Acer Aspire X3475 Service Manual
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Acer Aspire X3475 Service Manual

Acer Aspire X3475 Service Manual

Acer aspire x3475 desktop service guide
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Acer
Aspire X3475
Service Guide
SG V1.01
PRINTED IN TAIWAN

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Summary of Contents for Acer Aspire X3475

  • Page 1 Acer Aspire X3475 Service Guide SG V1.01 PRINTED IN TAIWAN...

  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on this service guide. Date Version Chapter Updates 04-25-2012 First Draft 04-26-2012 V1.00 08-18-2012 V1.01 1,2,6 Phase in Win8 operation system, and update related information on page1, 15, 16, 99.
  • Page 3 Copyright Copyright © 2012 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without...
  • Page 4 Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software.
  • Page 5 Conventions The following conventions are used in this manual: Denotes actual messages that appear on screen. SCREEN MESSAGES Gives additional information related to the current topic. NOTE Alerts you to any physical risk or system damage that might result from doing WARNING or not doing specific actions.

  • Page 6: Fru Information

    Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 7: Table Of Contents

    Table of Contents System Tour Features Block Diagram System Components Front Panel Rear Panel Hardware Specifications and Configurations Power Management Function(ACPI support function) System Utilities CMOS Setup Utility Entering CMOS setup Navigating Through the Setup Utility Setup Utility Menus Main for P01-A0(DB.SKJ11.001) Main for P11-A0(DB.SLV11.001) Advance Power...
  • Page 8 System External Inspection System Internal Inspection Beep Codes Checkpoints BIOS Recovery Jumper and Connector Information M/B Placement Jumper Setting Internal Header Pin Definition Connector Pin Definition FRU (Field Replaceable Unit) List Aspire X3475 Exploded Diagram Aspire X3475 FRU List viii...

  • Page 9: System Tour

    • Max memory of 16GB supported(Using 4GB tech). • Dual channel should be enabled always when plug-in 2 same memory size 1.5V DDRIII. memory • module. Follow Follow Acer Mother Board EE Design Request-v5.5-2011-1103 or later version. • Chapter 1...

  • Page 10: Graphics Card

    AMD Blu-ray 3D technology support . • Complicant with HDMI CTS v1.4a. • Dual View function support. • Need to measure VGA follow Acer VGA SOP. • Support for Cool'n'Quiet™ via FID/VID change. • Support for AMD PowerNow!™. • Monitor compatible is requested to the monitor AVL and DQM recommended list.

  • Page 11: Usb Ports

    Extension slot 1 * PCIE x16 (PCIE V2.0). • 1 * PCIE x1 (PCIE V2.0). • USB Ports Controller: AMD A75 chipset. • Rear I/O: • 4 * USB2.0 ports. • 2 * USB3.0 ports. • Onboard Header: • Three 2X5 USB2.0 headers. •...

  • Page 12: System Bios

    • System BIOS: 8MBytes. • BIOS ROM Size: 8MBytes. • Kernel: • AMI Kernel with Acer skin/copyright. • Power supply Non PFC 220W / PFC 220W / Full range PFC 220W. • Support models are listed on AVLC. • Chapter 1...

  • Page 13: Block Diagram

    Block Diagram Chapter 1...

  • Page 14: System Components

    System Components This section is a virtual tour of the system’s interior and exterior components. Front Panel Component HDD activity indicator CF I/II (CompactFlash Type I/II) slot Acer logo XD(XD-Picture)/SD(Secure Digital)/PRO slot USB 2.0 ports Optical drive eject button Microphone-in jack USB 3.0 ports...

  • Page 15: Rear Panel

    Rear Panel Component Line-in jack USB 3.0 ports RJ45 LAN connector PS2 mouse port Power connector PS2 keyboard port HDMI port D-sub port USB 2.0 ports Line-out jack Microphone jack Expansion slot Chapter 1...

  • Page 16: Hardware Specifications And Configurations

    0 MHz (If Stop CPU Clock in Sleep State in BIOS Setup is set to Enabled.) BIOS Item Specification BIOS code programer AMI Kernel with Acer skin BIOS version P01-A0 or P11-A0 BIOS ROM type SPI Flash BIOS ROM size...

  • Page 17: Memory Combinations

    Memory Combinations Slot Memory Total Memory Slot 1 1GB,2GB,4GB 1G ~4GB Slot 2 1GB,2GB,4GB 1G ~4GB Slot 3 1GB,2GB,4GB 1G ~4GB Slot 4 1GB,2GB,4GB 1G ~4GB Maximum System Memory Supported 1G~16GB System Memory Item Specification Memory slot number 4 slot Support Memory size per socket 1GB/2GB/4GB Support memory type...

