Troubleshooting; Installing, Partitioning, And Formatting The Drive; Frequently Asked Questions - Western Digital WDBABT0010HBK - My Book AV DVR Expander User Manual

Troubleshooting

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This chapter includes the following topics:

Installing, Partitioning, and Formatting the Drive

Frequently Asked Questions

If you have problems when installing or using this product, refer to this troubleshooting
section or visit our support website at
for more help.
Installing, Partitioning, and Formatting the Drive
How to
Install, partition, and format the drive in Windows XP and Vista
Install, partition, and format the drive to Mac OS X 10.4.11 and 10.5+
Reformat from Mac GPT to Windows XP NTFS
Reformat the drive from Mac GPT to Windows Vista NTFS format
Obtain and reinstall the original software included with this product
Format the drive to the FAT32 file system*
Use the drive on a Mac and a PC simultaneously
The FAT32 file system has a maximum individual file size of 4 GB and cannot create par-
*
titions larger than 32 GB in Windows; however, Windows users can overcome these file
size limitations by formatting the drive to NTFS using the Disk Management utility. See
answer ID 1287 at
port.microsoft.com
when reformatting the drive, download the External USB/FireWire FAT32 Formatting Util-
ity from support.wdc.com/download.
Frequently Asked Questions
Q: How do I determine whether or not my system supports USB 2.0?
A: Refer to your USB card documentation or contact your USB card manufacturer.
Note: If your USB 2.0 controller is built into the system motherboard, be sure to
Q: What happens when a USB 2.0 device is plugged into a USB 1.1 port or hub?
A: USB 2.0 is backward compatible with USB 1.1. When connected to a USB 1.1 port
or hub, a USB 2.0 device operates at the USB 1.1 full speed of up to 12 Mbps.
Q: Why is the data transfer rate slow?
A: Your system may be operating at USB 1.1 speeds due to an incorrect driver
installation of the USB 2.0 adapter card or a system that does not support USB 2.0.
If your system includes a PCI slot, you can achieve Hi-Speed USB transfer rates by
installing a USB 2.0 PCI adapter card. Contact the card manufacturer for installation
procedures and more information.
Note: If an additional external drive is connected to the WD product, USB
support.wdc.com
for further details. To create partitions larger than 32 GB in FAT32
install the appropriate chipset support for your motherboard. Refer to your
motherboard or system manual for more information.
bandwidth is shared and may affect performance.
and search our knowledge base
support.wdc.com
and article IDs 314463 and 184006 at
MY BOOK FOR MAC
USER MANUAL
Answer ID
207, 3322
287, 3323
3645
3647
1425
1364
291
sup-
TROUBLESHOOTING – 64