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Technical Support; Troubleshooting Tips - NETGEAR WNAP210 Installation Manual

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1.
Disconnect the WNAP210 from the computer and place it where you will deploy it.
The best location is elevated, such as a wall, ceiling, or the top of a cubicle. The
access point should be placed near the center of your wireless coverage area and
within line of sight of all the mobile devices.
Note: A wall mounting kit is included with the WNAP210. The WNAP210 can be
mounted vertically on a wall or horizontally on a ceiling. Instructions for using the
mounting kit are in the online Reference Manual .
2.
Connect an Ethernet cable from your WNAP210 wireless-N access point to a LAN
port on your router, switch, or hub.
3.
Connect the power adapter to the wireless-N access point and plug the power adapter
in to a power outlet. The Power, WLAN and Ethernet lights should light up.
Tip: The WNAP210 supports Power Over Ethernet (PoE). If you have a switch that
provides PoE, you will not need to use the power adapter to power the WNAP210.
This can be especially convenient when the WNAP210 is installed in a high location
far from a power outlet.
Now, Verify Wireless Connectivity
Before installing in a remote location, use a computer with an 802.11g, 802.11b, or
802.11n wireless adapter and verify connectivity by using a browser such as Netscape®,
Internet Explorer, or Mozilla Firefox® to connect to the Internet, and check for file and
printer access on your network.
Note: If you cannot connect, see the Troubleshooting Tips in this guide or the link to the
Reference Manual on the Resource CD.

Troubleshooting Tips

Here are some tips for correcting simple problems you may have.
No lights are lit on the access point.
The access point has no power.
Make sure the Power Supply is connected to the access point and plugged in to a
working power outlet or power strip.
Make sure you are using the NETGEAR Power Supply provided with your access
point or if you are using PoE, check to make sure the switch powering the WNAP210
is working properly.
The Ethernet light is not lit.
There is a hardware connection problem.
Make sure the cable connectors are securely plugged in at the access point and the
network device (hub, switch, or router).
Make sure the connected device is turned on.
The WLAN light is not lit.
The access point's antennas are not working.
If the Wireless LAN activity light stays off, disconnect the adapter from its power
source and then plug it in again.
Contact NETGEAR if the WLAN light remains off.
I cannot configure the access point from a browser.
Check these items:
The WNAP210 is properly installed and it is powered on. Check that the Ethernet
port LED is green to verify that the Ethernet connection is OK.
If your PC uses a Fixed (Static) IP address, ensure that it is using an IP Address in the
range of the WNAP210. The WNAP210 default IP Address is 192.168.0.236 and the
default Subnet Mask is 255.255.255.0. The WNAP210 default setting is for a static IP
address. If the network where you are connecting it is using DHCP, configure it
accordingly. See the Reference Manual on the Resource CD for the Wireless Access
Point for more details.
Note: The factory default reset button and the default settings for your wireless-N
access point are located on the label at the rear of your WNAP210.
I cannot access the Internet or the LAN with a wireless capable
computer.
Confirm that the network is connected to the Internet. The problem could be with the router
and not with the access point.
There is a configuration problem. Check these items:
You may not have restarted the computer with the wireless adapter to have TCP/IP
changes take effect. Restart the computer.
The computer with the wireless adapter may not have the correct TCP/IP settings to
communicate with the network. Restart the computer and check that TCP/IP is set up
properly for that network. The usual setting for Windows on the Network Properties
is set to "Obtain an IP address automatically."
The access point's default values may not work with your network. Check the access
point default configuration against the configuration of other devices in your network.
For full instructions on changing the access point's default values, consult the
documentation links on the Resource CD or on the menu of the wireless-N access
point user interface.

Technical Support

Thank you for selecting NETEAR products.
After installing your device, locate the serial number on the label of your product and use
it to register your product at http://www.netgear.com/register. Registration is required
before you can use our telephone support service. Registration via our web site is strongly
recommended.
Go to http://kbserver.netgear.com for product updates and Web support. For Warranty and
Regional Customer Support information, see the Resource CD that came with your
product.
This symbol was placed in accordance with the European Union Directive 2002/96 on the Waste
Electrical and Electronic Equipment (the WEEE Directive). If disposed of within the European Union,
this product should be treated and recycled in accordance with the laws of your jurisdiction
implementing the WEEE Directive.
© 2009 by NETGEAR, Inc. All rights reserved. NETGEAR and the NETGEAR logo are registered trademarks
of NETGEAR, Inc. in the United States and/or other countries. Other brand and product names are trademarks or
registered trademarks of their respective holders. Information is subject to change without notice.
March 2009

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