  • Page 18: Sata Interface

    SATA Interface Item Specification SATA controller AMD A75 Number of SATA channel SATAIII X 3(3 * SATA 3Gb/s) Support mode RAID/AHCI/IDE mode option. Default AHCI mode in Microsoft windows OS. Native IDE mode in non- windows OS. USB Port Item Specification Universal HCI USB 3.0/2.0/1.1...

  • Page 19: Power Management

    Power Management Devices Power Button USB Keyboard/Mouse Disabled Disabled Disabled Disabled Disabled Disabled Disabled Disabled Disabled Disabled Disabled Disabled Devices wake up from S3 should be less than. • Devices wake up from S5 should be less than 10 seconds. •...

  • Page 20: Power Management Function(Acpi Support Function)

    Power Management Function(ACPI support function) Device Standby Mode Independent power management timer for hard disk drive devices(0-15 minutes,time step=1minute). • Hard Disk drive goes into Standby mode(for ATA standard interface). • Disable V-sync to control the VESA DPMS monitor. • Resume method:device activated (keyboard for DOS, keyboard &mouse for Windows.

  • Page 21: System Utilities

    Chapter 2 System Utilities CMOS Setup Utility CMOS setup is a hardware configuration program built into the system ROM, called the complementary metal- oxide semiconductor (CMOS) Setup Utility. Since most systems are already properly configured and optimized, there is no need to run this utility. You will need to run this utility under the following conditions. When changing the system configuration settings •...

  • Page 22: Entering Cmos Setup

    Entering CMOS setup Turn on the server and the monitor. If the server is already turned on, close all open applications, then restart the server. During POST, press Delete. If you fail to press Delete before POST is completed, you will need to restart the server. The Setup Main menu will be displayed showing the Setup’s menu bar.

  • Page 23: Setup Utility Menus

    Setup Utility Menus Main for P01-A0(DB.SKJ11.001) The Setup Main menu includes the following main setup categories. Parameter Description System BIOS Version Version number of the BIOS setup utility. Build Date Date when the BIOS setup utility was built Processor Type of CPU installed on the system. Core Frequency Core speed of the CPU installed on the system.

  • Page 24: Main For P11-A0(Db.slv11.001)

    Main for P11-A0(DB.SLV11.001) The Setup Main menu includes the following main setup categories. Parameter Description System BIOS Version Version number of the BIOS setup utility. Build Date Date when the BIOS setup utility was built Processor Type of CPU installed on the system. Core Frequency Core speed of the CPU installed on the system.

  • Page 25: Advance

    Advanced Parameter Description Miscellaneous Press Enter to access the Miscellaneous submenu Advanced Chipset Configuration Press Enter to access the Advanced Chipset Configuration submenu Integrated Peripherals Press Enter to access the Integrated Peripherals submenu PC Health Status Press Enter to access the PC Health Status submenu Chapter 2...
  • Page 26 Miscellaneous Parameter Description Option AHCI Port0/1/2 Displays the status of auto detection of the AHCI device. Spread Spectrum Enables or disables the reduction of the mainboard’s EMI. Note: Enabled Remember to disable the Spread Spectrum feature if you are Disabled overclocking.

  • Page 27: Advanced Chipset Configuration

    Advanced Chipset Configuration AMD Turbo Core Enables or disables AMD Turbo Core Technology. Enabled Disabled AMD Cooler’n’Quiet When enabled, this feature allows the OS to reduce power consumption. Enabled When disabled, the system operates at maximum CPU speed. Disabled AMD-V Enables or disables the Virtualization Technology (VT) availability.

  • Page 28: Integrated Peripherals

    Integrated Peripherals Parameter Description Option Onboard SATA Controller Enables or disables the onboard SATA controller. Enabled Disabled Onboard SATA Mode Select an operating mode for the onboard SATA. Native IDE AHCI Onboard USB Controller Enables or disables the onboard USB controller. Enabled Disabled Legacy USB Support...

  • Page 29: Pc Health Status

    PC Health Status Parameter Description Option Smart Fan Enables or disables the smart system fan control function. Enabled Disabled Chapter 2...

  • Page 30: Power

    Power Parameter Description Option ACPI Suspend Mode Select an ACPI state. S3 (STR) S1 (POS) Deep Power Off Mode Select the Deep power off Mode Enabled Disabled RTC Wakeup Support Enables or Disables to wake up the system by RTC Alarm Function Enabled Disabled Power On by PCIE Devices...

  • Page 31: Authentication(For Win8 Only)

    Authentication(For Win8 only) Parameter Description Option Secure Boot Secure boot flow control, secure boot is possible only if system rens in Enabled user mode. Disabled Secure Boot Mode When standard, fixed secure boot policy. Standard When custom, changeable secure boot key databases. Custom Chapter 2...

  • Page 32: Security

    Security Parameter Description Option Supervisor Password This item indicates whether a supervisor password has been set. If the password has been installed, Installed displays. If not, Not Installed displays. User Password This item allows you to change user password. Change Supervisor You can select this option and press <Enter>...

