Troubleshooting; Computer Does Not Start - HP Pavilion 20-b000 Quick Setup Manual

5

Troubleshooting

Refer to the documentation provided by the product manufacturer for
information about peripheral-specific problems, such as issues with a
monitor or a printer. The following tables present some issues you might
encounter while installing, starting up, or using your computer and
possible solutions.
For more information or for additional troubleshooting options, see
Getting information on page 1.

Computer does not start

Symptom Possible solution
Error message: Restart the computer.
Hard disk drive
1.
error.
2.
3.
4.
Computer will Ensure that the cables connecting the computer to the external power source are plugged in
not turn on or properly. When the cables connecting the computer to the external power source are plugged
start. in properly, and the wall outlet is functioning, the green power supply light on the back of the
computer should be on; if it is not, contact Support.
Test the wall outlet by connecting a different electrical device to it.
10 Chapter 5 Troubleshooting
Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.
Select the Power icon, and then select Restart.
Or, press and hold the Power button on the computer for 5 or more seconds to turn off
the computer, and then press the Power button to restart the computer.
If Windows opens, immediately back up all important data to a backup hard disk drive.
Contact Support, whether it was possible or not to start up Windows.
Either the hard disk drive or the system board may need to be replaced.