Oki pro920TW User Manual
  1. Manuals
  2. Brands
  3. Oki Manuals
  4. Printer
  5. pro920TW
  6. User manual
Oki pro920TW User Manual

Oki pro920TW User Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the pro920TW and is the answer not in the manual?

Questions and answers

Related Manuals for Oki pro920TW

Summary of Contents for Oki pro920TW

  • Page 2: Copyright Information

    The most up-to-date drivers and manuals are available from the web site: http://www.okiprintingsolutions.com Trademark Information _______________________________ Oki and Oki Printing Solutions are registered trademarks of Oki Electric Industry Company Ltd. Adobe, Illustrator, Photoshop and PostScript are registered trademarks of Adobe Systems.

  • Page 3: Table Of Contents

    ONTENTS Notes, cautions and warnings! ....6 Safety warnings ......6 Introduction .
  • Page 4 Using the Drivers CD ..... 49 How to access the driver screens ... . . 50 Printing preferences in Windows applications .
  • Page 5 Replacement indications ....77 Replacing consumables/maintenance items ..78 Toner cartridge replacement ....78 Image drum replacement .

  • Page 6: Notes, Cautions And Warnings

    OTES CAUTIONS AND WARNINGS NOTE A note provides additional information to supplement the main text. CAUTION! A caution provides additional information which, if ignored, may result in equipment malfunction or damage. WARNING! A warning provides additional information which, if ignored, may result in a risk of personal injury. Specifications subject to change without notice.
  • Page 7 WARNING! Ensure all warning and instruction labels on the product are read, understood and followed in order to prevent any risk of injury. Ensure this and all other documentation is both read carefully and retained for future reference. This printer unit weighs 167.5 lbs (76kg). 3 people are required to lift the printer safely and prevent any risk of personnel injury.
  • Page 8 WARNING! This product has an earthed plug as a safety feature and will only connect to an earthed socket. Do not attempt to defeat the earthing or there is a risk of fire or shock. If using an extension cable or power strip ensure that the total current rating (amperes) of all connected equipment is less than the maximum rating of the extension cable, power...
  • Page 9 WARNING! Use only the power cable supplied. Using a power cable not intended for this product may lead to fire or electric shock. To avoid risk of fire and electric shock, do not use the power cable supplied with this product for any other electrical equipment.
  • Page 10 WARNING! If any liquid (for example water) is allowed to enter the printer, there is a risk of fire. Unplug the mains connector and contact your dealer. Do not place containers containing liquid on the printer as electric shock, fire and/or injuries may occur.
  • Page 11 WARNING! Risk of explosion if battery is replaced by an incorrect type. Do not touch the battery. Printer battery should not require replacement during the life of the printer. After installing additional memory or a hard disk drive, the cover door must be closed and secured to prevent risk of fire.

  • Page 12: Introduction

    NTRODUCTION Congratulations on buying an Oki color printer. Your new printer is designed with advanced features to give you clear, vibrant color prints and crisp black and white pages at high speed on a range of print media for the office.
  • Page 13 Additionally, the following features are available: > Hard disk drive enables spooled and verified printing NOTE This is an optional feature on the pro920WT model. > Additional paper trays for loading a further 530 sheets at a time to minimize operator intervention, or different paper stocks for letterhead stationery, alternative paper sizes or other print media: •...

  • Page 14: About This Guide

    BOUT THIS GUIDE NOTE Images used in this manual may include optional features that your printer does not have installed. This manual is your user’s guide (check the web site, my.okidata.com, for the most up-to-date version) for your printer and forms part of the overall user support listed below: >...

  • Page 15: Software Supplied

    > Online Help: online information accessible from the printer driver and utility software. OFTWARE SUPPLIED CDs: > Drivers and Utilities Contains drivers and application software for use by a general user. > Network and Administrator Utilities Contains software for use by system administrators. pro920WT User’s Guide>...

  • Page 16: Online Usage

    NLINE USAGE This guide is intended to be read on screen using an Adobe Acrobat Reader. Use the navigation and viewing tools provided in Acrobat. You can access specific information in two ways: > In the list of bookmarks down the left hand side of your screen, click on the topic of interest to jump to the required topic.
  • Page 17 [Pages from] and [to], (3), for the range of pages you specify by entering their page numbers. Click on [OK]. pro920WT User’s Guide> 17...

  • Page 18: Printer And Paper Overview

    RINTER AND PAPER OVERVIEW PENING AND CLOSING THE TOP COVER CAUTION! To gain access to the inside of the printer, ensure that the top cover is fully opened. To open the top cover, squeeze the top cover handle (1) to release the catch and raise the cover.
  • Page 19 To close the top cover, push gently (1) until the cover stops midway and then push harder (2) to close the cover completely. Ensure that the cover is securely closed. pro920WT User’s Guide> 19...

  • Page 20: Identifying Major Components

    DENTIFYING MAJOR COMPONENTS The major components of your printer are identified in the graphics below. Paper holding arm Top cover (face-down stacker) MP Tray (multi-purpose tray) Tray 1 side cover Paper size label Paper gauge Tray 1 (paper tray) Control panel Top cover handle pro920WT User’s Guide>...
  • Page 21 Face-down stacker Power (on/off) switch Face-up stacker pro920WT User’s Guide> 21...
  • Page 22 Interface unit Network interface connector Parallel interface connector USB interface connector Power connector Ventilation openings pro920WT User’s Guide> 22...
  • Page 23 Image drum cartridge and toner cartridge (White) Image drum cartridge and toner cartridge (Magenta) Image drum cartridge and toner cartridge (Yellow) Image drum cartridge and toner cartridge (Cyan) Toner cartridge Image drum cartridge Fuser unit (Specifically for pro920WT) LED heads pro920WT User’s Guide>...
  • Page 24 Belt unit (Specifically for pro920WT) Drum basket handle Drum basket Front cover pro920WT User’s Guide> 24...
  • Page 25 Waste toner box pro920WT User’s Guide> 25...