  • Page 33: Boot Options

    Boot Options 1st/2nd/3rd/4th/5th Boot Specifies the boot order from the available devices. Device Hard Disk CD^DVD Removable Device EFI Device Priority Press Enter to access the EFI Device Priority submenu and specify the boot device priority sequence from available EFI devices. Hard Disk Drive Priority Press Enter to access the Hard Disk Drive Priority submenu and specify the boot device priority sequence from available hard drives.

  • Page 34: Exit

    Exit Parameter Description Save & Exit Setup When you have completed the system configuration changes, select this option to leave the BIOS Setup Utility and reboot the computer, so the new system configuration parameters can Save & Exit Setup Enter take effect.

  • Page 35: System Disassembly And Assembly

    Chapter 3 System Disassembly and Assembly This chapter contains step-by-step procedures on how to disassemble and assembly the desktop computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge •...

  • Page 36: Pre-Disassembly Procedure

    Pre-disassembly Procedure Before proceeding with the disassembly procedure, perform the steps listed below: Turn off the system and all the peripherals connected to it. Unplug the power cord from the power outlets. Unplug the power cord from the system. Unplug all peripheral cables from the system. Place the system unit on a flat, stable surface.

  • Page 37: Removing The Side Panel

    Removing the Side Panel Remove the two screws located on the rear edge of the side panel. Slide the side panel toward the back of the chassis until the tabs on the cover disengage with the slots on the chassis. Lift the side panel away from the server and put it aside for reinstallation later.

  • Page 38: Removing The Front Bezel

    Removing the Front Bezel Release the front bezel from the chassis interior. Pull the bezel away from the chassis. NOTE: The power button and LED cable from the front bezel is still connected to its connector on the mainboard. To detach the front bezel completely, you have to remove the hard disk and optical drive. Chapter 3...

  • Page 39: Removing The Heat Sink Fan Assembly

    Removing the Heat Sink Fan Assembly WARNING:The heat sink becomes very hot when the system is on. NEVER touch the heat sink with any metal or with your hands. Loosen the hook of heat sink as shown below. Disconnect tache of heat sink away from the retention frame. Chapter 3...
  • Page 40 Disconnect the other end tache of heat sink away from the retention frame. Lift the heat sink fan assembly away from the mainboard. Note :CPU Fan has been highlighted with the yellow rectangle as above image shows.Please detach the CPU Fan and follow local regulations for disposal.
  • Page 41 Lay down the heat sink fan assembly, in an upright position, on top of the optical drivey, as shown below, then disconnect the fan cable from the mainboard connector. Remove the heat sink fan assembly from the chassis then lay it down in an upright position—with the thermal patch facing upward.

  • Page 42: Removing The Processor

    Removing the Processor IMPORTANT:Before removing a processor from the mainboard, make sure to create a backup file of all important data. WARNING:The processor becomes very hot when the system is on. Allow it to cool off first before handling. Release the load lever. Lift the load lever to the fully open, upright position.
  • Page 43 Pull out the processor from the socket. IMPORTANT: If you are going to install a new processor, note the arrow on the corner to make sure the processor is properly oriented over the socket. Chapter 3...

  • Page 44: Removing The Hdd-Odd Bracket

    Removing the HDD-ODD Bracket Remove the two screws that secure the HDD-ODD bracket to the chassis. Lift the bracket up. Chapter 3...

  • Page 45: Removing The Optical Drive And The Hard Disk Drive

    Removing the Optical Drive and the Hard Disk Drive Disconnect the SATA (1) and power (2) cables from the rear of the optical drive. Disconnect the other end of the SATA cable from the mainboard. Chapter 3...
  • Page 46 Disconnect the SATA (2) and power (1) cables from the rear of the hard disk drive. Disconnect the other end of the SATA cable from the mainboard. Chapter 3...
  • Page 47 Remove the screws that secure the optical drive to the HDD-ODD bracket. Pull the optical drive out of the drive bay. Chapter 3...
  • Page 48 Remove the four screws that secure the hard disk drive to the HDD bracket. Slide the hard disk drive out of the bracket. Chapter 3...

  • Page 49: Detaching The Front Bezel

    Detaching the Front Bezel Disconnect the power button/LED cable from its mainboard connector. Pull out the power button/LED cable from the chassis. Chapter 3...

  • Page 50: Removing The Wireless Lan Card

    Removing the Wireless Lan Card Remove the screw from the expansion board bracket opposite the PCIE1X 1 slot. Gently pull up the expansion board (1), move it slightly to the left and remove (2) from the slot. Note: Circuit boards >10 cm² has been highlighted with the yellow rectangle as above image shows. Please detach the Circuit boards and follow local regulations for disposal.

