Acer Extensa 500 Service Manual
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Acer Extensa 500 Service Manual

Acer Extensa 500 Service Manual

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See also: System Manual , User Manual
Extensa 500 Notebook
Service Guide
Service Guide files and updates are available on Acer
Intranet and CSD database on Lotus Notes.
For more detailed information, please refer to
Service CD kit.

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Summary of Contents for Acer Extensa 500

  • Page 1 Extensa 500 Notebook Service Guide Service Guide files and updates are available on Acer Intranet and CSD database on Lotus Notes. For more detailed information, please refer to Service CD kit.
  • Page 2 Copyright Copyright * 1996 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 3 PART No: 49.42B02.001............PRINT IN TAIWAN DOC No: SG281-9807A...

  • Page 4: Table Of Contents

    Table of Contents Chapter 1 System Introduction Basic Operation ......11 Indicators ......11 Keyboard .
  • Page 5 Removing the DC-DC/Charger Board ..69 Removing the DC-DC/Charger Board ..70 Removing the System Board ....70 Extensa 500 Service Guide...
  • Page 6 Removing the PCMCIA slot ....71 Removing the Modem Phone Jack..71 Chapter 4 Troubleshooting System Check Procedures ....74 Diskette Drive Check .
  • Page 7 Appendix A Model Definitions Appendix B Compatibility Tested Components Extensa 500 Service Guide...
  • Page 8 Table of Contents...

  • Page 9: System Introduction

    Chapter 1 System Introduction This computer was designed with the user in mind. Here are just a few of its many features: Performance Intel Pentium® processor with MMX™ technology 512-KB, 64-bit main memory and external (L2) cache memory Large LCD display and PCI local bus video with 128-bit graphics acceleration Internal CD-ROM drive Internal 3.5-inch floppy drive...
  • Page 10 from peripherals Upgradeable memory and hard disk Display The large graphics display offers excellent viewing, excellent display quality and high performance desktop graphics. The computer supports two different display configurations — High Performance Addressing (HPA) or Thin-Film Transistor (TFT). Video Performance The PCI local bus video with 128-bit graphics acceleration and 2MB Extended Data Out (EDO) video RAM boosts video performance.

  • Page 11: Basic Operation

    Basic Operation Indicators The computer has six easy-to-read status indicators (LEDs) under the display screen. The Power and Standby indicators are visible even when you close the display cover so you can see the status of the computer while the cover is closed.

  • Page 12: Keyboard

    Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows 98 keys and twelve function keys. Special Keys Lock Keys The keyboard has three lock keys which you can toggle on and off. Lock Key Description Caps Lock When Caps Lock is on, all alphabetic characters typed are in...
  • Page 13 Embedded Numeric Keypad The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols are not printed on the keys. Desired Access Num Lock On Num Lock Off...
  • Page 14 Windows 98 Keys The keyboard has two keys that perform Windows 98-specific functions. Description Windows logo key Start button. Combinations with this key performs special functions. Below are a few examples: + Tab (Activate next Taskbar button) + E (Explore My Computer) + F (Find Document) + M (Minimize All) Shift +...
  • Page 15 Hot Keys The computer employs hot keys or key combinations to access most of the computer’s controls like screen contrast and brightness, volume output and the BIOS setup utility. Hot Key Icon Function Description Fn-F1 Hot key help Displays a list of the hotkeys and their functions.
  • Page 16 Hot Key Icon Function Description Fn-F7 Touchpad on/off Turns the internal touchpad on and off. When you connect an external PS/2 mouse, the computer automatically disables the touchpad. Fn-F8 Speaker on/off Turns the speakers on and off; mutes the sound. Contrast up Increases the screen contrast (available only for models with...