  • Page 26: Paper Recommendations

    APER RECOMMENDATIONS Your printer will handle a variety of print media, including a range of paper weights and sizes, transparencies and envelopes. This section provides some general advice on choice of media, and explains how to use each type. Specifications are quoted printing standard weight 20 – 24 lb (75 – 90 g/m²) paper designed for use in copiers and laser printers.

  • Page 27: Paper Input And Output Information

    APER INPUT AND OUTPUT INFORMATION The following table relates paper parameters to input trays (Tray 1 to Tray 3 (numbering from the top) and MP Tray) and to output areas (Face-down stacker and Face-up stacker). TYPE SIZE WEIGHT INPUT/ OUTPUT Plain paper A3, A3 Nobi, A3 Wide, 64 –...

  • Page 28: Mp Tray

    TRAY The multi-purpose tray is used for media sizes additional to those of the standard trays, heavier media weights and special media. The multi-purpose tray can handle the same sizes as the standard trays but in weights up to 300 g/m². For very heavy paper stock use the face-up paper stacker.

  • Page 29: Tray And Stacker Examples

    RAY AND STACKER EXAMPLES OADING RAYS Tray 1 is used in the following example. Pull out the tray. Press the paper rear stopper tab (1) and adjust the tab to the required paper size. Fan the paper to be loaded then tap the edges of the stack on a flat surface to make it flush.
  • Page 30 Load the paper (face down and top edge towards the right for letterhead paper), press the tab (2) on the paper guide and adjust the guides (3) for a snug fit to the paper. To avoid paper jams: • Do not leave space between the paper and the guides and rear stopper.

  • Page 31: Using The Mp Tray

    Gently push the tray back into the printer. MP T SING THE Squeeze the handle (1) and open the multi-purpose tray. pro920WT User’s Guide> 31...
  • Page 32 Fold out the paper support section and swivel out the extension supports (2). Adjust the paper guides (3) to the size of the paper being used. Fan the paper to be loaded then tap the edges of the stack on a flat surface to make it flush.

  • Page 33: Using The Stackers

    • Do not exceed the paper capacity of approximately 230 sheets or 100 transparencies. Maximum stacking depth is 1 in. SING THE STACKERS Face-down stacker When the face-up stacker (1) on the left side of the printer is closed (its normal position), paper is ejected to the face-down stacker on the top of the printer.
  • Page 34 Face-up stacker The face-up exit path is used for heavy paper (cardstock etc.), and transparencies. Open the stacker (1). Flip out the paper support (2). pro920WT User’s Guide> 34...
  • Page 35 Swivel out the paper support extension (3). pro920WT User’s Guide> 35...

  • Page 36: Control Panel

    ONTROL PANEL The control panel can be swivelled to 90° (maximum) upwards from its base position (1) as required for ease of use. UTTONS AND LIGHTS The parts of the control panel are identified and briefly explained below: Shutdown/Restart button Hold down for more than 2 seconds for a soft shutdown.

  • Page 37: Ready Light

    Ready light On: indicates ready to print Flashing: indicates processing print data Off: indicates unable to receive data (offline) Attention light Off: indicates normal operation Flashing: indicates error(s) present but printing can continue On: indicates error(s) present and printing cannot continue Display panel Displays status and setup information for the printer and user help information in your chosen language...

  • Page 38: Display Panel Messages

    ISPLAY ANEL MESSAGES There are four types of display panel message: > Status information > Menu (functions) information > Configuration information > Help information TATUS INFORMATION Status information is associated with three printer states: In the Information state, such as idling or printing, the printer is able to process print jobs.

  • Page 39: Configuration Information

    ONFIGURATION INFORMATION Configuration information displays printer configuration information such as internal firmware versions. Menu options at each level can be scrolled through by moving the highlight with the Up-arrow/Down-arrow buttons and a highlighted option at that level can be selected by pressing the Enter button.
  • Page 40 The steps involved in using the menus are typically as follows: Ensure that the display panel indicates that the printer is ready to print. Enter User menu mode by pressing either the Enter button or the Up-arrow or Down-arrow button and press the latter two repeatedly until the desired menu is highlighted in the displayed list.

  • Page 41: Getting Started

    ETTING STARTED This section provides information to help you get started with using your printer. RINTER LOCATION Check that you have sufficient space for access: > around your printer: 20cm 8in 60cm 60cm 24in 24in 100cm 40in pro920WT User’s Guide> 41...

  • Page 42: Turning Off/On

    > above your printer: 70cm 28in URNING URNING No hard disk drive installed If a hard disk drive is NOT installed, use the On/Off switch. pro920WT User’s Guide> 42...
  • Page 43 Hard disk drive installed If your printer has a hard disk drive installed, hold down the Shutdown/Restart button (1) on the control panel for more than 2 seconds to start the shutdown process. When the display panel shows that you can either turn off or restart the printer, use the On/Off switch to turn off the printer.

  • Page 44: Changing The Display Language

    URNING NOTE If the display panel shows that you can either turn off or restart the printer, press Shutdown/Restart to turn on the printer. If the printer is turned off (no power), use the On/Off switch to turn on the printer. HANGING THE DISPLAY LANGUAGE The default language used by your printer for display messages and for report printing is English.

