPEAN UNION AND ASIA)
What Does the Warranty Cover?
Altec Lansing warrants that its products shall be free from defects in materials or
workmanship, with the exceptions stated below.
What Is the Period of Coverage?
For units purchased in the European Union or Asia, this warranty runs for two years from
the date of purchase. For units not purchased in Europe or Asia, this warranty runs for one
year from the date of purchase. The term of any warranties implied by law shall expire when
your limited warranty expires. Some states and/or Member States in the European Union do
not allow limitations on how long an implied warranty lasts, so the above limitation may not
apply to you.
What Does the Warranty Not Cover?
This warranty does not cover any defect, malfunction or failure that occurs as a result of:
improper installation; misuse or failure to follow the product directions; abuse; or use with
improper, unintended or faulty equipment. (For information on proper installation, operation
and use consult the manual supplied with the product. If you require a replacement manual,
you may download a manual from www.alteclansing.com.) Also, consequential and
incidental damages are not recoverable under this warranty. Some states do not allow the
exclusion or limitation of incidental or consequential damages, so the above limitation or
exclusion may not apply to you.
What Will Altec Lansing Do to Correct the Problem?
Altec Lansing will, at its option, repair or replace any product that proves to be defective in
material or workmanship. If your product is no longer being manufactured, or is out of stock,
at its option, Altec Lansing may replace your product with a similar or better Altec Lansing
product.
How to Get Warranty Service
To get a covered product repaired or replaced, you must contact Altec Lansing during
the warranty period by email (csupport@alteclansing.com). You must include in your
email, your name, address, email address, telephone number, date of purchase and a
complete description of the problem you are experiencing. In the United States, you may
alternatively contact Altec Lansing by telephone at 1-800-ALTEC88. Please be prepared to
provide the same information. If the problem appears to be related to a defect in material
or workmanship, Altec Lansing will provide you a return authorization and instructions for
return shipment. Return shipments shall be at the customer's expense, and the return
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must be accompanied by the original proof of purchase. You should insure the shipment as
appropriate because you are responsible for the product until it arrives at Altec Lansing.
How Will State Law Affect Your Rights?
This warranty gives you specific legal rights, and you may also have other rights, which vary
from state to state. Please note that in the European Union, you as a consumer might have
other legal rights under national legislation of European Union Member States governing the
sale of Altec Lansing's goods. Those rights are not affected by this guarantee.
The above limited warranties and remedies are sole warranties and remedies available to
purchaser, if, and to the extent, valid and enforceable under the applicable law.

Customer Service

The answers to most setup and performance questions can be found in the Troubleshooting
section of this guide. You can also consult the FAQs in the customer support section of
our Web site at www.alteclansing.com. If you live in North America and still can't find the
information you need, please call our customer service team for assistance before returning
the speakers to your retailer under their return policy.
Tel: 800-258-3288
Email: csupport@alteclansing.com
If you live outside of North America, please visit our Web site at www.alteclansing.com and
select your region to locate your country's distributor.
For the most up-to-date information, be sure to check our Web site at www.alteclansing.com.
International customers: For information regarding the distribution of Altec Lansing
products in your country, please visit www.alteclansing.com and click on your region.
DISPOSAL OF OLD ELECTRICAL AND ELECTRONIC EqUIPMENT
This symbol on the product or on its packaging indicates that this product shall
not be treated as household waste. Instead it shall be handed over to the
applicable collection point for the recycling of electrical and electronic
equipment. By ensuring this product is disposed of correctly, you will help
prevent potential negative consequences for the environment and human
health, which could otherwise be caused by inappropriate waste handling of
this product. The recycling of materials will help to conserve natural resources. For more
detailed information about recycling of this product, please contact your local city office or
your household waste disposal service.