  • Page 17: Hardware Configuration And Specification

    Hardware Configuration and Specification Memory Address Map Memory Address Size Function 00000000-0009FFFF 640 KB Base memory 000A0000-000BFFFF 128 KB Video memory 000C0000-000C9FFF 40 KB Video BIOS 000CA000-000CBFFF 8 KB I/O ROM 000E0000-000FFFFF 128 KB System BIOS 00100000-top limited Extended (DIMM) memory 04301000-04301FFF 4 KB PCMCIA controller (slot 1)

  • Page 18: Dma Channel Assignment

    DMA Channel Assignment DMA Channel Function DRQ0 Audio(optional) DRQ1 ECP or Audio(optional) DRQ2 Floppy DRQ3 ECP(optional) DRQ4 DMA controller DRQ5 Not used DRQ6 Not used DRQ7 Audio I/O Address Map I/O Address Function 000-00F DMA controller-1 020-021 Interrupt controller-1 040-043 Timer 1 060, 064 Keyboard controller 8742 chip select...

  • Page 19: Processor

    CPU package TCP package CPU core voltage 1.8V CPU I/O voltage 2.5V BIOS Item Specification BIOS vendor Acer BIOS Version V 3.0 BIOS ROM type Flash ROM BIOS ROM size 256KB BIOS package 32-pin TSOP Supports protocol PCI 2.1, APM 1.2, DMI 2.00.1, E-IDE, ACPI, USB, ESCD 1.03, ANSI ATA 3.0, PnP 1.0a, Bootable CD-...

  • Page 20: System Memory

    System Memory Item Specification Memory controller ALi M1531 Onboard memory size DIMM socket number 2 sockets (2 banks) Supports memory size per socket 16/32/64/128 MB Supports maximum memory size 256MB (128MB x 2) Supports DIMM type Synchronous DRAM Supports DIMM Speed 100MHz Supports DIMM voltage 3.3V...

  • Page 21: Video Memory

    Video Memory Item Specification Fixed or upgradeable Fixed, built-in NM2097B video controller Video memory size Cache Memory Item Specification Cache controller ALi M1531 Tag RAM location Tag RAM size 32 KB Tag RAM voltage 3.3V SRAM type PBSRAM SRAM size 512 KB SRAM location SRAM configuration...

  • Page 22: Parallel Port

    Video Resolutions Modes Resolution Refresh Rate 640x480x256 640x480x64K 640x480x16M 800x600x256 800X600X64K 1024x768x256 60, 75 Parallel Port Item Specification Parallel port controller NS PC97338VJG Number of parallel ports Location Rear side Connector type 25-pin D-type connector, in female type. Parallel port function control Enable/Diable by BIOS Setup Supports ECP Yes (set by BIOS setup)

  • Page 23: Audio

    Audio Item Specification Audio Controller Yamaha YMF715E Audio onboard or optional Built-in Mono or Stereo Stereo Resolution 16-bit Compatibility SB-Pro, Windows Sound System (WSS), MPU-401, OPL3, OPL3-SA3 Mixed sound source Voice, Synthesizer, Line-in, Microphone, CD Voice channel 8-/16-bit, mono/stereo Sampling rate 44.1 KHz Internal microphone Yes, on the left-higher corner of LCD...

  • Page 24: Keyboard

    Modem Item Specification Supports modem protocol V.90 data modem, V.90 fax modem, audio mode, and digital line protection operation Modem connector type RJ11 Modem connector location Right side Keyboard Item Specification Keyboard controller Mitsubishi M38867 Keyboard vendor & model name Total number of keypads 84-/85-/89-key Windows 95 keys...

  • Page 25: Cd-Rom

    Hard Disk Drive Item Specification Drive Format Capacity (MB) 3240 3240 4320 Bytes per sector Logical heads Logical sectors Drive Format Logical cylinders 6282 6304 8944 Physical read/write heads Disks Spindle speed (RPM) 4000 4000 4200 Performance Specifications Buffer size 128KB 512KB 512KB...

  • Page 26: Battery Pack

    CD-ROM Item Specification Input Voltage Battery Pack Item Specification Vendor & model name Panasonic BTP-1831 Toshiba BTP-1731 Battery Type NiMH Pack capacity 3500 mAH Cell voltage 1.2 V Number of battery call Package configuration 8 cells in series Package voltage 9.6 V DC-DC/Charger Board Item...

