Page 1: User Guide
ThinkCentre User Guide Machine Types: 4468, 4473, 4476, 4479, 4495, 4497, 4499, 4504, 4513, 4517, 4524, 7021, 7032, 7034, 7049, 7052, 7053, 7073, 7136, and 7178...
Page 3 ThinkCentre User Guide Machine Types: 4468, 4473, 4476, 4479, 4495, 4497, 4499, 4504, 4513, 4517, 4524, 7021, 7032, 7034, 7049, 7052, 7053, 7073, 7136, and 7178...
Page 4 “Important safety information” on page vii and Appendix A “Notices” on page 115. Third Edition (December 2011) © Copyright Lenovo 2011. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.
Page 5: Table Of Contents
Software overview ....Windows passwords ..Software provided by Lenovo ..Setting up the integrated Security Chip ..
Page 6 ThinkVantage Productivity Center ..Exiting from the Setup Utility program ..Lenovo Welcome ... . Help and Support... .
Page 8 ThinkCentre User Guide...
Page 9: Important Safety Information
® Document Format (PDF) version from the Lenovo Support Web site at http://www.lenovo.com/support. The Lenovo Support Web site also provides the ThinkCentre Safety and Warranty Guide and this ThinkCentre User Guide in additional languages. Service and upgrades Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or your documentation.
Page 10: Power Cords And Power Adapters
or CRU, do not open the static-protective package containing the part until the instructions direct you to install it. When you handle options or CRUs, or perform any work inside the computer, take the following precautions to avoid static-electricity damage: •...
Page 11: Plugs And Outlets
Always turn off and unplug the computer before opening the cover. If possible, avoid operating your computer within two feet of high-traffic areas. If you must operate your computer in or near a high-traffic area, inspect and, if necessary, clean your computer more frequently. © Copyright Lenovo 2011...
Page 12: Operating Environment
For your safety and to maintain optimum computer performance, always follow these basic precautions with your desktop computer: • Keep the cover closed whenever the computer is plugged in. • Regularly inspect the outside of the computer for dust accumulation. •...
Page 13: Laser Compliance Statement
Do not spray any liquid detergent directly on the computer or use any detergent containing flammable material to clean the computer. Spray the detergent on a soft cloth and then wipe the computer surfaces. © Copyright Lenovo 2011...
Page 14 ThinkCentre User Guide...
Page 15: Chapter 1. Product Overview
Chapter 1. Product overview This chapter provides information about the computer features, specifications, software programs provided by Lenovo, and locations of connectors, components, parts on the system board, and internal drives. Features This section provides information about the computer features. The following information covers a variety of models.
Page 16 • Secure Managed Client (SMC) (some models) Some computers are clients for the SMC - Storage Array solution, which means they do not have internal hard disk drives and software provided by Lenovo. • Smart Performance Choice The Smart Performance Choice function enables your computer to run with better acoustic performance or better thermal performance.
Page 17 Input/Output (I/O) features • 9-pin serial port (one standard and one optional) • Eight Universal Serial Bus (USB) connectors (two on the front panel and six on the rear panel) • One Ethernet connector • One DisplayPort connector • One VGA monitor connector •...
Page 18 The operating system(s) listed here are being certified or tested for compatibility at the time this publication goes to press. Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this manual. This list is subject to change. To determine if an operating system has been certified or tested for compatibility, check the Web site of the operating system vendor.
Page 19: Specifications
Maximum: 240 V ac Input frequency range: 50 to 60 Hz Software overview This section describes the software provided by Lenovo on the computers that have an internal hard disk drive and an operating system from Lenovo. Software provided by Lenovo The following software programs are provided by Lenovo to help you improve productivity and reduce the cost associated with maintaining your computer.
Page 20: Thinkvantage Productivity Center
To access the Lenovo ThinkVantage Tools program, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools. The following table lists the programs that you can access from the Lenovo ThinkVantage Tools program. To access a program, double-click the corresponding icon.
Page 21: Product Recovery
• The ThinkVantage Password Manager program is only available on computers with the Windows 7 operating system from Lenovo. • If the Password Vault icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you need to install the ThinkVantage Password Manager program manually before enabling its features. To install the ThinkVantage Password Manager program, do the following: 1.
