Page 1: Table Of Contents
Introduction 1 Installing Your System 2 Bizfon Customer Care 2 Voice Vault Card Option 2 Arranging for Telephone Company Services 3 Overview of Initial Bizfon Settings 4 Bizfon Extension Numbers 7 Emergency Use 10 Section 2 Setting up your System 13...
Page 2 Authorization to Make Outside Calls (Internal and Remote Users) 48 Configuring a Predial String 49 Section 4 Using your Bizfon with Other Office Equipment 51 Fax Machines 51 Audio Devices for Music-on-Hold 53 Audio Devices for Public Address 53 Modems 54 Bizfon 680 Diagram 55 Bizfon, Inc.
Page 3 Choosing Personal Language Preferences 58 Other Language Considerations 59 Appendix B Startup/Test Button 61 Using the Startup/Test Button 61 Appendix C Bizfon 680 Installation Considerations 63 Mounting Bracket 63 Attaching the Bracket 63 Removing the Bracket 65 Wall Mount 66 Appendix D...
Page 4 Contents Industry Canada Notice 72 Important Safety Instructions 73 Service Instructions 75 Index 77 Bizfon, Inc.
Page 5: Overview
About the Owner’s Guide This manual provides information for setting up and using your Bizfon, once it is installed. You should keep this manual for future refer- ence. At some point in the future you may want to change settings or connect other office equipment to your Bizfon.
Page 6: Installing Your System
(the telephone industry refers to these as 2500-series telephones). You can also connect one or more fax machines to the yellow Telephone jacks labeled 1 through 8 on the Bizfon 680. See Section 4, “Using Other Office Equipment with Your Bizfon 680,” for more informa- tion.
Page 7: Arranging For Telephone Company Services
Services Bizfon Owner’s Guide 680. These features include adding extra voice mail capacity to your Bizfon, the use of Virtual Extensions, and the use of addi- tional Informational Messages. Each of these is described in detail in this booklet. Call 299 to order a Voice Vault card.
Page 8: Call Waiting
If all lines in the hunt group are busy, the caller will hear a busy signal. Caller ID The Bizfon 680 supports Caller ID. You must arrange for Caller ID service through your local telephone company. The Biz- Touch 2 Feature Phone does support display of Caller ID, but you may have non-Biz- Touch telephones that do not.
Page 9 Setting the System Clock. Other changes we'll make for you; just dial 299 to reach a Customer Care agent. We'll consult with you to set up your Bizfon to meet your company's unique needs. Setting Up and Changing the System Password...
Page 10: Setting The System Clock
15 to control how the automated atten- dant works. Setting the System Clock The Bizfon 680 is shipped with the clock preset to Eastern Standard Time. You may want to change this to reflect your time zone or changes in Daylight Savings Time.
Page 11: Bizfon Extension Numbers
4. Follow the prompts to select the General Setting you want to change. 201-208: Physical Extensions 201 through 208 are the Universal Extension numbers assigned to the yellow jacks on the Bizfon 680 labeled Telephones. These exten- sions are used to connect physical telephones Section 1 Overview...
Page 12 Bizfon to a PA system. For more information on how to use Public Address, see “Public Address” on page 44. For more information on how to set up your Bizfon to a PA system, see “Audio Devices for Public Address” on page 53.
Page 13 The Voice Vault card allows you to set up voice mail accounts for extensions 250-264. Without the card, these extensions are not accessible to the Bizfon 680. To order a Voice Vault card, dial 299. For more on how to set up a Virtual Exten- sion, see “Setting up Virtual Extensions...
Page 14: Emergency Use
“Operator Extension” on page 21 for more information on how to change this default configuration. 299: Bizfon Customer Care To reach Bizfon Customer Care, dial 299. Feel free to call to request information or assistance. Bizfon Customer Care is included when you purchase BizCare Complete.
Page 15: Dialing Emergency Numbers
Section 1 Overview Dialing Emergency Numbers Dial to get an outside line, then dial 911 or the emergency number you are trying to reach. Bizfon Owner’s Guide...
Page 16 Section 1 Overview Bizfon, Inc.
Page 17: Setting Up Your System
Handling Pro- files Bizfon Owner’s Guide This section provides information about how to set up your Bizfon to handle inbound tele- phone calls. Incoming call handling refers to how calls are handled as they come in to the Bizfon 680. This section provides information on...