  • Page 27: Lcd Inverter

    LCD Inverter Item Specification Vendor & model Ambit T622.087.C.00 name Input voltage (V) 7.3 (min.) 22 (max.) Input current 700 (max.) (mA) Output voltage 1300 (min.) 1600 (max.) (Vrms, no load) Output voltage 40 (min.) 65 (max.) frequency (kHz) Output current 0.7~5.9 (min.) 1.0~6.5 (typ.) 1.3~7.1 (max.)

  • Page 28: Power Adapter

    Item Specifications Electrical Specification Supply voltage for LCD 3.0~3.6 (typ.) 3.3 (typ.) display (V) Supply voltage for LCD 650 (typ), 660 (max.) 650 (typ) backlight (Vrms) Power Adapter Item Specification Vendor & model name Delta ADP-45GB Rev. E5 Input Requirements Maximum input current (A, @90Vac, 1.5 A full load)
  • Page 29 Power Adapter Item Specification Primary to secondary 3000 Vac (or 4242 Vdc), 10 mA for 1 second Leakage current 0.25 mA max. (@ 254 Vac, 60Hz) Regulatory Requirements Internal filter meets: 1. FCC class B requirements. (USA) 2. VDE 243/1991 class B requirements.

  • Page 30: Power Management

    Power Management This computer has a built-in power management unit that monitors system activity. System activity refers to any activity involving one or more of the following devices: keyboard, mouse, floppy drive, hard disk, peripherals connected to the serial and parallel ports, and video memory. If no activity is detected for a period of time (called an inactivity time-out), the computer stops some or all of these devices in order to conserve energy.
  • Page 31 Pressing the Standby hot key Fn-F3 If the waiting time determined by the computer’s power management system elapses without any system activity Closing the display cover When the computer is about to enter Hibernation mode (e.g., during a battery low condition), but the Hibernation file is invalid or not present The following signals indicate that the computer is in Standby mode: The Standby indicator lights To leave Standby mode and return to normal mode:...
  • Page 32 System Introduction...

  • Page 33: Bios Setup Utility

    Chapter 2 Software Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/Ouput System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.

  • Page 34: Basic System Settings

    square brackets. Note: Navigation keys for a particular menu are shown on the bottom of the screen. Basic System Settings The Basic System Settings screen contains parameters involving basic computer settings and hardware information. The following table describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings.

  • Page 35: Startup Configuration

    Startup Configuration The Startup Configuration screen contains parameters that are related to computer startup. The following table describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Boot Display Sets the display on boot-up. When set to Auto, the computer automatically determines the display device.

  • Page 36: Onboard Devices Configuration

    Parameter Description Boot from Enables boot-up from the CD-ROM drive. When CD-ROM enabled, the computer attempts to boot from the CD-ROM drive (looks for a bootable CD-ROM) before following the boot sequence specified inthe System Boot Drive parameter. Options: Enabled or Disabled Operating Specifies the operating system installed in the System...

  • Page 37: System Security

    Parameter Description Base Address Sets the I/O address of the serial port. Options: 3F8h, 2F8h, 3E8h or 2E8h Sets the interrupt request of the serial port. Options: 4 or 11 Parallel Port Enables or disables the parallel port. Options: Enabled or Disabled Base Address Sets the I/O address of the parallel port.
  • Page 38 The following table describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Disk Drive Control Determines the level of operation of the floppy (Diskette Drive) drive. Options: Normal or Disabled Disk Drive Control Determines the level of operation of the hard (Hard Disk Drive) disk.

  • Page 39: Power Management

    Select Yes and press Enter to save the password and exit the BIOS Utility. Changing a Password To change a password, follow the same steps used to set a password. Removing a Password To remove a password, use the keys to highlight a password parameter and press the key.

  • Page 40: Load Default Settings

    Parameter Description System When enabled and the system resume date and time Resume are valid, the computer resumes (wakes up) at the set Timer time and date. Mode Options: Disabled or Enabled System Sets the date the computer resumes at if System Resume Resume Timer Mode is enabled.

  • Page 41: Aflash Utility

    AFlash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs New features or options Use the AFlash utility to update the system BIOS flash ROM. Note: Do not install memory-related drivers (XMS, EMS, DPMI) when you use AFlash.