Page 22: Adobe Reader
The Adobe Reader program is a tool used to view, print, and search PDF documents. Antivirus software Your computer comes with antivirus software that you can use to detect and eliminate viruses. Lenovo provides a full version of antivirus software on your hard disk drive with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus program updates.
Page 23: Locating Connectors, Controls, And Indicators On The Front Of Your Computer
Locating connectors, controls, and indicators on the front of your computer Figure 1 “Front connector, control, and indicator locations” on page 9 shows the locations of the connectors, controls, and indicators on the front of your computer. Figure 1. Front connector, control, and indicator locations Hard disk drive activity indicator USB connector (USB port 1) Power indicator...
Page 24: Locating Connectors On The Rear Of Your Computer
Locating connectors on the rear of your computer Figure 2 “Rear connector locations” on page 10 shows the locations of the connectors on the rear of your computer. Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer.
Page 25 Connector Description Ethernet connector Used to attach an Ethernet cable for a local area network (LAN). Note: To operate the computer within FCC Class B limits, use a Category 5 Ethernet cable. Microphone connector Used to attach a microphone to your computer when you want to record sound or if you use speech-recognition software.
Page 26: Locating Components
Locating components Figure 3 “Component locations” on page 12 shows the locations of the various components in your computer. To remove the computer cover, see “Removing the computer cover” on page 34. Figure 3. Component locations Heat sink and fan assembly PCI card (installed in some models) Memory modules Cover presence switch (also called intrusion switch)
Page 27: Locating Parts On The System Board
Locating parts on the system board Figure 4 “System board parts locations” on page 13 shows the locations of the parts on the system board. Figure 4. System board parts locations 4-pin power connector eSATA connector Microprocessor Power fan connector Microprocessor fan connector Front panel connector (for connecting power switch and LED indicators)
Page 28: Locating Internal Drives
Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. ThinkCentre User Guide...
Page 29 The following is a sample of the machine type and model label. Figure 6. Machine type and model label Chapter 1 Product overview...
Page 30 ThinkCentre User Guide...
Page 31: Chapter 2. Using Your Computer
“Creating recovery media” on page 69. Additionally, in case of a hard disk failure, you can order Product Recovery discs from the Lenovo Customer Support Center. For information about contacting the Customer Support Center, see Chapter 11 “Getting information, help, and service”...
Page 32: Using A Fingerprint Reader
To open the ThinkVantage Fingerprint Software program and use the fingerprint reader, do one of the following: • On the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Fingerprint Reader. • On the Windows Vista operating system, click Start ➙ All Programs ➙ ThinkVantage ➙ ThinkVantage Fingerprint Software.
Page 33: Setting The Volume From The Desktop
Each audio solution provides at least three audio connectors: audio line-in connector, audio line-out connector, and Microphone connector. On some models, a fourth connector is provided for the attachment of unpowered stereo speakers (speakers that do not require an ac power source). The audio adapter provides you with the ability to record and play back sound and music, as well as to enjoy sound with multimedia applications and work with speech-recognition software.
Page 34: Handling And Storing Cd And Dvd Media
If your computer comes with a recordable DVD drive, you can use the drive to record CDs or DVDs. To record a CD or DVD, do the following: 1. Click Start ➙ All Programs ➙ Corel DVD MovieFactory Lenovo Edition. 2. Follow the instructions on the screen.
Page 35 For detailed information about using the Corel DVD MovieFactory program, see the help system for the program. You can also use Windows Media Player to record CDs and data DVDs. For more information, see “Help and Support” on page 111. Chapter 2 Using your computer...
Page 36 ThinkCentre User Guide...
Page 37: Chapter 3. You And Your Computer
The following topics provide information about arranging your work area, setting up your computer equipment, and establishing healthy work habits: Lenovo is committed to providing people with disabilities greater access to information and technology. As a result, the following information provides ways to help users that have hearing, vision, and mobility limitations get the most out of their computer experience.
Page 38: Glare And Lighting
Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 inches), and position it so you can view it without having to twist your body.