  • Page 51: Removing The Vga Card

    Removing the VGA Card Remove the screws that secures the card to the chassis. Gently pull the card to remove it from the mainboard. Note: Circuit boards >10 cm² has been highlighted with the yellow rectangle as above image shows. Please detach the Circuit boards and follow local regulations for disposal.

  • Page 52: Removing The Memory Modules

    Removing the Memory Modules IMPORTANT:Before removing any DIMM from the memory board, make sure to create a backup file of all important data. Press the holding clips on both sides of the DIMM slot outward to release the DIMM(1). Gently pull the DIMM upward to pull it away from the M/B(2). Note: Circuit boards >10 cm²...

  • Page 53: Removing The Power Supply

    Removing the Power Supply Disconnect the ATX power supply cables from its mainboard connector. Squeeze on the retaining latch (1) attached to the cable end of the connector. Grasp the cable end of the connector and pull it straight up (2). Remove the screw that secures the power supply to the chassis.
  • Page 54 Remove the three screws that secure the power supply to the rear panel. Pull the the power supply module toward the right. Tilt the power supply module slightly to the outside(1) and lift it out of the chassis(2). Chapter 3...

  • Page 55: Removing The Mainboard

    Removing the Mainboard Release card reader, USB, and audio cable from plastic clip. Dsconnect the card reader, USB, and audio cable from their mainboard connectors. Chapter 3...
  • Page 56 Remove the six screws that secure the mainboard to the chassis. Note: Circuit boards >10 cm² has been highlighted with the yellow rectangle as above image shows. Please detach the Circuit boards and follow local regulations for disposal. Lift the board from the chassis. Chapter 3...
  • Page 57 Punching in IO Shield then you can remove it. Remove the RTC battery. Note:RTC battery has been highlighted with the yellow circle as above image shows.Please detach the RTC battery and follow local regulations for disposal. Chapter 3...

  • Page 58: Removing The Usb, Audio And Card Reader Boards

    Removing the USB, Audio and Card Reader Boards Release the USB, audio, card reader and HDD data cable from the metal clip. Remove the screw that secure the bracket to the chassis. Chapter 3...
  • Page 59 Pull the bracket out from the chassis. Remove the card reader board. Remove the two screws that secure the card reader board to the bracket. Chapter 3...
  • Page 60 Pull the card reader board out of the bracket. Note: Circuit boards >10 cm² has been highlighted with the yellow rectangle as above image shows. Please detach the Circuit boards and follow local regulations for disposal. Remove the USB and audio board. Remove the two screws that secure the USB and audio board to the bracket.
  • Page 61 Pull the USB and audio board out of the bracket. Note: Circuit boards >10 cm² has been highlighted with the yellow rectangle as above image shows. Please detach the Circuit boards and follow local regulations for disposal. Chapter 3...

  • Page 62: Assembly Requirements

    Assembly Requirements To assemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge • Flat-blade screwdriver • Philips screwdriver • Hex screwdriver • Plastic flat-blade screwdriver • Plastic tweezers • NOTE: The screws for the different components vary in size. During the assembly process, group the screws with the corresponding components to avoid mismatch when putting back the components.

  • Page 63: Assembly Procedure

    Assembly Procedure Before proceeding with the assembly procedure, perform the steps listed below: Turn off the system and all the peripherals connected to it. Unplug the power cord from the power outlets. Unplug the power cord from the system. Unplug all peripheral cables from the system. Place the system unit on a flat, stable surface.

  • Page 64: Removing The Side Panel

    Removing the Side Panel Remove the two screws located on the rear edge of the side panel. Slide the side panel toward the back of the chassis until the tabs on the cover disengage with the slots on the chassis. Lift the side panel away from the server and put it aside for reinstallation later.

  • Page 65: Romoving The Front Bezel

    Removing the Front Bezel Release the front bezel from the chassis interior. Pull the bezel away from the chassis. Chapter 3...

  • Page 66: Removing The Hdd-Odd Bracket

    Removing the HDD-ODD Bracket Remove the two screws from chassis. Lift the cage up and turn it over. Punching in PCI Shelf slice then you can remove it. Chapter 3...

  • Page 67: Reinstalling The I/O Shielding

    Reinstalling the I/O Shielding Install I/O shielding into chassis. Chapter 3...

  • Page 68: Reinstalling The Mainboard

    Reinstalling the MainBoard Slide the mainboard into the chassis, with the I/O ports of the mainboard extruding from their port holes, then lower the mainboard in place. Make sure the screw holes on the mainboard are aligned with those on the chassis. Secure the mainboard with four screws.
  • Page 69 Connect the card reader, USB, and audio cable to their mainboard connectors. Install the card reader, USB, and audio cable into the plastic clip. Chapter 3...