  • Page 45: Checking Current Settings

    HECKING CURRENT SETTINGS Carry out the following steps to generate a Configuration report (Menu Map) to confirm that your printer is correctly configured. Ensure that there is Letter paper in Tray 1 (to be used in this operation). Ensure that the display panel indicates that the printer is ready to print.

  • Page 46: Interfaces And Connection

    NTERFACES AND CONNECTION Your printer is equipped with a selection of data interfaces: > Parallel – For direct connection to a PC. This port requires a bi-directional (IEEE 1284 compliant) parallel cable. > USB – This port requires a cable conforming to USB version 2.0 or above.

  • Page 47: Connecting The Parallel Interface

    ONNECTING THE PARALLEL INTERFACE Turn off the printer and the computer. Connect a parallel cable between the printer and computer. Turn on the printer and then the computer. ONNECTING THE INTERFACE Do not connect the USB cable at this time. You will be instructed when to connect the USB cable when you run the Drivers CD.

  • Page 48: Connecting The Network Interface

    ONNECTING THE NETWORK INTERFACE CAUTION! Do not connect a USB cable into the network interface connector as this may lead to malfunction. Turn off the printer and the computer. Install the Ferrite core to the Ethernet cable as shown. pro920WT User’s Guide> 48...

  • Page 49: Using The Drivers Cd

    Connect an Ethernet cable between the printer and an Ethernet hub. Turn on the printer and then the computer. If your printer is to be installed as a network printer, please refer to the relevant section in the Software Installation Guide and Configuration Guide for further details on how to configure the network connection before installing the printer drivers.

  • Page 50: How To Access The Driver Screens

    OW TO ACCESS THE DRIVER SCREENS Most of the features described are accessed via the printer driver screens. How you access them depends on your computer and its operating system. The driver windows are dialogue boxes offering a wide range of choices about how you want to print your documents.

  • Page 51: Printing Preferences In Windows Applications

    RINTING PREFERENCES IN INDOWS APPLICATIONS When you choose to print your document from a Windows application program a print dialogue box appears. This dialogue usually specifies the name of the printer on which you will print your document. Next to the printer name is a Properties button.

  • Page 52: Changing The Driver Defaults

    HANGING THE DRIVER DEFAULTS Windows XP/2000 Click Start > Settings > Printers and Faxes to open the Printers and Faxes window. In the Printers and Faxes window, right-click on the appropriate printer driver icon, and choose Printing Preferences from the context menu. Windows Vista Click Start >...

  • Page 53: Setting The Driver Device Options

    ETTING THE DRIVER DEVICE OPTIONS This section explains how to ensure that your printer driver can utilize all of the hardware features installed in your printer. Accessories such as hard disk, additional paper trays, etc., will only be usable if the printer driver on your computer knows they are there.

  • Page 54: Color Setting

    OLOR SETTING OLOR You can select Color Print or Gray Scale (White) Print for the color mode. OLOR RINT Select this when printing in color. Windows On the print dialog box, click the Color tab. Under Color Mode, select Color Print. This screen is normally not used.
  • Page 55 Mac OS X On the print dialog box, select the Printer Features panel. From the Feature Sets menu, select Color Option. From Color Mode, select Color Print. This screen is normally not used. Color Print Details 1-3 panel This screen is normally not used. Your printer performs color matching by using an ICC profile.

  • Page 56: Gray Scale (White) Print

    CALE HITE RINT Select this when printing documents using only white toner without using CMY toner. NOTE To use this setting, you need to create data as gray scale data in an application. Save data with the gray scale or monochrome mode.
  • Page 57 Mac OS X On the print dialog box, select the Printer Features panel. From the Feature Sets menu, select Color Option. From Color Mode, select Gray Scale (White) Print. pro920WT User’s Guide> 57...

  • Page 58: Print Mode

    RINT You can specify whether to use white toner for printing when Color Print is selected. HITE Selecting this prints documents using white toner. The object whose color is explicitly set to white is printed with white toner. White On is used when the background color of print media is not white.
  • Page 59 Mac OS X On the print dialog box, select the Printer Features panel. From the Feature Sets menu, select Color Option. From Print Mode, select your preferred setting. pro920WT User’s Guide> 59...

  • Page 60: Finishing Options

    INISHING OPTIONS Your printer offers a wide selection of document finishing options that help you to control the final form of your printed document. For detailed information on finishing options see: > “Collating” on page 61 > “Separating queued print jobs” on page 64 >...

  • Page 61: Collating

    OLLATING This feature allows multiple copies of a multipage document to be printed with the pages of each copy in sequence. Uncollated pages print like this Collated pages print like this Application collate—Some application programs have a collate feature in their print options. In this case the application performs the document collation and may send the job multiple times to the printer.

  • Page 62: Windows

    INDOWS In the Job Options tab, choose how many copies you want to print from the scrolling list. Click the Collate checkbox. pro920WT User’s Guide> 62...

  • Page 63: Mac Os X

    OS X Select Printer Features (1). From the Feature Sets menu (2), select Job Option. Select the Collate checkbox (3) to enable printer collate. NOTE The Collate option in the Copies & Pages dialogue is for application collate. See page pro920WT User’s Guide>...

  • Page 64: Separating Queued Print Jobs

    EPARATING QUEUED PRINT JOBS When you share a printer with other users it can be useful to print a special page between print jobs to help locate each user’s job in a paper stack at the printer. In Windows this page is called a “separator page”.

  • Page 65: Mac Os X Cover Page

    OS X COVER PAGE The cover page is accessed from your application’s print dialogue. Select Cover Page (1). Select the required options for the cover page (2). pro920WT User’s Guide> 65...