Page 39: Register Your Computer With Lenovo
Registering your computer also enables Lenovo to notify you about possible technical information and upgrades. When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.
Page 40 For power cord information and part numbers, go to: http://www.lenovo.com/powercordnotice ThinkCentre User Guide...
Page 41: Chapter 4. Security
Your computer is able to log in to the operating system without keyboard or mouse connected. • Trusted Platform Module (TPM) Trusted Platform Module is a secure cryptoprocessor that can store cryptographic keys that protect information stored in your computer. © Copyright Lenovo 2011...
Page 42: Locking The Computer Cover
Locking the computer cover Locking the computer cover helps prevent unauthorized people from gaining access to the inside of your computer. Your computer comes with a padlock loop so that the computer cover cannot be removed when a padlock is installed. Figure 7.
Page 43: Attaching An Integrated Cable Lock
The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers. You can order an integrated cable lock directly from Lenovo by searching for Kensington at: http://www.lenovo.com/support Figure 8.
Page 44: Windows Passwords
• Administrator Password: Setting an Administrator Password deters unauthorized users from changing configuration settings. If you are responsible for maintaining the configuration settings of several computers, you might want to set an Administrator Password. For more information, see “Administrator Password” on page 78. You do not have to set any passwords to use your computer.
Page 45: Using And Understanding Firewalls
To configure the security chip, you need to download the latest version of the Client Security Solution program from the Lenovo Web site. To download the Client Security Solution program, go to http://www.lenovo.com/support. Then follow the instructions on the screen.
Page 46 ThinkCentre User Guide...
Page 47: Chapter 5. Installing Or Replacing Hardware
Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page vii. Notes: 1. Use only computer parts provided by Lenovo. 2. When installing or replacing an option, use the appropriate instructions in this section along with the instructions that come with the option.
Page 48: Removing The Computer Cover
Removing the computer cover Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page vii. This section provides instructions on how to remove the computer cover. CAUTION: Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover.
Page 49: Removing And Reinstalling The Front Bezel
Removing and reinstalling the front bezel Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page vii. This section provides instructions on how to remove and reinstall the front bezel. To remove and reinstall the front bezel, do the following: 1.
Page 50 To install or replace a PCI card, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 34. 3. At the rear of the computer, press the release button to open the card latch Figure 11.
Page 51 Figure 12. Removing a PCI card Notes: a. The card fits tightly into the card slot. If necessary, alternate moving each side of the card a small amount until it is removed from the card slot. b. If the card is held in place by a retaining latch, press the card retaining latch as shown to disengage the latch.
Page 52: Installing Or Replacing A Memory Module
7. Pivot the card latch to the closed position to secure the PCI card. Figure 13. Installing a PCI card What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 67. Installing or replacing a memory module Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”...
Page 53 6. Depending on whether you are installing or replacing a memory module, do one of the following: • If you are replacing an old memory module, open the retaining clips and gently pull the memory module out of the memory slot. Figure 14.
Page 54: Installing Or Replacing The Optical Drive
7. Position the new memory module over the memory slot. Make sure that the notch on the memory module aligns correctly with the slot key on the system board. Push the memory module straight down into the slot until the retaining clips close. Figure 16.
Page 55 • If you are replacing an optical drive, disconnect the signal cable and the power cable from the rear of the optical drive, press the blue release button, and then slide the optical drive out of the front of the computer. Figure 17.
Page 56: Installing Or Replacing The Card Reader
6. Slide the new optical drive into the drive bay from the front of the computer until the optical drive snaps into position. Figure 19. Installing the optical drive 7. Connect the signal cable and the power cable to the new optical drive. Figure 20.
Page 57: Installing The Card Reader
This section provides instructions on how to install or replace the card reader. Note: The card reader is only available in some models. For new installation, see “Installing the card reader” on page 43. For replacement, see “Replacing the card reader” on page 45. Installing the card reader To install the card reader, do the following: 1.
Page 58 7. Slide the card reader with retainer into the card reader drive bay until it snaps into position. Figure 23. Installing the card reader 8. Connect the card reader cable to Front USB connector 2 on the system board. See “Locating parts on the system board”...
