Calling The Customer Support Center - Lenovo 06472AU User Manual

You can find support information for your Lenovo computer at http://
www.lenovo.com/support. Research this Web site to learn how to solve problems,
find new ways to use your computer, and learn about options that can make working
with your Lenovo computer even easier.

Calling the Customer Support Center

If you have tried to correct the problem yourself and still need help, during the
warranty period, you can get help and information by telephone through the
Customer Support Center. The following services are available during the warranty
period:
v Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is necessary
to fix the problem.
v Lenovo hardware repair - If the problem is determined to be caused by Lenovo
hardware under warranty, trained service personnel are available to provide the
applicable level of service.
v Engineering change management - Occasionally, there might be changes that are
required after a product has been sold. Lenovo or your reseller, if authorized by
Lenovo, will make selected Engineering Changes (ECs) available that apply to your
hardware.
The following items are not covered:
v Replacement or use of parts not manufactured for or by Lenovo or nonwarranted
parts
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