  • Page 66: Cover Print

    OVER PRINT Cover print is when the first page (cover) of a print job is fed from one paper tray, and the remaining pages of the print job are fed from another paper tray. This feature is not available in the Windows PostScript Drivers. Do not confuse Cover Print with “Cover Page”.

  • Page 67: Custom

    USTOM PAGE SIZE This feature enables printing on non-standard sized print media. The multipurpose tray is used for feeding non-standard media sizes. Print media width can be from approximately 76mm to 328mm, and its length can be from 90mm to 453mm. Actual limits vary slightly depending on which printer driver you use and your computer’s operating system.
  • Page 68 In the PostScript Custom Page Size Definition window, Choose your paper feed direction from the drop-down list. The available choices are: Short edge first The page is portrait (tall) format and you will feed the top of the page into the printer. Long edge first The page is landscape (wide) format and you will feed the top of the page into the printer.

  • Page 69: Mac Os X

    OS X In your application program, choose File > Page Setup. Select Manage Custom Sizes (1). Click the + button (2) to define a new paper size and enter a name for the paper size. Enter the Width and Height (3) of your paper. Specify paper margins (4) as required.

  • Page 70: Printing Multiple Pages On One Sheet (N-Up)

    RINTING MULTIPLE PAGES ON ONE SHEET This feature scales the page size of your document for printing and reproduces several pages per sheet. This is useful when you simply want to proof your page layout, or distribute your document in a more compact format. It saves paper, bulk, weight and cost.

  • Page 71: Mac Os X

    OS X Select Layout (1). From the Pages per Sheet menu (2), select the number of pages you want to fit onto a single sheet of paper. If required, change the direction (3) the document pages are laid out on each sheet of paper. If required, you can surround each page with a border (4).

  • Page 72: Scale To Page

    CALE TO PAGE Scale to Page allows you to print data formatted for one size page onto a different size page, without modifying the print data. This feature is not available with the Windows PS driver. OS X Select Paper Handling (1). Check the Scale to fit paper size checkbox (2).

  • Page 73: Transfer/Transparency Film Printing

    RANSFER TRANSPARENCY FILM PRINTING This feature enables printing on transfer or tranparency film. The multipurpose tray is used for feeding film media. INDOWS In the driver’s Paper/Quality tab, click Advanced, and select the required film size from the Paper Size drop-down list.

  • Page 74: Mac Os X

    OS X In the driver's window, select the Multi-Purpose Tray from the All Pages From drop-down list. Move to the Printer Features window, select the Transparency from the Media Type drop-down list in the Feature Sets: Insert Option. In the driver's Eject options window, select the Stacker(Face Up) from the Output Bin drop-down list.

  • Page 75: How To Print With Application Setting

    OW TO PRINT WITH APPLICATION SETTING To print image data without the white background, you need to configure the application setting. If printing image data without configuring the application setting, white is printed on the whole background of the image. The following pages explain how to configure the setting in the Adobe applications.

  • Page 76: Adobe Illustrator

    Click the arrow of Paths and perform the Save Path menu. Click OK to save Working Path as Path 1. Click the arrow of Paths and perform the Clipping Path menu. Click OK to select Path 1 as Clipping Path. Save the image data by Photoshop format (PSD).

  • Page 77: Consumables And Maintenance

    ONSUMABLES AND MAINTENANCE This section explains how to replace consumable and maintenance items when due. As a guide, the life expectancy of these items is: > Cyan, Magenta, Yellow Toner — 15,000 Letter pages at 5% coverage > White Toner — 8,000 Letter pages at 5% coverage >...

  • Page 78: Replacing Consumables/Maintenance Items

    You are advised to follow these instructions carefully. CAUTION! Only use genuine Oki Original consumables to ensure the best quality and performance from your hardware. Non-Oki Original products may damage your printer’s performance and invalidate your warranty.
  • Page 79 Squeeze the top cover handle (1) and open the top cover. WARNING! If the printer has been powered on, the fuser may be hot. This area is clearly labelled. Do not touch. NOTE Open the top cover fully while replacement. Otherwise the printer may be damaged.
  • Page 80 Check the color of the toner cartridge to be replaced, and turn the blue lock lever (2) in the direction of the arrow until it stops. Lift the toner cartridge carefully and remove it from the printer. WARNING! Do not throw toner cartridges into a fire as you may receive burns from a dust explosion.
  • Page 81 Put the removed toner cartridge into a bag and seal it to prevent the toner from scattering. Check the color of the new toner cartridge, and take out it from the package. NOTE Do not turn the blue lever as the toner may spill out. Gently shake the new toner cartridge from end to end several times to loosen and distribute the toner evenly inside the cartridge.
  • Page 82 Holding the toner cartridge with the tape face down, match the hole (4) of the toner cartridge on the protrusion (5) of the image drum and carefully lower it on the image drum. Pressing gently down on the toner cartridge to ensure that it is firmly seated, lock it by turning the blue lock lever (6) to the direction of the arrow until it stops.
  • Page 83 Open the LED head guards (7) and gently wipe each of the four heads (8) with an LED lens cleaner or soft cloth. Move the cleaner as shown, using a clean section of the cleaner with each pass. Be careful not to damage the guards. Close the top cover.

