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Bizfon 680 Owner's Manual

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Download this manual See also: Administrator's Manual, Owner's Manual
Section 1
Getting Started
Introduction
Bizfon Owner's Guide
Congratulations on your purchase of a Biz-
fon! Your Bizfon 680 will transform how
your business communicates, making you
more available, informative and responsive
to your customers.

About this Manual

This manual provides information for setting
up and using your Bizfon. You should keep
this manual for future reference. At some
point in the future you may want to change
settings or connect other office equipment to
your Bizfon.
You might want to take a moment to read
Working Smart, which is enclosed as part of
your Bizfon 680 documentation package.
This booklet points out some of the interest-
ing ways in which you can use your Bizfon
communications system to transform how
your business communicates.
Included Documents
In addition to this Owner's Guide, your Biz-
fon comes with the following documents:
•
Working Smart booklet
•
Quick Start Guide
•
Bizfon 680 Wallet Cards
•
Reference Card for Non-Bizfon Tele-
phones
1

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  • Page 1: Section 1 Getting Started

    Working Smart, which is enclosed as part of your Bizfon 680 documentation package. This booklet points out some of the interest- ing ways in which you can use your Bizfon communications system to transform how your business communicates. Included Documents In addition to this Owner’s Guide, your Biz-...
  • Page 2 2500- series telephones). You can also connect a fax machine to the yellow Telephone jack labeled number 8 on the Bizfon 680. See Section 4, “Using Other Office Equipment with Your Bizfon 680,” for more information. Bizfon...

  • Page 3: Call Waiting

    If all lines in the hunt group are busy, the caller will hear a busy signal. Caller ID The Bizfon 680 supports Caller ID. You must arrange for Caller ID service through your local telephone company. Note that BizTouch Feature Phones do not currently support display of Caller ID.

  • Page 4: System Greetings

    Other changes we'll make for you; just dial 299 to reach a Customer Care representative. We'll consult with you to set up your Bizfon to meet your com- pany's unique needs. System Greetings The Bizfon 680 is shipped with automated attendant greetings for both day and after hour modes.
  • Page 5 Day and After Hours Greetings. Clock The Bizfon 680 is shipped with the clock preset to Eastern Standard Time. You may want to change this to reflect your time zone or changes in Daylight Savings Time.
  • Page 6 Section 1 Getting Started Setting Up and Changing the Owner Password The owner password prevents unauthorized people from changing your Bizfon 680 Gen- eral Settings. The owner password must be from 3 to 10 digits long. Passwords for voice mail and...
  • Page 7 Bizfon system. This optimization should take approximately three minutes to complete. Before starting the test make sure there are no calls in progress as the Bizfon is not operational during this test. 1. Pick up any extension connected to the Bizfon 680.
  • Page 8 When it is complete, the lights will go off. 6. Your Bizfon 680 is now ready for use. If for some reason you are not happy with the quality of the audio after running the...
  • Page 9 Note that outside callers are not allowed to be the first to enter the meeting room. The first party in the meeting room must be someone calling in from a valid Bizfon uni- versal extension. Also, a password must be configured and used by outside callers in order for them to access the meeting room.
  • Page 10 Section 1 Getting Started Emergency Use Connecting and using a Power Fail Telephone Your Bizfon includes a jack (labeled Power Fail Telephone in red) for connecting a tele- phone that can be used in the event of a power outage.

  • Page 11: Section 2 Setting Up To Handle Inbound Calls

    Setting up to Handle Inbound Calls Introduction This section provides information about how to set up your Bizfon to handle inbound tele- phone calls. Inbound call handling refers to how calls are handled as they come in to the Bizfon 680.
  • Page 12 1. For directions, press 4. For hours, press 5. To reach the receptionist, press 0, or wait and you will be transferred.” NOTE: If you want to purchase a professionally recorded greeting, dial 299 for Bizfon Cus- tomer Care. Bizfon, Inc.

  • Page 13: Changing The System Day Greeting

    6. Press to record the new greeting. 7. Press any key when done recording the new greeting. 8. The greeting will be played back to you. Press to use the greeting or press re-record the greeting. Bizfon Owner’s Guide...
  • Page 14 Section 2 Setting up to Handle Inbound Calls After Hours Mode The Bizfon After Hours mode enables you to set up your system for operation after normal business hours. When After Hours mode is enabled, the Biz- fon plays a selected After Hours Greeting, then it rings all extensions.
  • Page 15 Turning Off the Automated Attendant You can have the automated attendant turned off so that all incoming calls go directly to an extension. Call Customer Care at 299 if you would like the automated attendant turned off. Bizfon Owner’s Guide...

