Troubleshooting - HP SB360 - 12 MP, 3IN LCD User Manual

Troubleshooting

Problem
Power does not turn on.
The camera does not
take pictures.
Image is not recorded
when the shutter button
is pressed.
The flash does not fire.
Image is blurry or out of
focus.
Image is not displayed
on the LCD monitor.
Recorded images are
not saved in memory.
Cannot transfer images
to a computer after
connecting the USB
cable.
Card error
The lens got stuck up.
Cause
Battery is inserted in the wrong
direction.
Batteries are dead.
The battery compartment door
is open.
The flash is charging.
Memory is full.
Memory card is not formatted
correctly.
The Flash is charge.
Memory is full.
Flash is set to OFF.
The camera was moving when
the image was captured.
The subject was beyond the
range within which the camera
can focus.
A memory card with non-DCIF
images (recorded with other
camera) is loaded.
The camera was turned off /
powered down before the
image was stored in memory.
USB driver is not installed.
The memory card format may
not be correct.
The type of the battery used
may be incorrect or the battery
power level is too low.
55
Solution
Reload battery in the correct
direction.
Replace or recharge batteries.
Make sure the battery compartment
door is securely closed.
Wait for the flash to charge.
Insert a new memory card.
The card may be defective, use a
new card.
Wait for the flash to charge.
Insert a new memory card.
Set the flash to any mode except off.
Hold the camera steady when
shooting picture.
Turn the Macro mode on it the
subject is within 15 cm or 40 cm.
Do not use Macro mode when
shooting distant subjects.
This camera cannot display
non-DCIF images.
If the battery low indicator appears
on the LCD monitor, replace the
battery immediately.
Install the USB driver before you
connect the camera to a computer /
turn the camera on.
Re-format the memory card to the
FAT format using a card reader in
Windows.
Do not force the lens to go back.
Change the battery or charge the
battery before using the camera.