Compaq commercial notebook docking solutions: theft deterrence features (5 pages)
Summary of Contents for Compaq M300 - Armada - PII 333 MHz
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Compaq Armada M300 Series of Personal Computers Maintenance and Service Guide...
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In what form would you prefer to receive information? (Rank 1 to 5, with 1 representing the most preferred.) Maintenance and Service Guide on CD-ROM Maintenance and Service Guide on Compaq Web site Maintenance and Service Guide on QuickFind Printed Maintenance and Service Guide...
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“as is” without warranty of any kind. The entire risk arising out of the use of this information remains with the recipient. In no event shall Compaq be liable for any direct, consequential, incidental, special, punitive, or other damages...
This Maintenance and Service Guide is a troubleshooting reference that can be used when servicing the Compaq Armada M300 Series of Personal Computers. Compaq Computer Corporation reserves the right to make changes to the Compaq Armada M300 Series of Personal Computers without notice.
The serial number is on the bottom of the computer. Locating Additional Information In addition to this guide, the following documentation provides information for the computer: Compaq Armada M300 Series of Personal Computers documentation set Microsoft Operating System Manual Compaq Service Training Guides Compaq Service Advisories and Bulletins...
ESCRIPTION 1.1 Computer Features and Models The Compaq Armada M300 Series of Personal Computers is an ultralight 3.1 to 3.3 pound (1.4 to 1.5 kg) computer (depending on configuration). It allows users high mobility, provides a full set of system ports, and when paired with the optional Mobile Expansion Unit (MEU), transforms into a full-function portable with enterprise docking capability.
The Armada M300 models are shown in Table 1-1. The computer model designation is composed of a group of characters that define each model’s features. Table 1-1 Models and Model Naming Convention Compaq Armada M300 Series of Personal Computers 13-14 17-19 20-21...
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Table 1-2 Models and Model Naming Convention Compaq Armada M700 Series of Personal Computers 1 2 3 4 10 11 12 13-14 15 16 17-19 20-21 22 23 24 SKU# A M 3 T 1 X 165288-XX2 A M 3...
Additional ports: parallel, serial, audio in/out, VGA, USB, PS/2 (2), AC power in, CPU connector, docking connector Stereo speakers providing Compaq PremierSound 16-bit stereo sound Robust, common enterprise docking solution End user must make a one-time selection between Windows 95 and Windows 98. If end user desires rejected product(s) after selection is made, end user must acquire and pay for rejected product(s) separately.
Inventory information—The network administrator can retrieve information about the computer over the network by using Compaq Insight Manager or any PC management tool provided by Compaq Solution Partners. Asset control information retrieved from the computer includes:...
Fault Management Fault Management features minimize downtime and data loss by monitoring system performance and generating the following alerts: Hard drive alert—provides 72-hour advance warning of impending hard drive problems and can automatically start optional backup software. System temperature alert—reports overheating. As the system temperature rises, this feature first adjusts fan speed and other cooling components, then displays an alert, then shuts down the system.
Configuration Management optimizes software upgrade and customer support procedures. Compaq provides support software to optimize the performance of the computer. This support software is accessible through a monthly CD-ROM subscription. Support software can also be downloaded from the Compaq Web site at www.compaq.com/support/ portables. Managing Power The computer comes with a collection of power management features that allow battery operating time to be extended and power to be conserved.
1.2 Computer External Components The external components on the top of the computer are shown in Figure 1-2 and described in Table 1-2. Figure 1-2. Top Components Product Description...
Table 1-3 Top Components Item Component Function Display switch Turns off the computer display if the computer is closed while Scroll lock light On: Scroll lock is on. Caps lock light On: Caps lock is on. Num lock light On: Num lock is on and the embedded numeric keypad is enabled.
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The external components on the left side of the computer are shown in Figure 1-3 and are described in Table 1-3. Figure 1-3. Left Side Components Table 1-4 Left Side Components Item Component Function Connects the network cable. RJ-45 jack* NOTE: A network cable is included with network models.
