Canon SD400 - PowerShot Digital ELPH Camera Software User's Manual page 127

Appendices
■
Check the Camera Status
Confirm that the camera is on and in the correct mode to
transfer data. Please see your Camera User Guide since the
methods for setting the camera and computer to the
communication mode vary between camera models. (With
some models, you must set the camera to the Playback mode,
etcetera, to establish a connection to a computer.)
■
Check the battery
You are recommended to use a household power source (AC
adapter) for the camera when connecting it to the computer. If
the camera is running on batteries, ensure they are fully
charged.
If the problem does not rest in the four areas above, the driver
may not be properly installed. Uninstall the driver and then
reinstall it. For instructions for this task, refer to the Software
Starter Guide.
127
ZoomBrowser EX Software User Guide
Troubleshooting (2/5)
How to Get Help
ZoomBrowser EX comes with a Help file. Use it when you want
to learn how to do an operation, or when you want to know
about the features of the program.
You can access Help from the [Help] menu or the [?] (Help)
button.
Help Menu
Help Button