I Can't Open Nas Manager; I Can't Log In To Nas Manager; I Can't Access A Shared Folder; I Can't Access A File On A Shared Folder - Seagate Business Storage 1-Bay NAS Administrator's Manual

Solving Problems

I can't open NAS Manager.

Check that the NAS is powered on and connected to the network. Run NAS Discovery and
try to reconnect with the server, then launch NAS Manager.

I can't log in to NAS Manager.

Ensure that you are using a valid user name and password. Remember that user names and
passwords are case-sensitive.

I can't access a shared folder.

• Ensure that you have access to that shared folder.
• Ensure that you are using a valid user name and password. Remember that user names
and passwords are case-sensitive.
• The volume that contains the share may be degraded because of a disk drive error or
failure. Check the status of your server's disk drives; see Chapter 5 "Monitoring and
Managing Your Seagate® NAS" on page 27 for more information.

I can't access a file on a shared folder.

• Ensure that you are allowed access to that file.
• The volume that contains the share may be degraded because of a disk drive error or
failure. Check the status of your server's disk drives; see Chapter 5 "Monitoring and
Managing Your Seagate® NAS" on page 27 for more information.
I can't store any more files on a shared volume because its volume is
full.
• Consider removing some of the files currently stored on the NAS.

A firmware upgrade failed.

Try to upgrade the firmware manually. For further assistance, contact Seagate Support at
www.seagate.com/support

A volume is in degraded mode.

A disk drive may have failed. For further assistance, contact Seagate Support at
www.seagate.com/support

I can't get streaming music from the Seagate NAS.

• Ensure that you have iTunes installed on your computer.
• Ensure that you are using a computer that's connected to the local network.
• Ensure that you have access to the shared folder where music files are stored.
Seagate Business Storage NAS Administrator Guide
Common Problems and Solutions
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