  • Page 84: Image Drum Replacement

    MAGE DRUM REPLACEMENT CAUTION! Static sensitive devices, handle with care. The printer contains four image drums: cyan, magenta, yellow and white. Replace the image drum when a message that replacement is required is displayed. Replace both the image drum and toner cartridge when a replacement message for the toner cartridge of same color is displayed at the same time.
  • Page 85 NOTE Open the top cover fully while replacement. Otherwise the printer may be damaged. Check the color of the image drum cartridge to be replaced, and lift it, complete with its toner cartridge, up and out of the printer. NOTE - Avoid the cartridge bumping to the LED head.
  • Page 86 Take out the new image drum cartridge from the package. CAUTION! The green image drum surface at the base of the cartridge is very delicate and light sensitive. Do not touch it and do not expose it to normal room light for more than 5 minutes.
  • Page 87 Pinch the both ends of the protective sheet with the thumb and index finger while holding down the image drum cartridge with other fingers, and pull out the protective sheet to the direction of the arrow. Remove the stoppers (2) (orange, eight pieces), toner cover (3) (orange), and silica gel.
  • Page 88 Gently shake the new toner cartridge from end to end several times to loosen and distribute the toner evenly inside the cartridge. Place the toner cartridge on a flat surface, and peel off the adhesive tape (4). pro920WT User’s Guide> 88...
  • Page 89 Holding the toner cartridge with the tape face down, match the hole (5) of the toner cartridge on the protrusion (6) of the image drum and carefully lower it on the image drum. Pressing gently down the toner cartridge to ensure that it is firmly seated, lock it by turning the blue lock lever (7) to the direction of the arrow until it stops.
  • Page 90 Open the LED head guards (8) and gently wipe each of the four heads (9) with an LED lens cleaner or soft cloth. Move the cleaner as shown, using a clean section of the cleaner with each pass. Be careful not to damage the guards. Close the top cover.

  • Page 91: When Replacing The Image Drum Cartridge Only

    HEN REPLACING THE IMAGE DRUM CARTRIDGE ONLY NOTE The new image drum cartridge is not filled with toner, and it gets filled with toner from the set toner cartridge. If the set toner cartridge is near end of its life, the message indicating the toner is getting low may be displayed soon after replacement.
  • Page 92 Check the color of the image drum cartridge to be replaced, and lift it, complete with its toner cartridge, up and out of the printer. NOTE - Avoid the cartridge bumping to the LED head. - Do not turn the blue lock lever of the toner cartridge when removing the image drum cartrdige.
  • Page 93 Lift up the toner cartridge carefully, and place it on the flat surface. WARNING! Do not throw image drum cartridges into a fire as you may receive burns from a dust explosion. Put the removed image drum cartridge into a bag and seal it to prevent the toner from scattering.
  • Page 94 Take out the new image drum cartridge from the package. CAUTION! The green image drum surface at the base of the cartridge is very delicate and light sensitive. Do not touch it and do not expose it to normal room light for more than 5 minutes.
  • Page 95 Pinch the both ends of the protective sheet with the thumb and index finger while holding down the image drum cartridge with other fingers, and pull out the protective sheet to the direction of the arrow. Remove the stoppers (3) (orange, eight pieces), toner cover (4) (orange), and silica gel.
  • Page 96 Match the hole (5) of the toner cartridge removed in step 4 on the protrusion (6) of the image drum and carefully lower it on the image drum. Pressing gently down the toner cartridge to ensure that it is firmly seated, lock it by turning the blue lock lever (7) to the direction of the arrow until it stops.
  • Page 97 Open the LED head guards (8) and gently wipe each of the four heads (9) with an LED lens cleaner or soft cloth. Move the cleaner as shown, using a clean section of the cleaner with each pass. Be careful not to damage the guards. Close the top cover.

  • Page 98: Transfer Belt Replacement

    RANSFER BELT REPLACEMENT The belt unit is located under the four image drums. This unit requires replacement approximately every 50,000 pages. Switch off the printer. Allow the fuser to cool for about 10 minutes before opening the cover. Squeeze the top cover handle (1) and open the top cover. WARNING! If the printer has been powered on, the fuser may be hot.
  • Page 99 NOTE Open the top cover fully while replacement. Otherwise the printer may be damaged. Take out four image drums, and put them on a flat surface. NOTE - Do not lift the drum basket (2). - Do not pull the blue lock lever of the toner cartridge when removing the image drum cartridge.
  • Page 100 Pull the blue lock lever (3) (two sites) of the belt unit to the direction of the arrow. NOTE Do not lift the drum basket (4). pro920WT User’s Guide> 100...
  • Page 101 Lift up the handle of the belt unit on the right, and then, hold the other handle on the left to take it out slowly with both hands. NOTE Avoid the belt unit bumping to the LED head. Put the removed belt unit into a bag and seal it. Take out the new belt unit from the package.
  • Page 102 Hold the handle of the belt unit (blue) with both hands. Slowly put the unit into the printer's body, adjust the spindle (5) of the unit to the guide (6) of the printer's body (the front and the back). pro920WT User’s Guide> 102...
  • Page 103 Push down the lock lever (7) (two sites) to the direction of the arrow, and fix the belt. pro920WT User’s Guide> 103...
  • Page 104 Put back the four image drums to the original position. Close the top cover. pro920WT User’s Guide> 104...

  • Page 105: Fuser Cover Sheet Replacement

    USER COVER SHEET REPLACEMENT WARNING! Be careful not to touch the fuser unit which may be hot after printing. If the fuser unit is hot, wait until it cools before attempting to remove and replace a fuser cover sheet. The printed image may be stained when the toner sticks to the fuser unit and forms an icicle-like shape.
  • Page 106 Pull the lock lever (3) in the direction of the arrow to release the fuser unit. Holding the fuser unit (4) by the handle, lift it out of the printer and place it on a flat surface. Remove the fuser cover sheet to which toner sticks from the fuser unit.
  • Page 107 Remove the liner of the double-sided tape on the new fuser cover sheet, and attach the sheet to the fuser unit firmly. Carefully replace the fuser unit into the printer and turn the lock lever (5) in the direction of the arrow to lock the fuser unit.

