Technical Support; Troubleshooting Tips - NETGEAR ProSafe WNAP320 Installation Manual

WNAP320_IG_8Sep10.fm Page 2 Friday, September 10, 2010 12:30 PM
Finally, Verify Wireless Connectivity
Using a computer with an 802.11b/g/n wireless adapter, verify connectivity by using
a browser such as Microsoft® Internet Explorer, Firefox®, or Safari to connect to the
Internet, or check for file and printer access on your network.
Note: If you cannot connect, see to Troubleshooting Tips in this guide or the
Reference Manual.
If you use an External Antenna
To use an external 2.4 GHz antenna:
1. Mount the accessory antenna(s).
2. Attach the antenna(s) to the connector(s) on the access point rear panel.
3. Log into the access point and configure it to use the external antenna. The
access point cannot use the internal and external 2.4GHz antennas at the
same time.

Troubleshooting Tips

Here are some tips for correcting simple problems you may have.
No lights are lit on the access point.
The wireless access point has no power.
• Make sure the power cord is connected to the wireless access point and
plugged in to a working power outlet or power strip.
• Make sure you are using the correct NETGEAR power adapter supplied with
your wireless access point.
• If using PoE ensure that the PoE switch is providing power to the access point.
The LINK/ACT light is not lit.
There is a hardware connection problem.
• Make sure the cable connectors are securely plugged in to the access point and
to the network device (hub, switch, or router).
• Make sure the connected device is turned on. If the Ethernet link is a 10 Mbps
link, then the 10/100/1000 light will be off, but the Link/Act light will be blinking if
traffic is present.
The WLAN lights are not lit.
The wireless connection is not working.
• If the Wireless LAN activity light stays off, disconnect the adapter from its power
source and then plug it in again.
• Log in to the access point and verify that the radio is turned on.
• Contact NETGEAR if the Wireless LAN light remains off.
I cannot configure the access point from a browser.
Check these items:
• The WNAP320 is properly installed, LAN connections are OK, and it is powered
on. Check that the LAN light is on to verify that the Ethernet connection is OK.
• If you are using the Net BIOS name of the WNAP320 to connect, ensure that
your PC and the WNAP320 are on the same network segment or that there is a
WINS server on your network.
• If your PC uses a Fixed (Static) IP address, ensure that it is using an IP Address
in the range of the WNAP320. The WNAP320 default IP Address is
192.168.0.100 and the default Subnet Mask is 255.255.255.0. The WNAP320
default setting is for a static IP address. If the network where you are connecting
it is using DHCP, configure it accordingly. See the Reference Manual for details.
I cannot access the Internet or the LAN with a wireless capable
computer.
There is a configuration problem. Check these items:
• You may not have restarted the computer with the wireless adapter to have
TCP/IP changes take effect. Restart the computer.
• The computer with the wireless adapter may not have the correct TCP/IP
settings to communicate with the network. Restart the computer and check that
TCP/IP is set up properly for that network. The usual setting for Windows on the
Network Properties is set to "Obtain an IP address automatically."
August 2010
• The wireless access point's default values may not work with your network.
Check the wireless access point default configuration against the configuration
of other devices in your network.
• For full instructions on changing the default values of the wireless access point,
see the Reference Manual.

Technical Support

Thank you for selecting NETGEAR products.
After installing your device, locate the serial number on the label of your product and
use it to register your product at http://www.netgear.com/register. Registration is
required before you can use our telephone support service. Registration via our web
site is strongly recommended.
Go to http://kbserver.netgear.com for product updates and Web support. For
Warranty and Regional Customer Support information, see the Resource CD that
came with your product.
For complete DoC please visit the NETGEAR EU Declarations of Conformity
website at: http://kb.netgear.com/app/answers/detail/a_id/11621/
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Electrical and Electronic Equipment (the WEEE Directive). If disposed of within the European Union,
this product should be treated and recycled in accordance with the laws of your jurisdiction
implementing the WEEE Directive.
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