  • Page 42: Quick Way To Execute Aflash

    Quick Way to Execute AFlash When you have already copied the AFlash files into your hard disk, you can simply type the following on the DOS prompt (subdirectory where the files are located) to quickly execute the program. Enter aflash (file name) The program automatically performs the loading and programming functions, then reboots the system.

  • Page 43: System Utility Diskette

    System Utility Diskette 1. This utility diskette is for the Acer Extensa 500 notebook machine. It provides the following functions: 2. Read/write LCD panel ID 3. Set thermal sensor threshold 4. Verify thermal sensor threshold (by testing fan function) To use this diskette, first boot from this diskette, then a “Microsoft Windows 95 Startup Menu”...

  • Page 44: System Diagnostic Diskette

    System Diagnostic Diskette This diagnostic diskette is for the Acer Extensa 500 notebook machine. It provides the following functions: 1. System Test 2. Modem Dialing Test Note: A phone line is required when executing the Modem Dialing Test, or this test fails.

  • Page 45: Running Pqa Diagnostics Program

    Running PQA Diagnostics Program. Vx_x xx-xx-xx Result Diag SysInfo Option Exit Press to move around the main menu. Press Enter to enable the selected option. The main options are Diag, Result, SysInfo, Option and Exit. The Diag option lets you select testing items and times. The following screen appears when you select Diag from the main menu.
  • Page 46 The screen below appears if you select AUTO Test. Vx_x xx-xx-xx Diag Result Option SysInfo Exit Diag MANUAL TEST AUTO TEST TEST COUNT VALUE (1...9999) 1 Specify the desired number of tests and press Enter . After you specify the number of tests to perform, the screen shows a list of test items (see below).

  • Page 47: Diagnostic Program Error Code And Messages47

    Test Times: Indicates the number of tests to perform. Note: The F1 and F2 keys function only after you finish configuring the Test option. Diagnostic Program Error Code and Messages Error Message FRU/Action in Sequence Code 16XX Backup battery error Backup battery 1XXX CPU or main board...
  • Page 48 Software Utilities...

  • Page 49: Machine Disassembly

    Chapter 3 Machine Disassembly This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat-bladed screwdriver Phillips screwdriver Tweezers Flat-bladed screwdriver or plastic stick...

  • Page 50: General Information

    General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3.

  • Page 51: Disassembly Procedure Flowchart

    Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order Start...

  • Page 52: Main Unit

    Main Unit PCMCIA & HDD CPU Heat Sink Heat Sink CPU EMI Touch Pad HDD Module Cover Cable CPU Board Lower Case Upper Case CD-Palyer Control Board DC-DC Audio & Battery CD-ROM & Charger Connection Board FDD Module Touchpad CD-ROM Drive and Cable RJ-45 Main board...

  • Page 53: Removing The Battery Pack

    Removing the Battery Pack 1. Pull down the battery cover, slide the battery out from the main unit .I 2. To remove the battery cover, gently bend the battery cover a little bit outward, then slide the battery cover downward to remove it. Removing the DIMM 1.

  • Page 54: Removing The Modem Board

    2. Use a plastic flat-bladed screwdriver to push the latches outward on both sides of the DIMM socket to remove the DIMM module from the DIMM socket. Removing the Modem Board 1. Remove the screw shown below to remove the modem cover. 2.

  • Page 55: Removing The Keyboard

    Removing the Keyboard 1. Slide out the hinge covers on both sides of the notebook. 2. Use a plastic flatbladed screwdriver to remove the LCD FPC cover. 3. Slide the middle cover to the left side and remove the middle cover. Note: To replace the middle cover, be sure that the latches are lined up with the uppercase as indicated.
  • Page 56 4. Lift the keyboard up, turn it over and carefully place on the palm rest to expose the keyboard connector. 5. Disconnect the keyboard connector CN20 as shown below. Machine Disassembly...

  • Page 57: Removing The Lcd Module

    Removing the LCD Module 1. Disconnect the internal microphone cable at CN8 from the system board. 2. Disconnect the LED cable at CN10 from the system board. 3. Remove the two screws on the LCD FPC cable. 4. Use a plastic flatbladed screwdriver to disconnect the LCD FPC cable at CN9 from the system board.