Page 59: Replacing The Card Reader
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 67. Replacing the card reader Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”...
Page 60: Replacing The Battery
7. Install the card reader retainer on the side of the new card reader. Figure 26. Installing the card reader retainer 8. Slide the new card reader into the drive bay until it snaps into position. Figure 27. Installing the card reader 9.
Page 61: Replacing The Power Supply Assembly
The battery normally requires no charging or maintenance throughout its life; however, no battery lasts forever. If the battery fails, the date, time, and configuration information (including passwords) are lost. An error message is displayed when you turn on the computer. Refer to the “Lithium battery notice”...
Page 62 This section provides instructions on how to replace the power supply assembly. Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety and proper Underwriters Laboratories (UL) certification. DANGER Hazardous moving parts.
Page 63: Replacing The Heat Sink And Fan Assembly
9. Install and tighten the four screws to secure the power supply assembly. Note: Use only screws provided by Lenovo. 10. Reconnect the power supply assembly cables to the system board and each of the drives.
Page 64 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 34. 3. Lay the computer on its side for easier access to the system board. 4.
Page 65: Replacing The Microprocessor
b. Partially tighten screw , then fully tighten screw , and then fully tighten screw 10. Connect the heat sink and fan assembly cable to the microprocessor fan connector on the system board. See “Locating parts on the system board” on page 13. What to do next: •...
Page 66 6. Lift the small handle and open the retainer to access the microprocessor Figure 32. Accessing the microprocessor 7. Lift the microprocessor straight up and out of the microprocessor socket. Figure 33. Removing the microprocessor Notes: a. Your microprocessor and socket might look different from the one illustrated. ThinkCentre User Guide...
Page 67 b. Note the orientation of the microprocessor in the socket. You can either look for the small triangle on one corner of the microprocessor or note the orientation of the notches on the microprocessor. This is important when installing the new microprocessor on the system board. c.
Page 68: Installing The Solid State Drive
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the replacement, go to “Completing the parts replacement” on page 67. Installing the solid state drive Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”...
Page 69: Replacing The Primary Hard Disk Drive
2. To install the solid state drive with the storage converter into the 3.5-inch hard disk drive bracket, flex the bracket and align pin , pin , pin , and pin on the bracket with the corresponding holes in the storage converter. Figure 36.
Page 70 5. Press the blue release tab down, slide the hard disk drive cage to the rear of the computer, and then pivot it outward. Figure 37. Removing the primary hard disk drive 6. Remove the hard disk drive cage from the chassis by sliding it outward. 7.
Page 71: Replacing The Secondary Hard Disk Drive
12. Connect the signal cable and the power cable to the new hard disk drive. 13. Press down on the metal latch and pivot the drive cage into place, and then slide it to the front of the computer until it snaps into position. Note: There are two arrows, one on the upper drive cage and one on the hard disk drive cage.
Page 72 5. Press the blue release button to release the hard disk drive cage from the chassis. Figure 40. Removing the secondary hard disk drive 6. Remove the hard disk drive cage from the chassis by simply sliding it outward. 7. Pull on the blue handle to release and remove the hard disk drive from the hard disk drive cage. 8.
Page 73: Replacing The Front Fan Assembly
11. Install the hard disk drive cage into the chassis until it snaps into position underneath the metal tab. Make sure that the hard disk drive cage release button is secured in the chassis. Figure 42. Installing the secondary hard disk drive 12.
Page 74 5. Release the two tabs that attach the front fan assembly to the chassis as shown and then completely remove the front fan from the chassis. Figure 43. Removing the front fan assembly ThinkCentre User Guide...
Page 75: Replacing The Rear Fan Assembly
6. Insert the two tabs of the new front fan assembly into the corresponding holes in the chassis, and press the other two tabs through the holes until the front fan assembly is secured in place. Figure 44. Installing the front fan assembly 7.
Page 76 4. Disconnect the rear fan assembly cable from the system fan connector on the system board. See “Locating parts on the system board” on page 13. 5. The rear fan assembly is attached to the chassis by four rubber mounts. Remove the rear fan assembly by breaking or cutting the rubber mounts and gently pulling the rear fan assembly out of the chassis.
