Nokia E63 User Manual page 138

Troubleshooting
Q: How do I switch WLAN off on my Nokia device?
A: The WLAN on your Nokia device switches off when you are
not trying to connect, not connected to another access point,
or not scanning for available networks. To further reduce
battery consumption, you can specify that your Nokia device
does not scan, or scans less often, for available networks in
the background. WLAN switches off in between background
scans.
To stop the background scans, select
Settings Connection
>
availability > Never. You can still manually scan for
available WLAN networks and connect to WLAN networks as
usual.
To increase the background scan interval, select
availability > Yes, and define the interval in
networks.
Q: Why can't I browse the web even though the
WLAN connection is working and the IP settings
are correct?
A: Check that you have defined the HTTP/ HTTPS proxy
settings correctly in the advanced settings of your WLAN
access point.
Q: How do I check the signal quality of my WLAN
connection?
Select Menu Connectivity
>
connections Options
>
weak or moderate, you may encounter connection problems.
Try again closer to the access point.
138
Menu Tools
>
Wireless LAN Show WLAN
> >
Show WLAN
Scan for
Conn. mgr. Active data
> >
> Details. If the signal quality is
Q: Why do I have problems with the security
mode?
A: Check that you have configured the security mode
correctly, and that it is the same that the network uses. To
check the security mode the network uses, select
Connectivity
Options > Details.
Check also the following: you have the correct WPA mode
(preshared key or EAP), you have disabled all EAP types that
>
are not needed, and all the EAP type settings are correct
(passwords, user names, certificates).
Q: Why can't I select a contact for my message?
A: The contact card does not have a phone number, an
address, or an e-mail address. Select
Contacts, and edit the contact card.
Q: The note Retrieving message is shown briefly.
What is happening?
A: The device is trying to retrieve a multimedia message from
the multimedia messaging center. This note is shown if you
have selected Menu
Options Settings
>
Multimedia retrieval
settings for multimedia messaging are defined correctly and
that there are no mistakes in phone numbers or addresses.
See "Multimedia message settings," p. 62.
Conn. mgr. Active data connections
> >
Menu
Communic.
> >
Multimedia message
>
Always automatic. Check that the
>
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Menu
>
>
Communic.
> >
Messaging
>
>