  • Page 108: Fuser Replacement

    Close the top cover. USER REPLACEMENT The fuser is located inside the printer just behind the four image drums. This unit requires replacement approximately every 50,000 pages. WARNING! If the printer has recently been powered on, some fuser components will be very hot. Handle the fuser with extreme care, holding it only by its handle, which will only be mildly warm to the touch.
  • Page 109 Switch off the printer. Squeeze the top cover handle (1) and open the top cover. NOTE Open the top cover fully while replacement. Otherwise the printer may be damaged. pro920WT User’s Guide> 109...
  • Page 110 Pull the lock lever (2) in the direction of the arrow to release the fuser unit. Holding the fuser by its handle (3), lift the fuser straight up and out of the printer. NOTE Avoid the fuser unit bumping to the LED head. pro920WT User’s Guide>...
  • Page 111 Leave the fuser unit until it cools, and then put it into a bag and seal it. Take out the new fuser unit from the package, and place it on a flat surface. Pull the lock lever of the fuser unit (4) to the direction of the arrow.
  • Page 112 Turn the lock lever (6) of the fuser unit to the direction of the arrow and lock the fuser unit. Close the top cover. pro920WT User’s Guide> 112...

  • Page 113: Waste Toner Box Replacement

    ASTE TONER BOX REPLACEMENT Lift the control panel (1) to a near horizontal position. Holding the both sides of the front cover (2), pull it open. pro920WT User’s Guide> 113...
  • Page 114 While pushing the blue lock (3) of the waste toner box, pull Remove the waste toner box (4) from the printer. pro920WT User’s Guide> 114...
  • Page 115 Take off the cap (5) on the right side of the removed waste toner box, and cover the collection hole on the rear side with WARNING! Do not throw waste toner box into a fire as you may receive burns from a dust explosion. Put the removed waste toner box into a bag and seal it to prevent the toner from scattering.

  • Page 116: Cleaning The Led Heads

    Close the front cover. LEANING THE HEADS You are advised to clean the LED heads: > any time you replace a toner cartridge (a LED lens cleaner is enclosed with each replacement toner cartridge) > if printing is showing signs of faded images, white stripes or blurred letters You can use a LED lens cleaner or dry, soft cloth for cleaning the LED heads.
  • Page 117 With an LED lens cleaner or soft cloth, gently wipe each of the four heads (1). Move the cleaner as shown, using a clean section of the cleaner with each pass. Be careful not to damage the guards (2). Close the top cover. pro920WT User’s Guide>...

  • Page 118: Cleaning The Paper Feed Rollers Of The Mp Tray

    LEANING THE PAPER FEED ROLLERS OF THE TRAY Clean the paper feed rollers if paper jams frequently occur. Squeeze the handle (1) and open the multi-purpose tray. Unfold the paper support section (2) and slide the paper guides (3) slightly toward the center. pro920WT User’s Guide>...
  • Page 119 On the right side of the multi-purpose tray, move the lever (4) located on the connecting part between the printer and multi-purpose tray to the position shown. Lift the multi-purpose tray slightly with the right hand, and push the lever inward and release it with the left hand. pro920WT User’s Guide>...
  • Page 120 On the left side of the multi-purpose tray, move the lever (5) located on the connecting part between the printer and multi-purpose tray to the position shown. Lift the multi-purpose tray slightly with the left hand, and push the lever inward and release it with the right hand. Move the released part to the printer side.
  • Page 121 Insert a finger into the hole under the rollers, and open the cover to the direction of the arrow. Wipe the 3 paper feed rollers with a soft cloth lightly moistened with water. Close the cover. pro920WT User’s Guide> 121...
  • Page 122 Holding the connecting parts between the printer and multi- purpose tray with both hands, lower the cover. Lift the right side of the multi-purpose tray slightly, and fit the protrusion of the lever (6) as shown. Move the lever to the position shown. pro920WT User’s Guide>...
  • Page 123 Lift the left side of the multi-purpose tray slightly, and fit the protrusion of the lever (7) as shown. Move the lever to the position shown. pro920WT User’s Guide> 123...
  • Page 124 Slide the paper guides to their outermost positions, and fold the paper support section. Close the multi-purpose tray. pro920WT User’s Guide> 124...

  • Page 125: Cleaning The Paper Feed Rollers Of Tray 1

    LEANING THE PAPER FEED ROLLERS OF Clean the paper feed rollers if paper jams frequently occur. Remove items like a wrist watch or bracelet and follow the correct steps to turn the printer off depending on whether a hard disk drive is installed. Open Tray 1 side cover and pull out the paper guide plate (1).
  • Page 126 Remove Tray 1 completely from the printer. Gaining access through the gap left by Tray 1, wipe the 3 paper feed rollers (2) with a soft cloth lightly moistened with water. Replace Tray 1. pro920WT User’s Guide> 126...
  • Page 127 Return the paper guide plate to its original position and close Tray 1 side cover. Turn on the printer. pro920WT User’s Guide> 127...

  • Page 128: Cleaning The Printer Casing

    LEANING THE PRINTER CASING Follow the correct steps to turn the printer off depending on whether a hard disk drive is installed. Wipe the printer surface with a soft cloth moistened sparingly with water or neutral detergent. Use a soft dry cloth to dry the printer surface. pro920WT User’s Guide>...
  • Page 129 Turn on the printer. pro920WT User’s Guide> 129...