  • Page 70: Reinstalling The Power Supply

    Reinstalling the Power Supply Slide the power supply module into the chassis and tilt to the inside. Push the power supply module toward the left, with the power connector extruding from the rear panel. Secure the power supply to the rear panel using three screws. Chapter 3...
  • Page 71 Secure the power supply to the chassis using the screw. Connect the ATX 24Pin Power cable and ATX 4Pin Power cable to main board. Chapter 3...

  • Page 72: Reinstalling The Memory

    Reinnstalling the Memory Open the holding clips on both sides of the DIMM slot outward. Insert the memory module into the DIMM1 slot (1) and then press it down until it clicks into place (2). Chapter 3...
  • Page 73 If a second memory module is available, install it in the DIMM2 slot by repeating step 1. NOTE: Install memory rule as table shown below. DIMM1 DIMM3 DIMM2 DIMM4 Remark:A and B show different size of memory, size:A>B Chapter 3...

  • Page 74: Reinstalling The Front Bezel Power Button/Led Cable

    Reinstalling the Front Bezel Power Button/LED Cable Insert the power button/LED cable through the front of the chassis. Connect the power button/LED cable to its mainboard connector. Chapter 3...

  • Page 75: Reinstalling The Vga Card

    Reinstalling the VGA Card Position the expansion board over the PCIE16X 1 slot and move it slightly to the right (1), making sure the card guide is aligned with the slot guide on the chassis. Insert the expansion card properly connector into PCIE16X 1 slot (2).

  • Page 76: Reinstalling The Wireless Lan Card

    Reinstalling the Wireless Lan Card Position the expansion board over the PCIE1X 1 slot and move it slightly to the right (1), making sure the card guide is aligned with the slot guide on the chassis. Insert the expansion card connector properly into ...

  • Page 77: Reinstalling The Optical Drive And The Hard Disk Drive

    Reinstalling the Optical Drive and the Hard Disk Drive Slide the hard disk drive into the drive bay. Secure the hard disk drive to the HDD-ODD bracket using four screws. Chapter 3...
  • Page 78 Slide the optical drive into the drive bay. Secure the optical drive to the HDD-ODD bracket using two screws. Let HDD SATA data cable pass through the two metal clip. Chapter 3...
  • Page 79 Connect one end of the SATA cable to the SATA connector on the mainboard. Connect the SATA(1) and power(2) cables to their connectors on the rear of the hard disk drive. Chapter 3...
  • Page 80 Connect one end of the SATA cable to the SATA connector on the mainboard. Connect the SATA(1) and power(2) cables to their connectors on the rear of the optical drive. Chapter 3...

  • Page 81: Reinstalling The Hdd-Odd Bracket

    Reinstalling the HDD-ODD Bracket Install the HDD-ODD bracket into the chassis. Secure the HDD-ODD bracket to the chassis using two screws. Chapter 3...

  • Page 82: Reinstalling The Processor

    Reinstalling the Processor IMPORTANT:If you are going to install a new processor, note the arrow on the corner to make sure the processor is properly oriented over the socket. Release the load lever, lift the load lever to the fully open, gently put the processor into the socket. Chapter 3...
  • Page 83 Close the load lever to its latch. Chapter 3...

  • Page 84: Reinstalling The Heat Sink Fan Assembly

    Reinstalling the Heat Sink Fan Assembly Connect the cooler cable to the main board connector. Position the heat sink fan assembly on top of the processor, making sure the screws are aligned with the screw holes on the main board. Chapter 3...
  • Page 85 Connect tache of heat sink to the retention frame. Secure the hook of heat sink as shown below. Chapter 3...

  • Page 86: Reinstalling The Front Bezel

    Reinstalling the Front Bezel Insert the tabs on the front bezel into the notches on the left side of the chassis and attach the front bezel in the direction indicated. Make sure the front bezel retention tabs are securedly fastened to the chassis interior. Chapter 3...

  • Page 87: Reinstalling The Side Panel

    Reinstalling the Side Panel Push the side panel toward the front of the chassis until it is firmly closed. Secure the side panel to the rear edge of the chassis using two screws. Chapter 3...

  • Page 88: System Troubleshooting

    This chapter provides instructions on how to troubleshoot system hardware problems. Hardware Diagnostic Procedure IMPORTANT:The diagnostic tests described in this chapter are only intended to test Acer products. Non- Acerproducts, prototype cards, or modified options can give false errors and invalid systemresponses.

  • Page 89: System Check Procedures

    Verify that components are properly seated. Verify that all cable connectors inside the system are firmly and correctly attached to their appropriate connectors. Verify that all components are Acer-qualified and supported. 10. Replace the system covers. 11. Power on the system.

  • Page 90: Beep Codes

    Beep Codes Beep codes are used by the BIOS to indicate a serious or fatal error to the end user. Beep codes are used when an error occurs before the system video has been initialized. Beep codes will be generated by the system board speaker, commonly referred to as the PC speaker.