Page 18 Section 2 Setting up your System NOTE: This is the default Day mode configuration when you first receive your Bizfon 680. The default After Hours mode is essentially the same, except that the After Hours greeting is played, then all extensions ring, then the call goes into the Operator mailbox.
Page 19: Automated Attendant Greetings
Bizfon Owner’s Guide Section 2 Setting up your System If you wish to set up a customized incoming call handling profile, Bizfon can do it for you. Please call 299 to request special incoming call handling. The Bizfon automated attendant provides an immediate, automated greeting for callers to your business.
Page 20: Changing The System Day Greeting
1. Pick up any BizTouch telephone exten- sion and press the SETTINGS button. If using a non-BizTouch telephone, press to enter Settings. 2. Dial extension 200, then enter the system password (if one has been configured) to access General Settings. Bizfon, Inc.
Page 21: After Hours Mode
Delete Greet- ing. After Hours Mode The Bizfon After Hours mode enables you to set up your system for operation after normal business hours. When After Hours mode is enabled, the Biz- fon plays the After Hours Greeting, then it rings all extensions.
Page 22 To change the After Hours greeting, do the following: 1. Pick up any BizTouch telephone exten- sion and press the SETTINGS button. If using a non-BizTouch telephone, press to enter Settings. 2. Dial extension 200 to access General Settings. for the Bizfon, Inc.
Page 23 Bizfon Owner’s Guide Section 2 Setting up your System 3. Press to change Automated Attendant greetings. 4. Press to change the After Hours greet- ing. 5. The current greeting is played and you are prompted to accept the greeting or change it.
Page 24: Call Routing Directly To A Specific Extension
Attendant Setup. 4. Follow prompts to select “Turn off Auto Attendant.” If your Bizfon is in Day mode, these steps will affect Day mode. If it is in After Hours mode, these steps will turn off the After Hours mode automated attendant.
Page 25: Operator Extension
Operator Exten- sion Bizfon Owner’s Guide Section 2 Setting up your System 3. Press to select the Personal Settings for the Operator, and enter the Operator password followed by 4. Press to change forwarding settings. You'll hear “Calls will ring all exten- sions”...
Page 26: Group Ring
2. Enter the extension number, password. 3. Follow the prompts. The Bizfon allows you to configure a group of extensions to ring, when a caller selects an extension. For example, you may wish extensions 201 through 208 to all ring at once as a group, when a caller presses the Operator.
Page 27 Setting up a Group Ring when callers dial any extension Use the instructions for “Call Forwarding” in the BizTouch 2 Reference Card or the Refer- ence Card for Non-Bizfon Telephones. Instead of forwarding to a single extension when prompted, forward to multiple exten- sions.
Page 28: Informational Messages
4. For a list of extensions, press 1.” Creating Informational Mes- sages You can create two informational messages on a standard Bizfon 680. Callers can hear them by pressing Auto Attendant greeting. Each message pro- vides 30 seconds of recording time.
Page 29 NOTE: Bizfon Owner’s Guide Section 2 Setting up your System using a non-BizTouch telephone, press to enter Settings. 2. Dial extension 200 and enter the system password, if configured, to access Gen- eral Settings. 3. Press to select Auto Attendant Greet- ings.
Page 30: Changing The Phone Type
Voice Vault card. Use the same instructions to create them as you would for above. When you set up a Bizfon extension initially, the extension is programmed differently for BizTouch series feature phones than it is for non-BizTouch telephones. For example, to...
Page 31: Music-On-Hold
To set up Music-on-Hold, you need to con- nect an audio device, such as a CD player or a tape deck, to your Bizfon. See “Section 4 Using your Bizfon with Other Office Equip- ment” on page 51 for information on con- necting an audio device to the Bizfon 680.
Page 32 Settings. 2. Dial extension 200 and enter the system password, if configured, to access Gen- eral Settings. 3. Press for Security Options. 4. Press for Bizfon Customer Care per- missions. 5. Press to toggle authorization On/Off. Bizfon, Inc.
Page 33: Setting Up And Using Extensions
Wallet Cards with instructions for remote access are also included in your Bizfon 680 documentation package. Your Bizfon 680 provides you with Univer- sal Extensions. A Universal Extension is a three-digit number, starting at 201, that enables your clients and customers to reach...
Page 34 Bizfon • Set up and participate in Meeting Room calls • Place long-distance calls through the Bizfon 680, from inside or outside the office • Receive and manage voice messages through your voice mailbox Setting Up Physical Extensions In the Office (201-208)
