Samsung SL-M2875FD User Manual page 286

Printing problems
Condition
The machine does not Paper size and paper size setting do not match.
print special-sized paper,
such as billing paper.
The printed billing paper The paper type setting does not match.
is curled.
Samsung Printer Samsung Printer Experience is not installed.
Experience is not shown
Download the app. from the Windows Store and
when you click more
install it.
settings.
Machine information is Check the Printer properties. Click the Ports tab.
not displayed when you
(Control Panel > Devices and Printers > Right-
click the device in the
click on your printer icon and select Printer
Devices and Printers.
properties)
The error related toast
If the port is set to File or LPT, uncheck them and
message pops up.
select TCP/IP, USB, or WSD.
Possible cause Suggested solutions
Set the correct paper size in the Custom in Paper tab in Printing Preferences (see
"Opening printing preferences" on page 53).
Change the printer option and try again. Go to Printing Preferences, click Paper tab,
and set type to Thick (see "Opening printing preferences" on page 53).
Samsung Printer Experience is not shown when you click more settings.
Machine information is not displayed when you click the device in the Devices and
Printers.
The error related toast message pops up.
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6. Troubleshooting