  • Page 58: Disassembling The Lcd

    5. Remove the two screws from the base unit, then carefully detach the LCD module from the main unit. Disassembling the LCD 1. Remove the two cushions and two mylar stickers from the four corners of display bezel. 2. Remove the five screws of the LCD bezel as shown below. Machine Disassembly...
  • Page 59 3. Carefully, pull out the display bezel from the inside out. 4. Remove the two screws from the LED board, then lift the LED board from the display panel. 5. Carefully remove the internal microphone cable from the display panel. 6.
  • Page 60 7. To remove the LCD inverter board, disconnect the LCD FPC cable and LCD power cable from the LCD inverter board. 8. Carefully remove the adhesive tape to remove the LCD FPC cable from the LCD. 9. This completes the disassembly of the LCD module. Machine Disassembly...

  • Page 61: Disassembling The Main Unit

    Disassembling the Main Unit Removing the HDD & PCMCIA Heat Sink 1. Remove the 2 screws from the HDD & PCMCIA heat sink. 2. Slide the HDD & PCMCIA heat sink out from the upper case, using both hands to remove. Removing the Hard Disk Drive 1.

  • Page 62: Removing The Cpu Heat Sink And Cpu Board62

    2. To detach the hard disk module from the main unit, gently pull up to remove. . Removing the CPU Heat Sink and CPU Board 1. Remove the 4 screws of the CPU heat sink, then gently remove the heat sink.

  • Page 63: Removing The Rtc Battery

    Removing the RTC Battery 1. Use a flat bladed screw driver to remove the RTC battery from its socket. Note: You can also remove RTC battery when the keyboard and CPU heat sink are removed. Note: To re-install RTC battery, press the RTC battery into the socket Disassembling the Upper Case 1.

  • Page 64: Removing The Touchpad

    2. Remove the 11 screws as shown below. 3. Lift up the upper case and disconnect the LCD cover switch from the system board at CN7 to detach the upper case from the lower case. Removing the Touchpad 1. Disconnect the touchpad FPC cable from the touchpad board. 2.
  • Page 65 3. Lift the touchpad bracket, FPC cable and CD-ROM control panel board assembly away from the upper case. 4. To detach the CD-ROM control panel board, first disconnect the touchpad FPC cable, then remove the 3 screws to release it. 5.

  • Page 66: Disassembling The Lower Case

    Disassembling the Lower Case 1. Gently remove the speaker nets from the lower case. Removing the CD-ROM/Diskette Drive Module 1. Disconnect the diskette drive cable and the CD-ROM drive cable at CN15 and CN16 of the system board 2. Remove this screw from the diskette and CD-ROM/diskette drive Module. 3.
  • Page 67 IMPORTANT!! Before Acer encountered problems, the cabling for the diskette drive was originally placed between the bracket of roughly 1000 pieces. In order to avoid damaging these cables, Acer then redesigned the cabling to go around the bracket instead. You may have to repair both types.
  • Page 68 1. Remove the 3 screws located at the CD-ROM/diskette drive module’s bracket. 2. Separate the CD-ROM drive from the CD-ROM/diskette drive module. 3. Remove the 3 screws from the diskette drive. 4. This completes the disassembly of the CD-ROM/diskette drive module. Machine Disassembly...

  • Page 69: Removing The Speakers

    Removing the Speakers 1. Disconnect the left and right channel speaker cables from the audio-I/O and battery connection board. 2. Remove the 4 screws from the left and right speaker channels. 3. Remove the left and right speakers away from the lower case. Removing the DC-DC/Charger Board 1.

  • Page 70: Removing The Dc-Dc/Charger Board

    2. Remove the 2 screws from the audio-I/O and battery connection board Removing the DC-DC/Charger Board 1. Gently pull upward to remove the audio-I/O and battery connection board from the system board. Removing the System Board 1. Disconnect these 2 screws from the system board. Machine Disassembly...

  • Page 71: Removing The Pcmcia Slot

    2. Remove the modem phone jack shield from the system board. 9. Remove the system board from the lower case. Removing the PCMCIA slot 1. Remove the 4 screws around the PCMCIA slot. 2. Turn the board over, gently lift up the PCMCIA slot. Chapter 3...
  • Page 72 Removing the Modem Phone Jack 1. Remove the modem phone jack from the lower case. 2. This completes the disassembly of the lower case. Machine Disassembly...

