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Chapter 5 Trouble Shooting
Issue:
What can I do if my wireless connection drops randomly or seems slow?
Answer:
There are many environmental factors that may affect this behavior. First, ensure the issue is not
range related by locating the wireless router and the client in closer proximity and check whether
the connection drops continue.
In some cases, interference from other wireless networks or sources such as 2.4 GHz wireless phones
may impact performance. To work around this scenario, change the wireless channel used by your
wireless router.
Log in to the wireless router with your browser. Click on "Wireless Configuration". If an "Auto-
Channel" option is available, attempt to use this option to remedy the problem. If "Auto-Channel" is
unavailable, manually select an alternate channel.
Issue:
Though I am able to successfully make a connection with my wireless router, I am unable to access
the Internet with my web browser.
Answer:
First, power off the cable or DSL modem, the wireless router, and then your computer. Pressing
the power button or simply unplugging the devices can power off the modem and wireless router
devices. Then after verifying that the modem is connected to the wireless router with a cable to the
WAN port, power on the modem and wait two minutes. Turn on the wireless router and then the
computer. Verify whether an Internet connection is available.
If, after these steps, an Internet connection is still unavailable, power off the cable or DSL modem
and computer again and directly connect your computer to the cable or DSL modem with a cable
between the computer and the port on the modem. Power on the modem and wait two minutes.
Power on the computer and again check for an Internet connection.
If an Internet connection IS NOT available with a direct connection to the computer, please call the
Internet Service Provider who installed the modem.
If an Internet connection IS available with a direct connection to the computer, please call our
customer support line.
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