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The external components on the right side of the computer are shown in Figure 1-4 and are described in Table 1-4. Figure 1-4. Right Side Components Table 1-5 Right Side Components Item Component Function PC Card slot Supports 32-bit (CardBus) and 16-bit PC Cards. Air intake vents Cool internal components.
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The external components of the front of the computer are shown in Figure 1-5 and described in Table 1-5. Figure 1-5. Front Components Table 1-6 Front Components Component Function Display release latch Opens the computer. Stereo speaker/headphone jack Connects stereo speakers, headphones, or headset audio. Microphone jack Connects a single sound channel microphone.
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The external components on the rear of the computer are shown in Figure 1-6 and described in Table 1-6. Figure 1-6. Rear Components Table 1-7 Rear Components Item Component Function USB connector Connects USB devices Serial connector Connects a serial device Parallel connector Connects a parallel device External monitor connector...
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The external components on the bottom of the computer are shown in Figure 1-7 and are described in Table 1-7 Figure 1-7. Bottom Components Table 1-8 Bottom Components Item Component Function Battery latches Release the primary battery pack. Real-time clock battery Provides battery power to automatically display the date and time.
1.3 Design Overview This section presents a design overview of key parts and features of the computer. Refer to Chapter 3 for the illustrated parts catalog and Chapter 5 for removal and replacement procedures. System Board The system board provides the following device connections: Memory expansion board Hard drive Display...
chapter Follow these basic steps when beginning the troubleshooting process: 1. Complete the preliminary steps listed in Section 2.1. 2. Run the Power-On Self-Test (POST) as described in Section 2.3. 3. Run Computer Setup as described in Section 2.5. 4. If you are unable to run POST or if the problem persists after running POST, perform the recommended actions described in the diagnostic tables in Section 2.5.
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Follow these steps to run Compaq Utilities: a. If you are running Compaq Utilities from the hard drive, turn on or restart the computer. Press when the cursor appears in the upper-right corner of the screen.
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1. Turn off the computer. 2. Disconnect the computer (Section 5.4). 3. Remove the battery pack (Section 5.6). 4. Disconnect and remove the Real Time Clock (RTC) battery (Section 5.10). 5. Wait five minutes. 6. Reconnect the RTC battery. 7. Reconnect the AC Adapter. Do not reinstall the battery pack yet. 8.
If the system is not functioning well enough to run POST, or if the display is not functioning well enough to show POST error messages, refer to the Troubleshooting tables in Section 2.6. If POST detects an error, one of the following events occurs: A message with the prefix "WARNING"...
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Continued Fatal errors emit a beep and may display a FATAL message. Fatal errors indicate severe problems, such as a hardware failure. Fatal errors do not allow the system to resume. Some of the Fatal error beep codes are listed at the end of this section. Troubleshooting...
Compaq Utilities contain several functions that Determine if various computer devices are recognized by the system and are operating properly. Provide information about the system once it is configured. Compaq Utilities include the following programs: Computer Setup Compaq Diagnostics To access Compaq Utilities: 1.
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To configure a device in Windows NT 4.0, you must use Computer Setup. Compaq Diagnostics for Windows is a system information and diagnostic utility that is used within the Windows operating system. Use Compaq Diagnostics for Windows to test system components and to display system information whenever possible.
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1. Access Compaq Diagnostics for Windows by selecting Start Æ Settings Æ Control Panel Æ Compaq Diagnostics. 2. To select a category, choose one of two methods: Select the Categories menu, then select a category from the drop-down list. Select a category icon on the toolbar.
Verify that all printer drivers have been installed for each application. Compaq Info Messenger allows you to set a customized search of the Compaq Web site. By registering for this utility, you can stay up to date with software and hardware information specific to your system.