  • Page 73: Troubleshooting

    Chapter 4 Troubleshooting Use the following procedure as a guide for computer problems. Note: The diagnostic tests are intended to test only Acer products. Non- Acer products, prototype cards, or modified options can give false errors and invalid system responses.

  • Page 74: System Check Procedures

    System Check Procedures Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. Note: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.

  • Page 75: Keyboard Or Auxiliary Input Device Check

    2. Replace the CD-ROM drive. 3. Replace the system board. Keyboard or Auxiliary Input Device Check Remove the external keyboard if the internal keyboard is to be tested. If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the system board.
  • Page 76 2. Connect the power adapter and check that power is supplied. 3. Disconnect the power adapter and install the charged battery pack; then check that power is supplied by the battery pack. If you suspect a power problem, see the appropriate power supply check in the following list: “Check the Power Adapter”...

  • Page 77: Touchpad Check

    2. Remove the battery pack and measure the voltage between battery terminals 2(+) and 7(ground). See the following figure 3. If the voltage is still less than 8.0 Vdc after recharging, replace the battery. To check the battery charge operation, use a discharged battery pack or a battery pack that has less than 50% of the total power remaining when installed in the computer.

  • Page 78: Error Symptom-To-Fru Index

    Error Symptom-to-FRU Index The symptom-to-FRU index lists the symptoms and errors and their possible causes. The most likely cause is listed first. Note: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.
  • Page 79 Error Messages List Error Messages Action in Sequence Extended RAM Failed at DIMM offset:nnnn System board System battery is dead - Replace RTC battery and Run BIOS Setup Utility Replace and run Setup to reconfigure system time, then reboot system. System CMOS checksum RTC battery bad - Default configuration...

  • Page 80: No-Beep Symptoms

    Error Messages List Error Messages Action in Sequence Fail-Safe Timer NMI Failed DIMM CPU board System board Device Address Conflict Run “Load Default Settings” in BIOS Setup Utility. RTC battery System board Allocation Error for: device Run “Load Default Settings” in BIOS Setup Utility. RTC battery System board Failing Bits: nnnn...

  • Page 81: Lcd-Related Symptoms

    No-Beep Symptoms Symptom / Error Action in Sequence No beep, power-on Power source (battery pack and power adapter). indicator turns on and LCD See “Power System Check” on page 75. is blank. Reconnect the LCD connector DC-DC/charger board CPU board. Hard disk drive LCD inverter ID LCD FPC cable...

  • Page 82: Indicator-Related Symptoms

    LCD-Related Symptoms Symptom / Error Action in Sequence Unreadable LCD screen Reconnect the LCD connector Missing pels in characters LCD inverter ID Abnormal screen LCD FPC Cable Wrong color displayed LCD inverter System board LCD has extra horizontal or LCD inverter ID vertical lines displayed.

  • Page 83: Pcmcia-Related Symptoms

    Power-Related Symptoms Symptom / Error Action in Sequence The system doesn’t power- Power source (battery pack and power adapter). off. See “Power System Check” on page 75. Hold and press the power switch for more than 4 seconds. Charger board System board Battery can’t be charged See “Check the Battery Pack”...

  • Page 84: Power Management-Related Symptoms

    Power Management-Related Symptoms Symptom / Error Action in Sequence The system will not enter Keyboard (if control is from the keyboard) hibernation Hard disk drive System board The system doesn't enter See “Hibernation Mode” on page 31. hibernation mode and four Ensure the “Heuristic Power Management Mode”...

  • Page 85: Peripheral-Related Symptoms

    Peripheral-Related Symptoms Symptom / Error Action in Sequence System configuration does Enter BIOS Setup Utility to execute “Load Default not match the installed Settings”, then reboot system. devices. Reconnect hard disk/CD-ROM/diskette drives. External display does not Press Fn+F5, LCD/CRT/Both display switching work correctly.

