Technical Support - VTech V.Smile Smart Keyboard User Manual

The TV picture is
black and white.
There is a picture
on the TV, but no
sound.
The V.SMILE
Smart
Keyboard™
does not work.

TECHNICAL SUPPORT

If you have a problem that cannot be solved by using this manual, we
encourage you to visit us online or contact our Consumer Services
Department with any problems and/or suggestions that you might have.
A support representative will be happy to assist you. Before requesting
support, please be ready to provide or include the information below:
• The name of your product or model number (the model number is typically
located on the back or bottom of your product).
• The actual problem you are experiencing.
• The actions you took right before the problem occurred.
Internet : www.vtechkids.com
Phone : 1-800-521-2010 in the U.S. or 1-877-352-8697 in Canada
1. Non-matching color
system
2. Cable connection
problem
1. TV setting
2. Cable connection
problem
1. Improper V.SMILE
Smart Keyboard™
connection
2. V.SMILE Smart
Keyboard™ was
reconnected after
program start
1. Make sure the TV is set to the
correct TV system. (E.g. NTSC or
auto)
2. Make sure that the video cable is
firmly connected to the video input
of the TV.
1. Raise the volume of the TV, and
make sure it is not set to "Mute".
2. Make sure that the white and/or red
plug is firmly connected to the audio
input of the TV.
1. Make sure that the V.SMILE Smart
Keyboard™ is firmly connected to
the PLAYER 1 Port.
Turn the V.SMILE™ unit OFF and
2.
then ON again.
1