Getting Technical Help - Brocade Communications Systems A7533A - Brocade 4Gb SAN Switch Base Administrator's Manual

Getting technical help

Contact your switch support supplier for hardware, firmware, and software support, including product
repairs and part ordering. To expedite your call, have the following information available:
1.
2.
Access Gateway Administrator's Guide
Publication Number: 53-1000430-01
General Information
•
Technical Support contract number, if applicable
•
Switch model
•
Switch operating system version
•
Error numbers and messages received
•
supportSave command output
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Detailed description of the problem and specific questions
•
Description of any troubleshooting steps already performed and results
•
Serial console and telnet session logs
•
syslog message logs
Switch Serial Number
The switch serial number and corresponding bar code are provided on the serial number label, as
illustrated below.
:
*FT00X0054E9*
FT00X0054E9
The serial number label is located as follows:
•
SilkWorm 3014—On the top of the chassis, under the insertion arm
•
SilkWorm 3016 and 4012—On the bottom of the switch module
•
SilkWorm 4018—On the top of the blade
•
SilkWorm 200E, 3200, 3250 and 3850—On the bottom of the chassis
•
SilkWorm 3800 and 3900—Nonport side of the chassis
•
Brocade 5000, SilkWorm 4100, 4900, and 7500—On the switch ID pull-out tab located inside
the chassis on the port side on the left
•
SilkWorm 4016—Top of the switch module
•
SilkWorm 4024—Bottom of the switch module
•
SilkWorm 12000, 24000, and 48000—Inside the chassis next to the power supply bays
•
SilkWorm Multiprotocol Router Model AP7420—On the bottom of the chassis and on the back
of the chassis.
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