Page 35: Setting Up Virtual Extensions
A virtual extension is not physically con- nected to one of the eight extension jacks in the Bizfon 680. When you set up a virtual extension, e.g. 250, you tell the Bizfon where it is that you want extension 250 to...
Page 36 3. Enter the system password, if required, then press 4. Press to manage extensions. 5. Press to set up a Virtual Extension. 6. Follow the prompts. Virtual Extensions require the presence of an optional Voice Vault card. To order one, dial 299. Bizfon, Inc.
Page 37: Getting An Outside Line
How to Make Phone Calls Bizfon Owner’s Guide Section 3 Setting Up and Using Extensions Extension-to-Extension To reach a physical or virtual extension, or the operator, Meeting Room, or PA, dial the number directly. Getting an Outside Line To dial an outside telephone number, dial first, followed by the number.
Page 38: Voice Mail
Voice Mail Notification The BizTouch 2 telephone comes equipped with a message waiting light. If you have new messages, it lights up. When you pick up an extension, the Bizfon announces how many new messages you have in your mailbox. Pager Notification You can configure the Bizfon to page you when you have received a voice mail.
Page 39: Personal Greetings
For a two-second pause, press . When finished, please wait.” Personal Greetings Each Bizfon extension can be set up to have a personal greeting. This provides each per- son with an extension to offer callers a per- sonal greeting and suggestions on leaving...
Page 40 3. Enter your Universal Extension number. 4. Enter your Password and press Refer to the BizTouch 2 Reference Card or the Reference Card for Non-Bizfon Tele- phones for more information about voice mail commands and options. For guidance on accessing voice mail remotely, see “Using Universal Extensions...
Page 41 299. Expanding Your Bizfon 680 Voice Mail Capacity A standard Bizfon is capable of recording a total of 60 minutes of voicemail. Voice mail can be expanded by two increments: up to two more hours, and up to four more hours.
Page 42: Call Handling In The Office
• You can determine whether the call is an internal call from another Bizfon exten- sion or is an outside call based on the type of ring. An internal call from another Bizfon extension has a single ring.
Page 43: Handling Incoming Calls While On A Call
Handling Calls Away from Your Desk To handle calls when you are away from your desk, you can set up each Bizfon exten- sion to forward calls to another extension or to another phone number. This enables you to receive your calls at another location, or to direct calls to another person who can assist callers.
Page 44: Accessing Personal Settings From Any Telephone
Accessing the Bizfon Remotely Anyone with a Bizfon universal extension can use the Bizfon from outside of the office. You can use all of the features of the Bizfon when you make a call, as if you were in the office.
Page 45: Remote Disconnect
NOTE: You must have a valid extension and pass- word to use the Bizfon 680 from outside the office. Note that each person with a Bizfon 680 uni- versal extension should have a Bizfon 680 Wallet Card for use when remotely accessing the Bizfon 680.
Page 46: Remote Transfer
If you don’t answer, the Bizfon recognizes this and directs the call to your Bizfon exten- sion mailbox. During the call, you can put the caller on...
Page 47: Remote Access When Automated Attendant Is Turned Off
Section 3 Setting Up and Using Extensions sion. At the end of the call, you can use remote disconnect to remain connected to the Bizfon to make another call or listen to voice mail. The screening feature described above can be deactivated and reactivated as follows: 1.
Page 48: Public Address
When you dial 249, you will hear a connect- ing tone, and your voice is sent through the Bizfon to its PA output. In order to use this feature, the Bizfon PA jack must be con- nected to an external audio system. See “Audio Devices for Public Address”...
Page 49: Managing Extensions
Note that outside callers are not allowed to be the first to enter the meeting room. The first party in the meeting room must be someone calling in from a valid Bizfon uni- versal extension. Also, a password must be configured and used by outside callers in order for them to access the meeting room.
Page 50: Resetting An Extension
Returns the extension's default language to the primary language After a physical extension has been reset, the user of this extension will hear the initial setup prompt when they lift the handset. Virtual extensions are not available any more Bizfon, Inc.