  • Page 86: Intermittent Problems

    (See “Power System Check” on page 75): 1. Power-off the computer. 2. Visually check them for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices: Non-Acer devices Devices attached to the port replicator Troubleshooting...
  • Page 87 Printer, mouse, and other external devices Battery pack Hard disk drive DIMM CD-ROM Diskette drive PC Cards 4. Power-on the computer. 5. Determine if the problem has changed. 6. If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU.
  • Page 88 Troubleshooting...

  • Page 89: Connectors And Jumpers

    Chapter 5 Connectors and Jumpers Top View CN11 Power Switch CN16 CD-ROM Connector LCD Connector CN15 FDD Connector CN14 CPU Connectors CN13 PCMCIA Socket CN17 Fan Connector (reserved) CN12 Golden Finger for Debug Board CN18 HDD Connector LCD Cover Switch Connector CN20 Keyboard Connector Internal Microphone...

  • Page 90: Sw1 Settings

    Switch 1, Switch 2 Default at OFF setting, un-configurable. SW2 Settings Setting Switch 1 ON: OEM BIOS OFF: Acer BIOS Switch 2 ON: Bypass password OFF: Check password Switch 3, Switch 4 OFF, OFF: US keyboard OFF, ON: European keyboard...

  • Page 91: Spare Parts List (P/N:91.45Bxx.xxx)

    Chapter 6 Spare Parts List Spare Parts List (P/N:91.45BXX.XXX) † Part Name Description Part No. Q'ty 12.1" DSTN LCD LCD Module ASSY 12.1"DSTN 6M.45B09.001 12.1" DSTN LCD MODULE LCD DSTN LCD 12.1DSTN 56.0743B.001 12.1" DSTN LM121SS1T53 BLACK Inverter INVERTER 19.21030.181 T62.086.C 700 LED cable W.A 10/10P...

  • Page 92: Chapter 6 Spare Parts List

    Spare Parts List (P/N:91.45BXX.XXX) † Part Name Description Part No. Q'ty Hinge pair ASSY HINGE 6M.45B07.001 pack PACK TM500 12.1" TFT LCD LCD Module ASSY 12.1"TFT 6M.45B09.011 12.1" TFT LCD MODULE TM500 LCD TFT LCD TFT 12.1 56.0746B.011 TX31D27VC1CAB Inverter INVERTER 19.21030.181 T62.086.C 700...
  • Page 93 BOARD 4L connection board CD-ROM 500 CD-ROM 55.45B05.001 control panel CONTROL board BOARD CPU-233 500 CPU BOARD 55.45B02.041 ACER T-233 CPU-233 VEGA CPU 55.45B02.021 Hitachi BOARD T-233 CPU-266 500 CPU BOARD 55.45B02.031 ACER T-266 CPU EMI ASSY CPU EMI 60.45B13.001...
  • Page 94 Spare Parts List (P/N:91.45BXX.XXX) † Part Name Description Part No. Q'ty HDD module IBM/DTCA23240 6M.45B05.001 HDD MODULE TM500 HDD module HIT/DK226K32U 6M.45B05.011 HDD MODULE TM500 HDD module IBM/DKLA23240 6M.45B05.021 HDD MODULE TM500 HDD module IBM/DKLA24320 6M.45B05.031 HDD MODULE TM500 HDD 3240MB 56.02995.001 2.5"IBM/ DTCA23240...
  • Page 95 Spare Parts List (P/N:91.45BXX.XXX) † Part Name Description Part No. Q'ty Touchpad C.A FPC TOUCH 50.45B05.001 PAD AN500 CD-ROM & FDD CD-ROM & ASSY CD-ROM & 6M.45B02.001 FDD module FDD MODULE TM500 CD-ROM CD DRV TEAC/ 56.10061.091 CD-220EA-25 20X CD-ROM CD DRV 20X 56.10061.111 TEAC/CD-220EA-...
  • Page 96 Spare Parts List (P/N:91.45BXX.XXX) † Part Name Description Part No. Q'ty DIMM 16MB SDRAM MDL 72.25330.00N 253309-A10 16MB 3.3V DIMM 16MB SO-DIMM 72.54163.00N Mitsubishi M5M4V16S3013T P-10 16MB DIMM 32MB SO-DIMM 253409- 72.25349.00N 10 32MB(NEC) DIMM 32MB S0-DIMM 72.54644.00N Mitsubishi M5M4V64S40ATP- 10L 32MB DIMM 64MB S0-DIMM 253509-...
  • Page 97 Spare Parts List (P/N:91.45BXX.XXX) † Part Name Description Part No. Q'ty Hinge pair ASSY HINGE 6M.45B07.001 pack PACK TM500 Hinge cover ASSY HINGE 6M.45B08.001 pair pack COVER PACK TM500 Middle cover CVR MIDDLE (1) 42.45B01.001 (long) PC 050 AN500 Middle cover CVR MIDDLE 42.45B02.001 (short)
  • Page 98 Spare Parts List (P/N:91.45BXX.XXX) † Part Name Description Part No. Q'ty Battery Battery pack ASSY BTY PACK 60.45B04.001 BTP-1731 VEGA Battery pack ASSY BTY PACK 60.45B04.011 BTP-1831 500 Battery RTC BTY LI 3V CR1220 23.20004.091 36MAH AC adapter Adapter ADT 90-270V 25.10046.151 ADP-45GB V.E5 370P...
  • Page 99 MYLAR TM500 Screw pack ASSY SCREW 6M.45B12.001 PACK TM500 * Part numbers are subject to change without notice. Contact the Acer Spare Parts department or access the spare parts database at http:\\csd.acer.com.tw for updates. † Minimum ordering quantity Chapter 6...
  • Page 100 Spare Parts List...

