Chapter 4 Troubleshooting; Troubleshooting Tips - NETGEAR WNDA3100v2 - RangeMax Dual Band Wireless-N USB 2.0 Adapter User Manual

This chapter provides information about troubleshooting your wireless-N USB adapter. For
information about connecting to wireless networks and the Internet, see
Chapter 1.

Troubleshooting Tips

Use the following information to solve common problems you may encounter. Also, refer to the
knowledge base on the NETGEAR website at http://www.netgear.com/support.
Table 4-1. Troubleshooting Tips
Problem
The LED is not lit.
The LED blinks, but the wireless-N USB
adapter is not connected to a router or
access point.
Push 'N Connect WPS time out error during
installation.

Chapter 4 Troubleshooting

Action
The wireless-N USB adapter is not connected to the USB port
correctly or the WNDA3100v2 software is not loaded.
• Remove and reinsert the WNDA3100v2.
• Check the Windows device manager to see if the wireless-N
USB adapter is recognized and enabled. Reload the
WNDA3100v2 software, if necessary.
• Try to install the wireless-N USB adapter in a different USB
slot on your system if one is available.
The wireless-N USB adapter is trying to connect, but is
unsuccessful.
• The router might not be powered on.
• The router and the wireless-N USB adapter are not
configured with the same wireless parameters. Check the
SSID and wireless security settings.
This can occur if there are WPS routers in the area but your
router does not support WPS. Make sure that you selected the
correct wireless network. To select a network to join, see
"Joining a Network" on page
see "Using Push 'N' Connect (WPS) to Connect to a Wireless
Network" on page 2-3.
v1.0, June 2009
"Basic Setup" in
2-2. For a WPS-capable router,
4-1