  • Page 16: Choosing Which Extension Rings When Callers Press

    Section 2 Setting up to Handle Inbound Calls Call Routing Your Bizfon 680 can be configured to answer a particular incoming telephone line Directly to a and immediately ring a specific extension. Specific Exten- This can be configured by Bizfon Customer sion Care at extension 299.
  • Page 17 *.” Additionally, the Bizfon 680 automated attendant can be configured to ring a given set of extensions or all extensions. This must be configured by Bizfon Customer Care at extension 299. Changing personal options for the receptionist...
  • Page 18 Section 2 Setting up to Handle Inbound Calls 3. Follow the prompts. Informational The Bizfon 680 supports two informational messages. Informational messages are typi- Messages cally used to provide specific information to callers. In your system greeting you should refer to...
  • Page 19 Press to use the message or press to re-record the informational message. 8. Whenever you create a new information message, be sure to re-record your auto- mated attendant greeting and refer to the new information message. Bizfon Owner’s Guide...

  • Page 20: Music On Hold

    To enable music on hold, you need to con- nect an audio device, such as a CD player or a tape deck, to your Bizfon. See Section 4 for information on connecting an audio device to the Bizfon 680.

  • Page 21: Section 3 Setting Up And Using Universal Extensions

    Section 3 Setting Up and Using Universal Extensions This section provides information and instructions for setting up and using Bizfon Universal Extensions. Additional information is provided in the BizTouch Feature Phone Reference Card (included with each BizTouch Feature Phone) and Reference Card for Non-Bizfon Telephones.
  • Page 22 Setting Up Universal Extensions The yellow jacks labeled Telephones on the Bizfon 680 are initially assigned to Univer- sal Extension numbers 201 through 208. When you begin setting up an extension, you must indicate whether it is going to be a pri- vate telephone or a public telephone (such as a telephone in a conference room).

  • Page 23: Personal Greetings

    Personal Greetings Each Bizfon extension can be set up to have a personal greeting. This provides each per- son with an extension to offer callers a per- sonal greeting and suggestions on leaving...
  • Page 24 Expanding Your Bizfon 680 Voice Mail Capacity Voice mail can be expanded in two hour increments, to a maximum of 12 hours, by installing a Voice Vault card. Contact Bizfon Customer Care at extension 299 for more information. Ordering of Messages...
  • Page 25 This can be changed to play back the last, or most recently received, message first. Call Customer Care at 299 to make this change. Call Handling in The Bizfon 680 allows each extension to route incoming calls two ways. These the Office include: •...

  • Page 26: Handling Calls Away From Your Desk

    Handling Calls Away from Your Desk To handle calls when you are away from your desk, you can set up each Bizfon exten- sion to forward calls to another extension or to another phone number. This enables you to receive your calls at another location, or to direct calls to another person who can assist callers.
  • Page 27 Resetting an extension When someone leaves your company, the extension can be reset to the default settings. An extension can also be reset to change the extension type. Call Bizfon Customer Care at extension 299 to reset an extension. Bizfon Owner’s Guide...

  • Page 28: Authorization To Make Outside Calls (Internal And Remote Users)

    Using Anyone with a Bizfon universal extension can use the Bizfon from outside of the office. Universal You can use all of the features of the Bizfon, Extensions including making and handling calls as if from Outside you were in the office.
  • Page 29 Section 3 Setting Up and Using Universal Extensions Note that each person with a Bizfon 680 uni- versal extension should have a Bizfon 680 Wallet Card for use when remotely accessing the Bizfon 680. How to To access the Bizfon remotely when the...
  • Page 30 Section 3 Setting Up and Using Universal Extensions Bizfon, Inc.

  • Page 31: Section 4 Using Your Bizfon With Other Office Equipment

    Lines” jack labeled “6”. Then connect your fax machine to the yellow “Telephones” jack labeled “8”. After being configured by Customer Care, the Bizfon 680 will automat- ically route any incoming faxes to the fax machine at extension 208.