  • Page 130: Optional Accessories

    PTIONAL ACCESSORIES This section describes optional accessory equipment for your printer. The following accessories are available: > additional RAM memory > hard disk drive (required for verified and spooled printing, when collation errors appear, adding extra fonts) > second, third paper tray (to increase paper input capacity) NOTE Tray configurations are: Tray 1 only, Tray 1 + 2nd Tray, Tray 1 + 2nd Tray + 3rd Tray...

  • Page 131: Installing Accessories

    NSTALLING ACCESSORIES Each accessory comes complete with its own documentation which gives full instructions on installation. You are advised to follow these instructions carefully. After installation, print out a Menu Map (Configuration document) to check that the installation has been successful. pro920WT User’s Guide>...

  • Page 132: Troubleshooting

    ROUBLESHOOTING ENERAL If the printer display panel does not display anything or is still in stand-by mode 10 minutes after switching on, follow the printer shutdown sequence to switch it off. Check all cable connections before restarting the printer. If the problem persists, contact your dealer.
  • Page 133 Squeeze the catch (1) on Tray 1 side cover and open the cover. Holding it by the tab (2), turn the paper guide outward. Carefully remove the jammed paper. pro920WT User’s Guide> 133...

  • Page 134: Open Cover, Paper Jam, Side Cover

    Put the paper guide back into position and close Tray 1 side cover. PEN COVER PAPER JAM SIDE COVER If the MP Tray is open, close it so that the side cover (1) is visible. pro920WT User’s Guide> 134...
  • Page 135 Pull the release lever (2) and pull open the side cover. Carefully remove the jammed paper. pro920WT User’s Guide> 135...

  • Page 136: Open Cover, Paper Jam, Top Cover

    Close the side cover. PEN COVER PAPER JAM TOP COVER Squeeze the top cover handle (1) and open the top cover. WARNING! Be careful not to touch the fuser unit which is hot after printing. pro920WT User’s Guide> 136...
  • Page 137 Squeeze the basket handle (2) and raise the drum basket. Carefully remove any paper on the belt. If paper is jammed in the fuser unit, push the lock lever (3) in the direction shown to release the unit. WARNING! Be careful not to touch the fuser unit which may be hot after printing.
  • Page 138 Holding the fuser unit (4) by the handle, lift it out of the printer and place it on a flat surface. Pull up the jam release levers (5) and remove the jammed paper. pro920WT User’s Guide> 138...
  • Page 139 Carefully replace the fuser unit into the printer and turn the lock lever (6) in the direction shown to lock the fuser unit. If paper is jammed near the paper exit, open the face-up stacker (7). pro920WT User’s Guide> 139...
  • Page 140 Open the side cover (paper exit) (8) and remove the jammed paper. Close the side cover (paper exit) and then the face-up stacker. pro920WT User’s Guide> 140...
  • Page 141 Return the image drum basket (9) into position and check it is locked. Close the top cover and ensure it is latched. pro920WT User’s Guide> 141...

  • Page 142: Avoiding Paper Jams

    VOIDING PAPER JAMS The following table summarizes possible causes of paper jams and suggests ways of avoiding them. POSSIBLE CAUSE SUGGESTED REMEDY The printer is not level. Place the printer on a steady, level surface. Your print media is too light or Use appropriate media.

  • Page 143: Dealing With Unsatisfactory Printing

    EALING WITH UNSATISFACTORY PRINTING SYMPTOMS POSSIBLE CAUSES STEPS TO TAKE Vertical white lines The LED head is dirty. Wipe the LED head with a can be seen on the LED lens cleaner or with a printed page. soft cloth. The toner is low. Replace the toner cartridge.

  • Page 144: Possible Causes

    SYMPTOMS POSSIBLE CAUSES STEPS TO TAKE Vertical lines The image drum Replace the image drum appear. cartridge is damaged. cartridge. The toner is low. Replace the toner cartridge. The toner is sticking to Replace the fuser cover the fuser unit. sheet.
  • Page 145 SYMPTOMS POSSIBLE CAUSES STEPS TO TAKE Toner comes off The thickness and type Set the correct value of when it is rubbed. of the paper are [Media Type] and [Media incorrectly set. Weight] in the menu setup or set one value thicker for [Media Weight].

  • Page 146: Specifications

    PECIFICATIONS ITEM SPECIFICATION Dimensions 23.6x25x18.5in (WxDxH) 599x625x471mm (WxDxH) Weight Without options, approx. 167.5 lb (76 kg) Print speeds 31 ppm color (20 – 28 lb paper) 10 ppm color (Transparency film) Resolution 1200 x 600 dpi Emulations Adobe PostScript 3™ First Print Time 10.5 sec (Color) Memory...
  • Page 147 ITEM SPECIFICATION Power consumption Operating: 1,500 W maximum, 780W typical Standby: 600 W maximum, 200 W typical Power save: 33 W Operating environment Operating: 50 – 90°F/20 – 80%RH Off: 32 – 110°F/10 – 90%RH Noise level Operating: 54dBA maximum Standby: 42dBA maximum Power save: 28dBA maximum after 30 mins background level...

  • Page 148: Appendix A - Display Panel Messages

    A – D PPENDIX ISPLAY ANEL ESSAGES The display panel messages are intended to be self-explanatory. Representative messages are given as examples below. MESSAGE COMMENT Ready to Print Your printer is online and ready to print. Printing tttttt Your printer is printing and paper is currently being fed from tttttt, where tttttt identifies a tray.
  • Page 149 MESSAGE COMMENT Check Image Drum Check that the image drum of color cccccc is cccccc correctly installed. Please see HELP for You can access help details by pressing the HELP details button. pro920WT User’s Guide> 149...