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If you encounter a minor problem with the computer or software applications, go through the following checklist for possible solutions: Is the computer connected to an external power source, or does it have a fully charged battery pack installed? Are all cables connected properly and securely? Did the diskette drive contain a nonbootable diskette when you turned on the computer? Are all the needed device drivers installed?
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Continued Æ Æ Continued Troubleshooting...
ARTS ATALOG This chapter provides an illustrated parts breakdown and a reference for spare part numbers for components of the Compaq Armada M300. 3.1 Serial Number Location When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer (Figure 3-1).
3.5 Miscellaneous Table 3-4 Spare Parts: Miscellaneous (not illustrated) Description Spare Part Number Mobile Expansion Unit 140382-001 Armada M300 Maintenance & Service Guide 158340-001 PC Card modem 105993-001 Battery Charger 277734-001 AC Power Cord 246959-XXX Australian 246959-011 Japanese 246959-291 Danish 246959-081 Korean 246959-AD1...
chapter EMOVAL AND EPLACEMENT RELIMINARIES This chapter provides essential information for proper and safe removal and replacement service. 4.1 Tools Required You will need the following tools to complete the removal and replacement procedures: Magnetic Torx T-8 screwdriver (for all screws unless otherwise specified) 9/32-inch socket for bushing guides 4.2 Service Considerations Listed below are some of the considerations that you should keep in mind during...
Cables and Connectors Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.
4.4 Preventing Electrostatic Damage Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions. A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Workstation Precautions Use the following grounding precautions at workstations: Cover the workstation with approved static-dissipative material (refer to Table 4-2 later in this chapter). Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. Use field service tools, such as cutters, screwdrivers, and vacuums that are conductive.
Grounding Equipment and Methods Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm 10% resistance in the ground cords.
Electrostatic Voltage Levels and Protective Materials Table 4-1 shows how humidity affects the electrostatic voltage levels generated by different activities. Table 4-1 Typical Electrostatic Voltage Levels Relative Humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V...
EMOVAL AND EPLACEMENT ROCEDURES 5.1 Serial Number The computer serial number should be reported to Compaq when requesting information or ordering spare parts. The serial number is located on the bottom of the computer (Figure 5-1). Figure 5-1. Serial Number Location...
5.2 Disassembly Reference Chart Use the chart below to determine the section number to be referenced when removing components from the computer. 5.3 Disconnecting the Computer from the Mobile Expansion Unit 5.4 Disconnecting the Computer 5.5 Preparing the Computer for Disassembly 5.6 Battery Packs Removing the Battery Pack Replacing the Battery Pack...
5.3 Disconnecting the Computer from the Mobile Expansion Unit Turn off the computer. Close the display. Turn off and disconnect all external devices connected to the computer. On the mobile expansion unit, press the docking release button to release the expansion unit from the computer (Figure 5-3).
5.4 Disconnecting the Computer 1. Disconnect the AC power cord from the AC adapter (Figure 5-4). 2. Unplug the power cord from the electrical outlet 3. Disconnect the AC adapter from the power connector on the left side of computer Figure 5-4.
5.5 Preparing the Computer for Disassembly 1. Disconnect the computer from the mobile expansion unit. 2. Shut down the computer. 3. Disconnect the AC adapter and all external devices connected to the computer. 4. Remove the battery pack (Section 5.6). CAUTION: Failure to disconnect the AC Adapter from the computer and to remove the battery pack before removing and installing internal components can damage the equipment.
5.6 Battery Packs WARNING: To reduce the risk of injury or damage to the battery pack, do not crush, puncture, or incinerate the battery pack or short the metal contacts. Do not attempt to open or service the battery pack. Removing the Battery Pack Shut down the computer.
Replacing the Battery Pack WARNING: To prevent damage to the computer, do not insert a battery pack until the computer is fully reassembled. Turn the computer upside down. Push the battery pack onto the computer until the contacts connect , and rotate the battery pack 90 degrees toward the back of the computer (Figure 5-6).
