Troubleshooting - VTech MobiGo Touch Learning System User Manual

Troubleshooting

Troubleshooting
Before seeking assistance, check the following information.
Problem
LCD display works but
there's no sound
LCD display turns ON
and OFF immediately
No picture (or incorrect
picture) on LCD, and
pressing the OFF button
has no effect.
No LCD display after
pressing ON button
There's a cartridge
inserted, but the
message "Please insert
a cartridge" displays on
screen.
Nothing happens
when the MobiGo™
is connected to the
computer
If your MobiGo™ does not respond to an inserted cartridge, please carefully try the
following:
• Remove all batteries and unplug all wiring.
• Use a cotton swab dipped in rubbing alcohol or an alcohol-based window cleaner
to gently clean the contact area of the cartridge slot.
• Softly clean the contact area of the cartridge.
• If necessary, dry all the clean contact areas with a soft, lint-free cloth.
• Please make sure that all parts are completely dry before restoring
electricity.
Possible Reason
Volume is turned
down
The headphones are
connected
Battery power is low
Cartridge not inserted
firmly enough
Program needs to
be reset
Battery power is low
Incomplete battery
installation
No AC adaptor power Securely connect AC adaptor or car adaptor to
Poor game cartridge
connection
USB is not properly
connected
USB is connected to
the computer through
a USB hub
Solution
Adjust the volume control.
Unplug headphones from the headphone jack.
Replace batteries.
Make sure the cartridge is firmly inserted.
Press and hold the ON button for about 3
seconds until the system restarts.
Disconnect all power supplies (batteries and
adaptor), then reconnect all power supplies.
Unplug the cartridge and check if there's any dirt
on it. Clean it. Then reinsert the cartridge.
Replace batteries.
Make sure batteries are installed in both battery
compartments.
both the MobiGo™ and the power outlet.
Unplug the cartridge and check if there's any dirt
on it. Clean it. Then reinsert the cartridge.
Make sure that the USB cable is securely
connected to both the MobiGo™ and the
computer.
Directly connect the MobiGo™ to the computer.