  • Page 101: Model Number Definitions

    Appendix A Model Definitions Model Number Definitions Model Battery / Memory Number Modem 500DX 12.1” Mobil 32MB 3.2GB NiMH / Pentium Fax Modem Processor - 233 MHz 501DX 12.1” Mobil 32MB 3.2GB NiMH / Pentium Fax Modem Processor - 266 MHz 500T 12.1”...
  • Page 102 Appendix A...
  • Page 103 Appendix B Compatibility Tested Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows 95 (4.00.950C), Windows 98 and Windows NT 4.0 environments. In addition to these tests, the network communication functions are also tested under Novell Netware 3.12 and Novell Netware 4.11 environments and the Year...
  • Page 104 IBM Ethernet Credit Card Adapter II IBM EtherJet PC Card IBM Ethernet Card II SMC Elite Card PCMCIA (SMC 8016) TDK LAN LAC-CD021 TI Ethernet PCMCIA Adapter II TDKLan LAK-CD021 Test Compatible PCMCIA CardBus Card 3Com Fast Etherlink XL (3C575-TX) TOSHIBA CardBus 100BASE-TX Xircom CardBus Ethernet 10/100 Intel EtherExpress PRO/100 Mobile Adapter 32Bit (Card Bus)
  • Page 105 IBM DTCA-23240 Hard Drive IBM DTCA-24090 Hard Drive TEAC 220EA-BA IDE(20X) CD-ROM TEAC 220EA-25 IDE(20X) CD-ROM Test Compatible Keyboard Acer 6511 PS/2 (104 key) Acer 6512 PS/2 (105 key) Acer 6017 PS/2 (17 key keypad) Microsoft Natural Keyboard PS/2 (104 key) Appendix B...
  • Page 106 Test Compatible Mouse Acer S-34 PS/2 Mouse Acer S-34 PS/2 Mouse Microsoft PS/2 Mouse Microsoft IntelliMouse Microsoft Home Serial Mouse Logitech PS/2 Mouse Synaptics Internal TouchPad Test Compatible Printers Canon BJ-200 Canon LASER SHOT B406GII HP LaserJet 5MP HP LaserJet 6MP (ECP)
  • Page 107 Super Bass Sound 3 Dimensional Sound High Resolution Music Highlights Test compatible CD Titles - Game CD Diablo KKND Tomb Raider Mercer Mayer’s Just Grandma and Me Total Annihilation Microsoft Golf Virtua Fighter 2 Zoombini Test compatible CD Titles - Video CD 1.x,2.0 Karaok CD Movies CDs Appendix B...
  • Page 108 Compatibility Tested Components...

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