5.7 Hard Drives Removing a Hard Drive Before removing a hard drive, back up all information on the hard drive. Shut down the computer. Turn the computer upside down. Remove the hard drive screw (Figure 5-7). Pull up on the front bezel Slide the hard drive out of the bay Figure 5-7.
Inserting a Hard Drive Shut down the computer. Turn the computer upside down. Pull the bottom half of the bezel down. Slide the hard drive into the bay until the connector is seated (Figure 5-8). Push the front bezel down Insert the hard drive screw Figure 5-8.
When a PC Card is in the system, the PC Card icon displays on the taskbar. In Windows NT 4.0 with CardWare from Compaq— If you insert a PC Card while the computer is on, the computer beeps three times when the card is recognized.
PC Card you want to stop. A message displays when the PC Card can be safely removed. In Windows NT 4.0 with CardWare provided by Compaq—If the computer is on, you must shut it down before removing some PC Cards. Refer to the PC Card documentation for removal requirements.
Inserting a PC Card CAUTION: To prevent damage to the connectors, use minimal pressure as you insert a PC Card into the PC Card slot. With the connector facing the computer and the label side up, insert the PC Card in the slot, aligning the card on the two guide rails inside the PC Card slot (Figure 5-10).
5.9 Modem or Modem/NIC Card Prepare the computer for disassembly (Section 5.5). If attached, disconnect the RJ-11 and RJ-45 cables from the computer. Turn the computer upside down with the front facing forward. Remove the two screws that secure the modem or modem/NIC card cover to the base assembly (Figure 5-11).
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Lift up on the back of the modem or modem/NIC card , and swing it forward to disconnect it from the system board (Figure 5-12). Use the connector removal tool to disconnect all cables connected to the card Remove the card. Figure 5-12.
5.10 Real Time Clock (RTC) Battery Prepare the computer for disassembly (Section 5.5). Turn the computer upside down with the rear panel facing forward. Remove the RTC battery cover by lifting it at the indentation (Figure 5-13). Remove the battery from the base enclosure Use the connector removal tool to disconnect the RTC battery cable from the system board Remove the battery.
5.11 Keyboard Prepare the computer for disassembly (Section 5.5). Press down on each of the three release tabs along the top edge of the keyboard (Figure 5-14). Swing the top edge of the keyboard up and forward Figure 5-14. Releasing the Keyboard 5-16 Removal and Replacement Procedures...
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Use the connector removal tool to release the keyboard cable from the ZIF connector (Figure 5-15). Use the connector removal tool to disconnect the keyboard cable Remove the keyboard. Figure 5-15. Disconnecting the Keyboard Cable Reverse the above procedure to install the keyboard. Removal and Replacement Procedures 5-17...
5.12 Memory Expansion Removing the Memory Expansion Board WARNING: Failure to unplug the power cord and to remove the battery pack before installing a memory expansion board can damage the equipment and expose you to the risk of electrical shock. CAUTION: Electrostatic discharge (ESD) can damage electronic components.
Installing the Memory Expansion Board To add a memory board, insert the memory expansion board into the empty memory expansion slot at a 45-degree angle . Then slide it gently into place until it is seated while tilted (Figure 5-17). NOTE: All memory expansion boards supported by the computer are keyed (notched) to ensure correct positioning.
5.13 Switch Cover Prepare the computer for disassembly (Section 5.5). Remove the keyboard (Section 5.11). Position the computer so the rear panel faces forward. Remove the two screws from the rear panel of the computer that secure the switch cover to the base assembly (Figure 5-18). Figure 5-18.
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Position the computer so the front faces forward. Open the computer as far as it will open. Swing the back edge of the switch cover forward (Figure 5-19). When the switch cover disengages from the base assembly, remove the cover Figure 5-19.