  • Page 150: Appendixb - Menu System

    B – M PPENDIX ENU SYSTEM The top-level Functions menus are: > Configuration > Print Information > Menus > Admin Setup > Calibration The two other special top-level menus are: > Boot Menu The following tables summarise the Configuration, Print Information and Menus menu trees and provide some usage examples.

  • Page 151: Configuration

    ONFIGURATION RINT OUNT ITEM VALUE DESCRIPTION Traym nnnnnn Displays total printed pages from Traym, where m is in range 1 to MP Tray nnnnnn Displays total printed pages from MP tray. UPPLIES ITEM VALUE DESCRIPTION xxxx Drum Remaining nnn% Displays the remaining life span of the xxxx drum as a percentage where xxxx can be...

  • Page 152: Network

    ETWORK ITEM VALUE DESCRIPTION Printer Name xxxxxxxxxxxxxxx Displays printer name (DNS or PnP) in xxxxxxxxxxxxxxx wired network. Short Printer xxxxxxxxxxxxxxx Displays printer name (NetBEUI) in Name wired network. IP Address xxx.xxx.xxx.xxx Displays IP address. Subnet Mask xxx.xxx.xxx.xxx Displays subnet mask. Gateway Address xxx.xxx.xxx.xxx Displays gateway address.

  • Page 153: System

    YSTEM ITEM VALUE DESCRIPTION Serial Number xxxxxxxxxxxxxxx Displays serial no. of the printer. Asset Number xxxxxxx Displays Asset Number. Asset Number is 8 alphanumeric characters that can be assigned by a user. Same as Asset Number of Menu Map. CU Version xx.xx Displays version no.

  • Page 154: Print Information

    RINT NFORMATION ITEM ITEM DESCRIPTION Configuration Execute Prints printer configuration details. Network Execute Prints summary information about the wired network. Demo Page DEMO1 Execute Prints a demo page. File List Execute Prints a list of jobs stored on the Hard Disk (if installed). PS Font List Execute Prints PostScript font list...

  • Page 155: Print Information Example - Demonstration Page.155

    – RINT NFORMATION EXAMPLE DEMONSTRATION PAGE To print a printer demo page to demonstrate how your printer prints: Ensure that the display panel indicates that the printer is ready to print. Enter menu mode by pressing either the Up-arrow or Down-arrow button and press them repeatedly until the Print Information menu is highlighted.

  • Page 156: Menus

    ENUS ONFIGURATION ITEM VALUE DESCRIPTION Paper Feed Tray1 Specifies a feed tray. Tray2 Indicated only when Tray3 Tray2–3 implemented. MP Tray Auto Tray Sets the automatic tray Switch switch function. Tray Sequence Down Specifies selection order priority for Paper Feed automatic tray selection/automatic tray switch.
  • Page 157 ITEM VALUE DESCRIPTION Traym Config, Paper Size Cassette Size Sets paper in Traym. where m is in Custom range 1 to 3 X Dimension 3.9 – 8.3 (A) – Sets Custom paper (similar 8.5 (L) – 12.9 width for Traym. Sets arrangement inch for the direction...
  • Page 158 ITEM VALUE DESCRIPTION MP Tray Config Paper Size A3 Nobi Sets paper size for MP A3 Wide Tray. A4 Sht Edge A4 Long Edge B5 Short Edge B5 Long Edge Legal 14 Legal 13.5 Tabloid Extra Tabloid Letter Short Edge Letter Long Edge (L) Executive...
  • Page 159 ITEM VALUE DESCRIPTION MP Tray Config Media Type Plain Sets the media type for Letterhead MP Tray. Transparency Labels Bond Recycled Card stock Rough Glossy Envelope USERTYPE1 USERTYPE2 Media Weight Auto Sets the media weight Light for MP Tray. Medium Light Medium Medium Heavy Heavy...

  • Page 160: System Adjust

    YSTEM DJUST ITEM VALUE DESCRIPTION Power Save 1 minute Sets the period after Time 3 minutes which power save 5 minutes mode starts. 15 minutes 30 minutes 60 minutes 240 minutes Clearable ONLINE When Online is Warning selected, you must manually clear the warning by pressing the Online button.
  • Page 161 ITEM VALUE DESCRIPTION Low Toner Continue Sets the printing Stop operation when insufficient toner is detected. Continue: the printer can continue printing while remaining online. Stop: the printer stops printing and goes offline. Jam Recovery On: continues printing the job, including any jammed pages, once the jam has been cleared.
  • Page 162 ITEM VALUE DESCRIPTION Paper Color Used for fine color Setting adjustment for a significantly white horizontal dotted line, a significantly faded image or other such a problem that occurs in results printed on plain paper. Decrement setting when a white horizontal dotted line or a snowy image occurs in high-...

  • Page 163: Menus Example 1 - Tray 1 Transparencies

    ITEM VALUE DESCRIPTION BG Setting Corrects print result variations caused by differences in temperature and humidity environment, or print density or frequency. This setting must be changed when a dark background occurs in printed result. Drum Cleaning Set to produce idling of a drum before printing in order to reduce horizontal...

  • Page 164: Menus Example 2 - Mp Tray Paper Size

    Press the Enter button to select this Item. Press the Up-arrow or Down-arrow buttons repeatedly to move through the range of media types until Transparency is highlighted. Press the Enter button to select this value. Check that an asterisk (*) appears beside Transparency. Press the Online button to exit menu mode and return to the ready to print status.

Table of Contents