  • Page 32: Bizfon 680 Diagram

    Section 4 Using your Bizfon with Other Office Equipment mono converter that has a single RCA jack (Radio Shack part number: 42-2444). Connect the cable to your audio source, and plug it into the Music-On-Hold (MOH) con- nector on the Bizfon 680. Set the levels on your audio source.
  • Page 33 Section 4 Using your Bizfon with Other Office Equipment R e lay for D o or L ock F or F uture U se S e ria l P ort O u tp ut to P A F or F acto ry U se O n ly...
  • Page 34 Section 4 Using your Bizfon with Other Office Equipment Bizfon, Inc.

  • Page 35: Appendix A Startup/Test Button

    After connecting your telephone lines and telephones, you can use the Startup/Test but- tup/Test Button ton to confirm that your Bizfon 680 is prop- erly set up. 1. Press the Startup/Test button (the blue button in the center of the Bizfon 680) once.
  • Page 36 Appendix A Startup/Test Button Important! The results of this test are used by the Bizfon 680 to determine which telephone lines may be used to make outgoing calls. Be sure to run this test each time after making any changes to the Incoming Telephone Lines.

  • Page 37: Appendix B Bizfon 680 Installation Considerations

    Bracket back of the Bizfon 680 for registration pur- poses. 1. Hold the Bizfon 680 in your left hand with the power cord facing toward you and your thumb on the blue button. Bizfon Owner’s Guide...
  • Page 38 2. Hold the bracket in your right hand, with the side with the large rectangular open- ing facing the back of the Bizfon 680 and align the four tabs on the mounting bracket with the four slots on the bottom of the Bizfon 680, as shown below.

  • Page 39: Removing The Bracket

    Appendix B Bizfon 680 Installation Considerations 3. Slide the bracket until it snaps in place with the tabs secured in the slots, as shown below. Removing the 1. Apply downward pressure with your thumb to the portion of the mounting...

  • Page 40: Wall Mount

    Appendix B Bizfon 680 Installation Considerations Wall Mount 1. Position the Bizfon 680 within four (4) feet of a power outlet. 2. Attach the bracket to the wall vertically, using the enclosed screws, or screws and drywall anchors, as appropriate to the...

  • Page 41: Appendix C Bizfon 680 Speci- Fications

    Appendix C Bizfon 680 Speci- fications Electrical Specifications Power Input: 115 VAC, 50/60 Hz 17 Watts nominal Recommended Operating Con- ditions Operating Temperature: 40° F to 104° F (0°C to 40°C) Humidity: 0 to 95% non-condensing Telephone Connectors Central Office Incoming Telephone Line...

  • Page 42: Regulatory Information

    Appendix C Bizfon 680 Specifications Weight 3 lbs. 7 oz. Regulatory Information FCC Part 15 FCC Part 68 UL 1950 Listed Bizfon, Inc.

  • Page 43: Appendix D Regulatory And Safety Information

    If you experience trouble with this equipment, please contact the manu- facturer for warranty/repair information. The Telephone Company may ask that you disconnect this equipment from the network until the prob- lem has been corrected or until you are sure that the equipment is not malfunctioning. Bizfon Owner’s Guide...

  • Page 44: Radio And Television Interference

    This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses Bizfon, Inc.

  • Page 45: Canadian Doc Statement

    Regulations of the Canadian Department of Communications." "Le present appareil numerique n'emet pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques de la class A prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des Communications du Canada." Bizfon Owner’s Guide...

  • Page 46: Industry Canada Notice

    The termina- tion on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Num- bers of all the devices does not exceed 5. Bizfon, Inc.

  • Page 47: Important Safety Instructions

    Appendix D Regulatory and Safety Information Important Safety Instructions This product is only to be used in conjunction with the Bizfon 680 con- trol unit. Some of the following information may not apply to your particular product; however, when using telephone equipment, basic safety pre-...
  • Page 48 D. If the product has been dropped or the cabinet has been damaged. E. If the product exhibits a distinct change in performance. 18. Avoid using a telephone (other than a cordless type) during an elec- trical storm. There may be a remote risk of electric shock from light- ning. Bizfon, Inc.
  • Page 49 Il y a danger d’explosion s’il y a remplacement incorrect de la batterie. Remplacer uniquement avec une batterie du meme type ou d’un type equivalent recommande par le constructeur. Mettre au rebut les batteries usagees conformement aux instructions du fabricant. Bizfon Owner’s Guide...
  • Page 50 Appendix D Regulatory and Safety Information Bizfon, Inc.

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