Page 77: Replacing The Front Audio And Usb Assembly
7. Pull on the tips of the rubber mounts until the rear fan assembly is secured in place. Figure 46. Installing the rear fan assembly 8. Connect the rear fan assembly cable to the system fan connector on the system board. What to do next: •...
Page 78: Replacing The Internal Speaker
Note: Make sure you note the locations of the cables when you disconnect the cables from the system board. 6. Remove the screw that secures the front audio and USB assembly bracket to the chassis to remove the bracket from the chassis. Figure 47.
Page 79 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 34. 3. Locate the internal speaker connector on the system board. See “Locating parts on the system board” on page 13.
Page 80: Replacing The Keyboard Or Mouse
6. Position the new internal speaker into the four metal clips and push downward on the internal speaker until it is secured in place. Figure 49. Installing a new internal speaker 7. Connect the internal speaker cable to the system board. See “Locating parts on the system board” on page 13.
Page 81: Completing The Parts Replacement
Figure 50. Connecting the USB keyboard or mouse What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 67. Completing the parts replacement After completing the installation or replacement for all parts, you need to reinstall the computer cover and reconnect cables.
Page 82: Obtaining Device Drivers
9. To update your configuration, refer to Chapter 7 “Using the Setup Utility program” on page 77. Note: In most areas of the world, Lenovo requires the return of the defective Customer Replaceable Unit (CRU). Information about this will come with the CRU or will come a few days after the CRU arrives.
Page 83: Chapter 6. Recovery Information
Recovery program or the Product Recovery program installed. If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you need to install the Rescue and Recovery program manually before enabling its features. To install the Rescue and Recovery program, do the following: a.
Page 84: Using Recovery Media
“creating Product Recovery discs.” • To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen.
Page 85: Performing A Recovery Operation
• To perform a backup operation using the Rescue and Recovery program on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.
Page 86: Creating And Using A Rescue Medium
• To create a rescue medium on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.
Page 87: Using A Rescue Medium
Reinstalling preinstalled applications This section provides instructions on how to reinstall preinstalled applications. To reinstall the selected applications preinstalled on your Lenovo computer, do the following: 1. Turn on the computer. 2. Use Windows Explorer or My Computer to display the directory structure of your hard disk drive.
Page 88: Reinstalling Software Programs
• To reinstall most commercially available programs in your system, see Microsoft Windows help system for more information. • To reinstall selected application programs that came preinstalled from Lenovo, do the following: 1. Turn on the computer. 2. Use Windows Explorer or My Computer to display the directory structure of your hard disk drive.
Page 89: Reinstalling Device Drivers
5. Open the appropriate application subfolder. 6. In the application subfolder, look for a SETUP.EXE file or other appropriate EXE files for setup. Double-click the file and follow the instructions on the screen to complete the installation. Reinstalling device drivers To reinstall a device driver for an option you installed, refer to the documentation that comes with the option.
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Page 91: Chapter 7. Using The Setup Utility Program
Using passwords By using the Setup Utility program, you can set passwords to prevent unauthorized access to your computer and data. The following types of passwords are available: • Power-On Password © Copyright Lenovo 2011...
Page 92: Password Considerations
• Administrator Password • Hard Disk Password You do not have to set any passwords to use your computer. However, using passwords improves computing security. If you decide to set any passwords, read the following sections. Password considerations A password can be any combination of up to 64 alphabetic and numeric characters. For security reasons, it is recommended to use a strong password that cannot be easily compromised.
Page 93: Erasing Lost Or Forgotten Passwords (Clearing Cmos)
2. From the Setup Utility program main menu, select Security. 3. Depending on the password type, select Set Power-On Password, Set Administrator Password, or Hard Disk Password. 4. Follow the instructions on the right side of the screen to set, change, or delete a password. Note: A password can be any combination of up to 64 alphabetic and numeric characters.
Page 94: Selecting A Startup Device
Selecting a startup device If your computer does not start up from a device such as the disc or hard disk drive as expected, do one of the following to select the startup device you want. Selecting a temporary startup device Use this procedure to select a temporary startup device.
