Troubleshooting - Whirlpool WTW5700AC Installation Instructions Manual

TROUBLESHOOTING

First try the solutions suggested here for assistance and to possibly avoid a service call.
If you experience
Vibration or Off-Balance
Check the following
for proper installation:
Water Leaks
Check the following
for proper installation:
Washer not performing as expected
Washer won't run or fill,
washer stops working,
or wash light remains
on (indicating that the
washer was unable to
fill appropriately)
Washer not draining/
spinning, loads are
still wet or spin light
remains on (indicating
that the washer was
unable to pump out
water within ten
minutes)
Incorrect or wrong wash
or rinse temperatures,
or load not rinsed
Possible Causes
Feet may not be in contact
with the floor and locked.
Washer may not be level.
Washer not level.
Fill hoses not attached tightly.
Fill hose washers.
Drain hose connection.
Check household plumbing for
leaks or clogged sink or drain.
Check for proper water supply.
Check for proper electrical supply.
Check plumbing for correct drain
hose installation. Drain hose extends
into standpipe farther than 4.5"
(114 mm).
Check for proper water supply.
Front and rear feet must be in firm contact with floor, and
washer must be level to operate properly. Jam nuts must be
tight against the bottom of the cabinet.
Check floor for flexing or sagging. If flooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See "Level the Washer."
Water may splash off basket if washer is not level.
Tighten fill hose connection.
Make sure all four fill hose flat washers are properly seated.
Pull drain hose from washer cabinet and properly secure it
to drain pipe or laundry tub.
Water can back up out of a clogged sink or drain pipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets.)
Both hoses must be attached and have water flowing to inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow.
Plug power cord into a grounded 3 prong outlet.
Do not use an extension cord.
Make sure there is power to the outlet.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE: If problems continue, contact an electrician.
Check drain hose for proper installation. Use drain hose form
and securely attach to drain pipe or tub. Do not tape over drain
opening. Lower the drain hose if the end is higher than 96"
(2.4 m) above the floor. Remove any clogs from the drain hose.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both the washer and the faucet,
and have both hot and cold water flowing to the inlet valve.
Both hot and cold water faucets must be on.
Make sure that inlet valve screens are not clogged.
Remove any kinks in the hoses.
Solution
9