  • Page 91: Checkpoints

    Checkpoints A checkpoint is either a byte or word value output to I/O port 80h.The BIOS outputs checkpoints throughout bootblock and Power-On Self Test (POST) to indicate the task the system is currently executing. Checkpoint sare very useful in aiding software developers or technicians in debugging problems that occur during the pre- boot process.
  • Page 92 Checkpoint Description Restore CPUID value back into register. Give control to BIOS POST (ExecutePOSTKernel). See POST Code Checkpoints section of document for more information. System is waking from ACPI S3 state. E1-E8 EC- OEM memory detection/configuration error. This range is reserved for chipset vendors & system manufacturers.

  • Page 93: Bootblock Recovery Code Checkpoints

    Bootblock Recovery Code Checkpoints The Bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs to occur because the user has forced the update or the BIOS checksum is corrupt. The following table describes the type of checkpoints that may occur during the Bootblock recovery portion of the BIOS. NOTE: Checkpoints may differ between different platforms based on system configuration.

  • Page 94: Bios Recovery

    BIOS Recovery AMIBIOS supports a "recovery flash" mode, which can be used to flash update a BIOS from the boot block. This is used to update a BIOS image without the need to boot to an operating system. The following is the process that user should follow to flash BIOS ROM.

  • Page 95: Jumper And Connector Information

    Chapter 5 Jumper and Connector Information M/B Placement Label Description Label Description CPU Socket AMD FM2 DIMM1~4 240-pin DDR3 SDRAM slots CPU_FAN CPU cooling fan PWMIC Firmware download connector header Auxiliary 4-pin power PCIEX1 PCI Express X1 slot ATX_12V connector PCIEX16 PCI Express X16 slot AUDIO...
  • Page 96 Label Description Label Description USB3.0 Front panel USB3.0 USB2.0 Front panel USB2.0 header header PANEL Front panel switch/ SATA1~3 Serial ATA connectors LED header GPIO GPIO 1x2 pin CLR_CMOS Clear COMS jumper Debug Port Debug card ATX_POWER Standard 24-pin ATX power connector System FAN System cooling fan...

  • Page 97: Jumper Setting

    Jumper Setting This section explains how to set the jumper for correct configuration of the main board. Jumpers with more than one pin are numbered. When setting a jumper, ensure that the jumper caps are placed on the correct pins. The following illustration shows the location of CLR_CMOS.

  • Page 98: Internal Header Pin Definition

    Internal Header Pin Definition Header Name Function Definition CPU Fan Header 1:GND 2:+12V 3:SENSE 4:PWM CONTROL System Fan Header 1:GND 2:+12V 3:SENSE 4:PWM CONTROL Front Panel Audio 1:MIC_L Header 2:GND 3:MIC_R 4:PWR 5:FRONT_R 6:MIC_JD 7:FRONT_SENCE 8:NC 9:FRONT_L 10:FRONT_JD Chapter 5...
  • Page 99 Header Name Function Definition Front panel Header 1:NC 2:GND 3:SB5V 4:LAN LED 5:NC 6:NC 7:PWR RST CONTROL 8:GND 9:GND 10:PWR BTN CONTROL 11:SATA LED 12:GND 13:VCC 14:VCC5 for HDD LED Front USB Header 1:NC 2:GND 3:GND 4:GND 5:USB0_XP 6:USB1_XP 7:USB0_XN 8:USB1_XN 9:USBVCC_0 10:USBVCC_0...
  • Page 100 Header Name Function Definition Front USB Header 1:NC 2:GND 3:GND 4:GND 5:USB0_XP 6:USB1_XP 7:USB0_XN 8:USB1_XN 9:USBVCC_2 10:USBVCC_2 Front USB3.0 1:USB PWR Header 2:RXN1 3:RXP1 4:GND 5:TXN1 6:TXP1 7:GND 8:USB_N1 9:USB_P1 10:OC 11:USB_P2 12:USB_N2 13:GND 14:TXP2 15:TXN2 16:GND 17:RXP2 18:RXN2 19:USB PWR 20:NC Chapter 5...

