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Troubleshooting
If you think there is a problem with the camera, first check the following.
If the items below do not solve your problem, contact a Canon Customer
Support Help Desk.
Power
Nothing happens when the power button is pressed.
•
Confirm that the battery is charged (=
•
Confirm that the battery is inserted facing the correct way (=
•
Confirm that the memory card/battery cover is fully closed (=
•
Dirty battery terminals reduce battery performance. Try cleaning the terminals with a
cotton swab and reinserting the battery a few times.
The battery is depleted quickly.
•
Battery performance decreases at low temperatures. Try warming the battery a little
by putting it in your pocket, for example, ensuring that the terminals do not touch any
metal objects.
•
If these measures do not help and the battery is still depleted soon after charging, it
has reached the end of its life. Purchase a new battery.
The lens is not retracted.
•
Do not open the memory card/battery cover while the camera is on. Close the cover,
turn the camera on, and then turn it off again
The battery is swollen.
•
Battery swelling is normal and does not pose any safety concerns. However, if battery
swelling prevents the battery from fitting in the camera, contact a Canon Customer
Support Help Desk.
Display on a TV
Camera images look distorted or not displayed on a TV
Shooting
Cannot shoot.
•
In Playback mode
(=
100), press the shutter button halfway
13).
14).
15).
(=
15).
(=
161).
(=
33).
Strange display on the screen under low light
Strange display on the screen when shooting.
Note that the following display problems are not recorded in still images but are
recorded in movies.
•
The screen may flicker and horizontal banding may appear under fluorescent or LED
lighting.
No date stamp is added to images.
•
Configure the [Date Stamp
] setting
added to images automatically, merely because you have configured the [Date/Time]
setting
(=
16).
•
Date stamps are not added in shooting modes
be configured (=
56).
[h] flashes on the screen when the shutter button is pressed, and
shooting is not possible
(=
50).
[
] is displayed when the shutter button is pressed halfway
•
Set [IS Mode] to [Continuous]
(=
95).
•
Set the flash mode to [h]
(=
93).
•
Increase the ISO speed
(=
85).
•
Mount the camera on a tripod or take other measures to keep it still. In this case, you
should set [IS Mode] to [Off]
(=
95).
Shots are out of focus.
•
Press the shutter button halfway to focus on subjects before pressing it all the way
down to shoot
(=
33).
•
Make sure subjects are within focusing range
•
Set [AF-assist Beam] to [On]
(=
66).
•
Confirm that unneeded functions such as macro are deactivated.
•
Try shooting with focus lock or AF lock
No AF frames are displayed and the camera does not focus when the
shutter button is pressed halfway.
•
To have AF frames displayed and the camera focus correctly, try composing the
shot with higher-contrast subject areas centered before you press the shutter button
halfway. Otherwise, try pressing the shutter button halfway repeatedly.
(=
34).
(=
56). Note that date stamps are not
(=
187) in which this setting cannot
(=
56).
(=
192).
(=
90, 93).
Cover
Preliminary Notes
and Legal Information
Contents: Basic
Operations
Basic Guide
Advanced Guide
1
Camera Basics
2
Using GPS
Function
3
Auto Mode/
Hybrid Auto Mode
4
Other Shooting
Modes
5
P Mode
6
Tv, Av, and M
Mode
7
Playback Mode
8
Wi-Fi Functions
9
Setting Menu
10
Accessories
11
Appendix
Index
173
- Quick Links:
- Wi-Fi Functions
- Connecting to a Computer
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