Page 51: Managing Bizfon Call Waiting
Resetting an extension deletes all voice mail messages and recordings saved for that extension. The Bizfon 680 has functionality equivalent to Call Waiting built into it. When you are on one call, and another call for you arrives, you will hear a double beep. Please refer to the...
Page 52: Authorization To Make Outside Calls (Internal And Remote Users)
Bizfon Call Wait- ing. When using an extension connected to the Bizfon 680 and when using the universal extension remotely, all extensions are autho- rized to make outside calls. The Bizfon can be configured to limit out- side line access for people using the Bizfon remotely.
Page 53: Configuring A Predial String
299. In order to support Centrex capabilities, you can set up the Bizfon to predial a specified string of keystrokes when you get an outside line. The Bizfon allows you to set up the same predial string for all outgoing lines, or to set up individual strings for each outgoing line.
Page 54 Section 3 Setting Up and Using Extensions 5. Press to configure automatic predial when granting an outside line, then fol- low the prompts to enter the string. Bizfon, Inc.
Page 55: Using Your Bizfon With Other Office Equipment
You can connect one or more fax machines to the Bizfon 680 extension ports. In order for the Bizfon to correctly route incoming fax calls, the extensions you select must be configured for fax tone recognition, through Initial Setup of the extension(s).
Page 56: Fax Extension Tips
Section 4 Using your Bizfon with Other Office Equipment “Resetting an Extension” on page 46 for instructions on how to do this. 2. Connect the fax machine to the exten- sion, and pick up the telephone handset of the fax machine. If the fax machine...
Page 57: Audio Devices For Music-On-Hold
(Radio Shack part number: 42-2444). Connect the cable to your audio source, and plug it into the Music-on-Hold (MOH) con- nector on the Bizfon 680. Set the levels on your audio source. If it is distorted, turn down the volume on your audio source.
Page 58: Modems
Shack part number: 42-2444). Connect the cable to your audio system, and plug it into the PA connector on the Bizfon 680. Set the levels on your audio system. If it is distorted, turn down the volume on your audio source.
Page 59: Bizfon 680 Diagram
Section 4 Using your Bizfon with Other Office Equipment Bizfon 680 Diagram C O 6 C O 5 + 6 C O 4 C O 3 + 4 C O 2 C O 1 + 2 E m e rg e n c y P h o n e E xt...
Page 60 Section 4 Using your Bizfon with Other Office Equipment Bizfon, Inc.
Page 61: Appendix A Multi-Language System Setup
NOTE: Choosing Sys- tem-Level Lan- guage Preferences Bizfon Owner’s Guide Your Bizfon 680 is shipped from the factory with one of the following two language con- figurations: • English-only • Multi-language (English/French) This section is only applicable for the Multi- Language Bizfon 680.
Page 62: Choosing Personal Language Preferences
The anglophone employee may prefer the option of hearing the Bizfon speak to them in English at their extension. You can in this case change the language configuration to be English-only for that specific extension.
Page 63: Other Language Considerations
Other Lan- guage Consid- erations Bizfon Owner’s Guide Appendix A Multi-Language System Setup 4. Press for Additional Settings menu. 5. Press to go into Default Language setup. 6. Follow prompts to set the Current Lan- guage as desired. Recording a System Greeting...
Page 64 Appendix A Multi-Language System Setup For example, your System Greeting may contain the following text for giving direc- tions to the office in two languages: “For directions to the office, press vous rendre a nos bureaux, faites le . Pour .” Bizfon, Inc.
Page 65: Appendix B Startup/Test Button
Bizfon Owner’s Guide After connecting your telephone lines and telephones, you can use the Startup/Test but- ton to confirm that your Bizfon 680 is prop- erly set up. 1. Press the blue Startup/Test button in the center of the Bizfon 680. You will hear: “Welcome to the Bizfon diagnostics.
Page 66 4. Push the button one last time. You will hear: “Extensions test complete.” Finally the system will announce that it is ready, and announce the current time and date. Your Bizfon 680 is now fully tested and ready for use!. Bizfon, Inc.
Page 67: Appendix C Bizfon 680 Installation Considerations
Bizfon 680 for registration pur- poses. 1. Hold the Bizfon 680 in your left hand with the power cord facing toward you and your thumb on the blue button.