  • Page 101: Connector Pin Definition

    Connector Pin Definition Header Name Function Definition RJ45 and 2 PORT 1:LAN PWR 2:MDI0+ 3:MDI0- 4:MDI1+ 5:MDI1- 6:MDI2+ 7:MDI2- 8:MDI3+ 9:MDI3- 10:GND 11:LAN_ACT_LED- 12:LAN_ACT_LED+ 13:LINK_100_LEDJ 14:LINK_1000_LEDJ 15:USB PWR 16:USB_N1 17:USB_P1 18:GND 19:USB PWR 20:USB_N0 21:USB_P0 22~30:GND ADUIO JACK 1:GND 2:MIC_R 3:GND 4:MIC_JD 5:MIC_L...
  • Page 102 USB3.0 CONN 1:USB PWR 2:USB_N0 3:USB_P0 4:GND 5:RXN1 6:RXP1 7:GND 8:TXN1 9:TXP1- 10:USB PWR 11:USB_N1 12:USB_P1 13:GND 14:RXN2 15:RXP2 16:GND 17:TXN2 18:TXP2 19~22:GND D-SUB 1:RED 2:GREEN 3:BLUE 4:NC 5,6,7,8:GND 9:+5V_VGA 10:GND 11:NC 12:DDC_DATA 13:HSYNC 14:VSYNC 15:DDC_CLK 16:GND 17:GND Chapter 5...
  • Page 103 USB CONN 1:USB PWR 2:USB_N0 3:USB_P0 4:GND 5:USB PWR 6:USB_N1 7:USB_P1 8~12:GND HDMI 1:HDMI_P0 2:GND 3:HDMI_N0 4:HDMI_P1 5:GND 6:HDMI_N1 7:HDMI_P2 8:GND 9:HDMI_N2 10:HDMI_CLK_P 11:GND 12:HDMI_CLK_N 13:NC 14:NC 15:CTRL_CLK 16:CTRL_DATA 17:GND 18:+5V_PWR 19:DDSP_HPD 20,21,22,23:GND PS2 KB/MS 1:MS_DATA 2:NC 3:GND 4:KBMS_PWR 5:MS_CLK 6:NC 7/8:GND 9:KB_DATA...

  • Page 104: Fru (Field Replaceable Unit) List

    To scrap or to return the defective parts, follow the local government ordinance or regulations on • how to dispose it properly, or follow the rules set by your regional Acer office on how to return it. This document will be updated as more information about the FRU list becomes available.

  • Page 105: Aspire X3475 Exploded Diagram

    Aspire X3475 Exploded Diagram This section will be updated when more information becomes available. NOTE: Chapter 6...
  • Page 106 NAME Q’TY Chassis-Bottom Latch-ODD-Button IO Sheilding ODD-Shielding Mother Board ODD-Door U-Chassis ODD-Button HDD-Bracket F-IO Door F-IO Mylar Side Plate Spring-IO-Door ODD-Bracket-Link Front-Bezel Top-Cover Spring-ODD-Door1 HDD-Lens Spring-ODD-Door2 Power-Switch F-IO Deco-Belt Spring-Button ODD-Bracket Power Button Power Supply Rubber Acer Logo Chapter 6...

