Service Information - EAW CXA160 / CXA80 Instruction Manual

9. SERVICE INFORMATION

In the event that your CXA160 or CXA80 should require
servicing, please follow these instructions:
1. Call EAW Commercial Tech Support at 1-888-337-7404,
7 am to 5 pm PST (Monday-Friday), to verify the problem
and obtain a Return Authorization (RA) Number. Be sure to
have the serial number of the unit when you call. You must
have a Return Authorization Number in order to obtain
warranty service at the factory or at an authorized service
center. You can also email EAW Commercial Tech Support
at: support@eawcommercial.com
2. Pack the unit in its original packaging. THIS IS VERY
IMPORTANT. LOUD Technologies is not responsible for
any damage that occurs during shipping due to non-
conventional packaging. Original packaging helps to
minimize the possibility of shipping damage.
3. Include a legible note stating your name, (no P.O. boxes),
daytime phone number, Return Authorization Number, and
a detailed description of the problem, including how we
can duplicate it.
4. Write the Return Authorization Number in BIG BOLD PRINT
on the top of the box.
5. Tech Support will tell you where to ship the unit when you
call for an RA Number. We suggest insurance for all forms
of cartage.
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– CXA160 / CXA80