Troubleshooting Tips - NETGEAR XAV5004 - POWERLINE AV 500 ADAPTER User Manual

Verify that the wall socket is live. To do this, disconnect the Powerline adapter and plug in
another electrical product, such as a lamp or a hair dryer.
If the Power LED still does not come on, and you have confirmed the power outlet is live, you
have a hardware problem and should contact technical support.
Powerline LED Not On
If the power light is on but the Powerline light is not, check the following:
• Make sure that power is being provided to more than one Powerline device. Another
Powerline device must be installed for successful communication across the Powerline.
• Verify that the network password is the same on all devices in the Powerline network.
Ethernet LED is Off
• Make sure that the Ethernet cable is plugged in properly at both ends.
• Be sure that you are using the correct cable on the router that the first Powerline adapter
is connected to. When connecting the router's Internet port to a cable or DSL modem,
use the cable that was supplied with the cable or DSL modem. This cable could be a
standard straight-through Ethernet cable or an Ethernet crossover cable.
• On the attached Ethernet device or network adapter card, check that the Link LED is on.

Troubleshooting Tips

The following table lists problems and recommendations.
Table 1.
Problem
Power LED is off.
Powerline LED is off.
22 | Chapter 3. Troubleshooting
Recommendation
Make sure that power is supplied to the electrical outlet, and the Powerline
device is not plugged into an extension cord, power strip, or surge protector.
The devices cannot find each other. Make sure that the Powerline devices are
plugged into outlets with power, and that they use the same network encryption
key.
• If you did not change the network encryption key, move the Powerline device
to a closer location.
• If the problem occurred after you changed the network encryption key using
the XAV5004 Powerline Utility, press the Factory Reset button to return the
Powerline adapters to their default settings. If this fixes the problem, see
Encryption Keys on page 15.
XAV5004 Powerline AV 500 Adapter User Manual
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