Lenovo SL510 - ThinkPad 2847 - Core 2 Duo 2.53 GHz Troubleshooting Manual page 26

2. On-site Service
3. Courier or Depot Service
4. Customer Carry-In or Mail-In Service
5. Product Exchange Service
14
ThinkPad SL410, L410, SL510, and L510 Service and Troubleshooting Guide
replacement CRU; and 2) you may be charged for the replacement CRU if
your Service Provider does not receive the defective CRU within thirty
(30) days of your receipt of the replacement.
Under On-Site Service, your Service Provider will either repair or
exchange the product at your location. You must provide a suitable
working area to allow disassembly and reassembly of the Lenovo product.
For some products, certain repairs may require your Service Provider to
send the product to a designated service center.
Under Courier or Depot Service, your product will be repaired or
exchanged at a designated service center, with shipping arranged by your
Service Provider. You are responsible for disconnecting the product. A
shipping container will be provided to you for you to return your product
to a designated service center. A courier will pick up your product and
deliver it to the designated service center. Following its repair or exchange,
the service center will arrange the return delivery of the product to you.
Under Customer Carry-In or Mail-In Service, your product will be
repaired or exchanged at a designated service center, with delivery or
shipping arranged by you. You are responsible to deliver or mail, as your
Service Provider specifies, (prepaid by you unless specified otherwise) the
product, suitably packaged to a designated location. After the product has
been repaired or exchanged, it will be made available for your collection.
Failure to collect the product may result in your Service Provider
disposing of the product as it sees fit. For Mail-in Service, the product will
be returned to you at Lenovo expense, unless your Service Provider
specifies otherwise.
Under Product Exchange Service, Lenovo will ship a replacement product
to your location. You are responsible for its installation and verification of
its operation. The replacement product becomes your property in exchange
for the failed product, which becomes the property of Lenovo. You must
pack the failed product in the shipping carton used to ship the
replacement product and return it to Lenovo. Transportation charges, both
ways, are paid by Lenovo. Failure to use the carton in which the
replacement product was received may result in your responsibility for
damage to the failed product during shipment. You may be charged for
the replacement product if Lenovo does not receive the failed product
within thirty (30) days of your receipt of the replacement product.