5.14 Display Assembly Prepare the computer for disassembly (Section 5.5). Remove the keyboard (Section 5.11). Remove the switch cover (Section 5.13). Use the connector removal tool to disconnect the inverter cable from the system board (Figure 5-20) Use the connector removal tool to disconnect the microphone cable and the video cable from the system board.
5.15 Top Cover with TouchPad NOTE: The power button and infrared lens are easily dislodged when the top cover is removed. Make note of their location and orientation before removing the top cover. Prepare the computer for disassembly (Figure 5.5). Remove the keyboard (Section 5.11).
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Turn the computer right side up with the front facing forward. Use the connector removal tool to disconnect the TouchPad cable from the system board (Figure 5-22). Press in on the front of the top cover at the highlighted area , and swing the front edge of the cover up and away from the base assembly Remove the top cover.
5.16 Voltage Converter Board NOTE: When removing the voltage converter board from the system board, be careful of the connectors on the right side of the voltage converter board. Prepare the computer for disassembly (Section 5.5). Remove the keyboard (Section 5.11). Remove the switch cover (Section 5.13).
5.17 Modem Connector Board Prepare the computer for disassembly (Section 5.5). Remove the modem or modem/NIC card (Section 5.9). Remove the keyboard (Section 5.11). Remove the switch cover (Section 5.13). Remove the display assembly (Section 5.14). Remove the top cover (Section 5.15). Remove the two screws that secure the modem connector board to the system board (Figure 5-24).
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NOTE: When installing the modem connector board, make sure the fan cable is routed between the connector and the modem connector area (Figure 5-25). Do not route the cable next to the heat sink. Figure 5-25. Routing the Fan Cable Removal and Replacement Procedures 5-27...
5.18 PC Card Assembly IMPORTANT: There are different-sized screws securing the PC Card assembly to the system board. Make note of the location of these screws. Prepare the computer for disassembly (Section 5.5). Remove the modem or modem/NIC card (Section 5.9). Remove the keyboard (Section 5.11).
5.19 System Board IMPORTANT: There are different-sized screws securing the system board to the base enclosure. Make note of the location of these screws. Also, when the system board is removed, components of the base enclosure may come loose. Note the location and orientation of all base enclosure components.
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Remove the two screws from the back of the computer that secures the system board to the base enclosure (Figure 5-28). Remove the silver screw from the heat sink Remove the black screws from around the fan , around the USB port , and around the battery cable in the upper left of the board Lift up the rear edge of the system board.
chapter PECIFICATIONS 6.1 Physical and Environmental Table 6-1 Computer U.S. Metric Dimensions Height 0.89 in 2.3 cm Depth 9.0 in 22.9 cm Width 10.4 in 26.4 cm Weight 3.06 - 3.26 lbs 1.39 - 1.48 kg Standalone (Battery) Power Requirements Nominal operating voltage (Li-Ion) 14.2 VDC Nominal Operating Voltage (NiMH)
6.2 Display Table 6-2 11.3-inch Color TFT SVGA Display U.S. Metric Dimensions Height 7.50 in 19.00 cm Width 10.10 in 25.60 cm Diagonal 11.30 in 28.70 cm Mounting Internal Number of Colors Contrast Ratio 125:1 Brightness 120 to 150 nit AC only/80 on battery Pixel Resolution Pitch 0.264 x 0.264 mm...
6.4 Diskette Drive Table 6-6 Diskette Drive Diskette Size 3.5 in (8.87 cm) Light On drive Height 0.55 in (1.40 cm) Bytes per Sector Sectors per Track High Density 18 (1.44 MB)/15 (1.2 MB) Low Density Tracks per Side High Density 80 (1.44 MB)/80 (1.2 MB) Low Density Read/Write Heads...
6.6 CD-ROM Drive Table 6-8 CD-ROM Drive Applicable Disc CD-ROM (Mode 1, 2, and 3) CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and Form 2) CD-R (read only) CD Plus Photo CD (single/multisession) CD Extra Video CD CD-WO (fixed packets only)
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