  • Page 107: Aspire X3475 Fru List

    Category Description Part Number Diagram Item MB Kit MB kit aVic AMD A75 Realtek 8111F Acer Logo DB.SKJ11.001 DTX W/O 1394 LF w/ USB3.0 MB Kit AX3475 AMD A75 Realtek 8111FA Acer DB.SLV11.001 Logo Y W/O 1394 V1.0 LF DTX Win8...
  • Page 108 Exploded Category Description Part Number Diagram Item NT2GC64B88G0NF-CG V79D (2G bit) KN.2GB03.026 RMR1810EC58E8F-1333 (1G bit) KN.2GB0R.002 AD63I1B0823EV (2G bit) KN.2GB0C.009 ACR256X64D3U13C9G (2G bit) KN.2GB07.007 NT4GC64B8HG0NF-CG (2G bit) KN.4GB03.010 AD63I1C1624EV (2G bit) KN.4GB0C.002 HU564403EP0200 (2G bit) KN.4GB0H.001 ACR512X64D3U13C9G (2G bit) KN.4GB07.002 MT16JTF51264AZ-1G4D1 4GB KN.4GB04.002 HDD SEAGATE 3.5"...
  • Page 109 PY.2200F.005 FR 220W (8.5L) EuP 82+ PY.2200F.006 Speaker JS speaker USB MS1238UA with new acer logo SP.10600.048 JS speaker USB MS1238UA with new acer logo ( SP.10600.049 meet AJC spec) Neosonica speaker USB 9M-20A200-000 with new SP.10600.051 acer logo Neosonica speaker USB 9M-20A200-000 with new SP.10600.052...
  • Page 110 Exploded Category Description Part Number Diagram Item Mouse Lite-on mouse USB SM-9020B black;with new acer MS.11200.123 logo Primax mouse RF2.4 MORFF9UO black color;with MS.11200.113 new acer logo Primax mouse RF2.4 MORFF9UO black color;with MS.11200.114 new acer logo;without battery Lite-on mouse RF2.4 SM-9063B black;with new MS.11200.121...
  • Page 111 Keyboard LITE-ON SK-9660B RF2.4 Black French KB.RF40B.180 with new acer logo Keyboard LITE-ON SK-9660B RF2.4 Black KB.RF40B.181 Swedish with new acer logo Keyboard LITE-ON SK-9660B RF2.4 Black UK KB.RF40B.182 with new acer logo Keyboard LITE-ON SK-9660B RF2.4 Black Dutch KB.RF40B.183 with new acer logo Keyboard LITE-ON SK-9660B RF2.4 Black Swiss/...
  • Page 112 Keyboard LITE-ON SK-9660B RF2.4 Black KB.RF40B.208 Spanish Latin with new acer logo Keyboard LITE-ON SK-9660B RF2.4 Black KB.RF40B.209 Spanish Latin without battery;with new acer logo Keyboard PRIMAX KBRF36211 RF2.4 Black US KB.RF40P.144 with new acer logo Keyboard PRIMAX KBRF36211 RF2.4 Black KB.RF40P.145...
  • Page 113 Exploded Category Description Part Number Diagram Item Keyboard PRIMAX KBRF36211 RF2.4 Black KB.RF40P.158 Swedish with new acer logo Keyboard PRIMAX KBRF36211 RF2.4 Black UK KB.RF40P.159 with new acer logo Keyboard PRIMAX KBRF36211 RF2.4 Black KB.RF40P.160 Dutch with new acer logo Keyboard PRIMAX KBRF36211 RF2.4 Black...
  • Page 114 Keyboard PRIMAX KBRF36211 RF2.4 Black KB.RF40P.186 Spanish Latin without battery;with new acer logo Keyboard PRIMAX KBRF36211 RF2.4 Black US KB.RF40P.199 with India Rupee Symbol with new acer logo Keyboard LITE-ON SK-9621B USB Black US with KB.USB0B.448 new acer logo Keyboard LITE-ON SK-9621B USB Black KB.USB0B.449...
  • Page 115 Keyboard LITE-ON SK-9621B USB Black Belgium KB.USB0B.466 with new acer logo Keyboard LITE-ON SK-9621B USB Black KB.USB0B.467 Icelandic with new acer logo Keyboard LITE-ON SK-9621B USB Black KB.USB0B.468 Norwegian with new acer logo Keyboard LITE-ON SK-9621B USB Black Hebrew KB.USB0B.469...
  • Page 116 Keyboard LITE-ON SK-9621B USB Black Nordic KB.USB0B.484 with new acer logo Keyboard LITE-ON SK-9621B USB Black English/ KB.USB0B.485 Canadian French with new acer logo Keyboard LITE-ON SK-9621B USB Black Czech/ KB.USB0B.486 Slovak with new acer logo Keyboard LITE-ON SK-9621B USB Black Swiss/ KB.USB0B.487...
  • Page 117 Keyboard PRIMAX KB36211 USB Black Turkmen KB.USB0P.252 with new acer logo Keyboard PRIMAX KB36211 USB Black Nordic KB.USB0P.253 with new acer logo Keyboard PRIMAX KB36211 USB Black English/ KB.USB0P.254 Canadian French with new acer logo Chapter 6...
  • Page 118 Keyboard PRIMAX KB36211 USB Black Spanish KB.USB0P.258 Latin with new acer logo Keyboard PRIMAX KB36211 USB Black US with KB.USB0P.306 India Rupee Symbol with new acer logo Keyboard LITE-ON SK-9611 PS/2 Black US with KB.PS20B.157 new acer logo Keyboard LITE-ON SK-9611 PS/2 Black KB.PS20B.158...
  • Page 119 Keyboard LITE-ON SK-9611 PS/2 Black Nordic KB.PS20B.193 with new acer logo Keyboard LITE-ON SK-9611 PS/2 Black English/ KB.PS20B.194 Canadian French with new acer logo Keyboard LITE-ON SK-9611 PS/2 Black Czech/ KB.PS20B.195 Slovak with new acer logo Chapter 6...
  • Page 120 Keyboard PRIMAX KB36111 PS/2 Black US with KB.PS20P.204 new acer logo Keyboard PRIMAX KB36111 PS/2 Black KB.PS20P.205 Traditional Chinese with new acer logo Keyboard PRIMAX KB36111 PS/2 Black Simplified KB.PS20P.206 Chinese with new acer logo Keyboard PRIMAX KB36111 PS/2 Black US KB.PS20P.207...
  • Page 121 Keyboard PRIMAX KB36111 PS/2 Black Nordic KB.PS20P.240 with new acer logo Keyboard PRIMAX KB36111 PS/2 Black English/ KB.PS20P.241 Canadian French with new acer logo Keyboard PRIMAX KB36111 PS/2 Black Czech/ KB.PS20P.242 Slovak with new acer logo Keyboard PRIMAX KB36111 PS/2 Black Swiss/FR KB.PS20P.243...
  • Page 122 Exploded Category Description Part Number Diagram Item Keyboard PRIMAX KB36111 PS/2 Black Spanish KB.PS20P.245 Latin with new acer logo Keyboard PRIMAX KB36111 PS/2 Black US with KB.PS20P.290 India Rupee Symbol with new acer logo Chapter 6...

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