Dell 2330d - Laser Printer B/W Service Manual page 61

Print quality problems (Continued)
Problem
Toner smears or rubs
off the page.
The print is getting
light, but the printer
has not indicated it is
low on toner.
The Toner Low
message displays.
Solid black areas on
transparencies
Faint images or
repetitive spots appear
on the page.
Pages are blank.
Cause / action
• Toner is not being fused to the paper. Replace the fuser.
• Change the media texture setting in the driver. If special media is being used, such as
card stock or labels, then be sure to select the correct media type.
• Try a different kind of paper. Paper designed for copiers gives the best quality fusing.
• Toner is becoming low in the cartridge.
• The Toner Low message does not display if the 1,500-page toner cartridge is installed.
• Remove the toner cartridge, and gently shake it from side to side to redistribute the
toner.
• Replace the toner cartridge.
• Remove the toner cartridge, and gently shake it from side to side to redistribute the
toner.
• Replace the toner cartridge.
• There is a mismatch in the transparency and what the software is expecting.
• Choose a different fill pattern in the software program.
• Remove the toner cartridge, and gently shake it from side to side to redistribute the
toner.
• Try a different type of transparency.
• Replace the toner cartridge.
• Select a different media type or form type setting from the printer driver.
• Try a different type of paper. Media designed for copiers gives the best quality.
• Replace the toner cartridge.
• The print cartridge may be out of toner or defective. Replace the cartridge.
• There may be a software error. Re-initialize the printer by turning it off and back on.
• With the printer off, check the printhead beam path. If clear, then check for a printhead
error on POR. See "Printhead service check" on page
• Also, see "Blank page" on page
2-37.
2-30.
Diagnostics information
2-35