Page 68 2. Hold the bracket in your right hand, with the side with the large rectangular open- ing facing the back of the Bizfon 680 and align the four tabs on the mounting bracket with the four slots on the bottom of the Bizfon 680, as shown below.
Page 69: Removing The Bracket
Appendix C Bizfon 680 Installation Considerations Removing the Bracket Bizfon Owner’s Guide 3. Slide the bracket until it snaps in place with the tabs secured in the slots, as shown below. 1. Apply downward pressure with your thumb to the portion of the mounting...
Page 70: Wall Mount
Appendix C Bizfon 680 Installation Considerations Wall Mount 1. Position the Bizfon 680 within four (4) feet of a power outlet. 2. Attach the bracket to the wall vertically, using the enclosed screws, or screws and drywall anchors, as appropriate to the...
Page 71: Appendix D Bizfon 680 Specifications
Appendix D Bizfon 680 Speci- fications Bizfon Owner’s Guide Electrical Specifications Power Input: 115 VAC, 50/60 Hz 17 Watts nominal Recommended Operating Con- ditions Operating Temperature: 40° F to 104° F (0°C to 50°C) Humidity: 0 to 95% non-condensing Telephone Connectors...
Page 72: Regulatory Information
Appendix D Bizfon 680 Specifications Weight 3 lbs. 7 oz. Regulatory Information FCC Part 15 FCC Part 68 UL 1950 Listed Bizfon, Inc.
Page 73: Appendix E Regulatory And Safety Information
If you experience trouble with this equipment, please contact the manu- facturer for warranty/repair information. The Telephone Company may ask that you disconnect this equipment from the network until the prob- lem has been corrected or until you are sure that the equipment is not malfunctioning. Bizfon Owner’s Guide...
Page 74: Fcc Statement: Part 15, Class A
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses Bizfon, Inc.
Page 75: Canadian Doc Statement
Regulations of the Canadian Department of Communications.” “Le present appareil numerique n'emet pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques de la class A prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des Communications du Canada.” Bizfon Owner’s Guide...
Page 76: Industry Canada Notice
The termina- tion on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Num- bers of all the devices does not exceed 5. Bizfon, Inc.
Page 77: Important Safety Instructions
9. Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product. Bizfon Owner’s Guide...
Page 78 18. Avoid using a telephone (other than a cordless type) during an elec- trical storm. There may be a remote risk of electric shock from light- ning. 19. Do not use this product to report a gas leak in the vicinity of the leak. Bizfon, Inc.
Page 79: Service Instructions
Il y a danger d’explosion s’il y a remplacement incorrect de la batterie. Remplacer uniquement avec une batterie du meme type ou d’un type equivalent recommande par le constructeur. Mettre au rebut les batteries usagees conformement aux instructions du fabricant. Bizfon Owner’s Guide...
Page 80 Appendix E Regulatory and Safety Information Bizfon, Inc.
Page 81: Index
Handling Calls Away from Your Desk Handling Incoming Calls While on a Call Incoming Call Handling Profiles Taking Incoming Calls Remotely Call Routing, Inbound Call Waiting Telephone Company vs Bizfon Call Waiting Turning Bizfon Call Waiting On/Off ... 4 Caller ID Calling Enabling...
Page 82 ... 52 ... 36 ... 15 ... 18 ... 16 ... 59 ... 35 ... 6 ... 38 ... 39 ... 39 ... 13 ... 59 ... 2 ... 22 ... 21 ... 45 ... 19 ... 58 Bizfon, Inc.
Page 83 Removing Extension Passwords Resetting an extension Settings Accessing General Settings Accessing Personal Settings ... 61 Startup/Test Button ... 6 System Clock Bizfon Owner’s Guide ... 57 ... 37 ... 45 ... 36 ... 37 ... 41 ... 5 ... 49 ...
Page 84 Changing the Phone Type Enabling Passthrough on a Non-BizTouch Phone Supported Telephones Telephone-specific Instructions Voice Mail Accessing from Physical Extensions Accessing the Bizfon Remotely Expanding Voice Mail Capacity Forwarding Voice Mail Maximum Length Ordering of Messages Pager Notification Voice Mail Notification ...

Bizfon 680 Owner's Manual

Section 1

Overview

Section 2

Setting up Your System

Section 3

Setting up and Using Extensions

H

Section 4

Using Your Bizfon with Other Office Equipment

Appendix A Multi-Language System Setup

Appendix B Startup/Test Button

Appendix C Bizfon 680 Installation Considerations

Appendix D Bizfon 680 Specifications

Appendix E Regulatory and Safety Information

Quick Links

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Questions and answers

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Summary of Contents for Bizfon 680

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