Page 95: Smart Performance Choices
• Pressing the power switch • Enabling the wake up on alarm feature The wake up on alarm feature enables your computer to wake up at a set time. To enable the wake up on alarm feature, do the following: 1.
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Page 97: Chapter 8. Updating System Programs
Utility program by starting your computer with a system-program-update disc or running a special update program from your operating system. Lenovo might make changes and enhancements to the POST and BIOS. When updates are released, they are available as downloadable files on the Lenovo Web site at http://www.lenovo.com. Instructions for using the POST and BIOS updates are available in a TXT file that is included with the update files.
Page 98: Updating (Flashing) The Bios From Your Operating System
Updating (flashing) the BIOS from your operating system Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure. To update (flash) the BIOS from your operating system, do the following: 1.
Page 99: Chapter 9. Preventing Problems
Attention: Do not download updated device drivers from the Windows Update Web site. The device drivers provided on the Windows Web site have not been tested by Lenovo and using them might cause unexpected problems. Obtain updated device drivers from Lenovo.
Page 100: Cleaning And Maintenance
The System Update program is preinstalled on most Lenovo computers and is ready to run. The only prerequisite is an active Internet connection. You can start the program manually, or you can use the schedule feature to enable the program to search for updates automatically at specified intervals.
Page 101: Cleaning Your Computer
• Do not get the power switches or other controls wet. Moisture can damage these parts and cause an electrical hazard. • Always disconnect a power cord by grasping the plug, but not the cord. Cleaning your computer It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble-free operation.
Page 102: Good Maintenance Practices
A log book can help you or a Lenovo technician determine if a problem is related to change in hardware, change in software, or some other action that might have taken place.
Page 103 3. Turn off the computer and all attached devices. Your hard disk drive automatically parks the read/write head in a nondata area. This prevents damage to the hard disk drive. 4. Unplug the power cords from electrical outlets. 5. Disconnect communication cables, such as modem or network cables, from the outlets first, and then disconnect the other ends from the computer.
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Page 105: Chapter 10. Troubleshooting And Diagnostics
Note: If you cannot correct the problem, have the computer serviced. For a list of service and support telephone numbers, refer to the ThinkCentre Safety and Warranty Guide that comes with your computer or go to the Lenovo Support Web site at http://www.lenovo.com/support/phone. Symptom...
Page 106: Troubleshooting Procedure
See Chapter 11 “Getting information, help, and service” on page 111 for more information. • If you are unable to run the diagnostic programs, contact the Lenovo Customer Support Center. See Chapter 11 “Getting information, help, and service” on page 111 for more information.
Page 107: Troubleshooting
8. If none of these actions solve the problem, seek technical assistance. See Chapter 11 “Getting information, help, and service” on page 111 for more information. Troubleshooting Use the troubleshooting information to find solutions to problems that have definite symptoms. If the symptom your computer is experiencing occurred immediately after you installed a new hardware option or new software, do the following before referring to the troubleshooting information: 1.
Page 108: Sound Comes From One External Speaker Only
• Double-click the speaker icon in the Windows notification area. A master volume-control window opens. Verify that the Mute settings are not checked and none of the volume settings is set too low. • Some models have a front audio panel you can use to adjust volume. If you have a front audio panel, verify that the volume is not set too low.
Page 109: Cd Problems
CD problems Select your symptom from the following list: • “An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive” on page 95 • “A CD or DVD does not work” on page 95 •...
Page 110 • “Black screen instead of DVD video” on page 96 • “DVD movie will not play” on page 96 • “No audio or intermittent audio while playing DVD movie” on page 96 • “Playback is very slow or choppy” on page 96 •...
Page 111: Intermittent Problems
• Ensure that video resolution is set to less than 1152 x 864. If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” on page 109 for instructions). If you need technical assistance, see Chapter 11 “Getting information, help, and service”...
Page 112 • If you are using an Enhanced Performance USB keyboard and one or more of the Rapid Access buttons are the only keys that are not working, these buttons might have been disabled or have not been assigned to a function. Use the help system in the Enhanced Performance Customization Keyboard program to help diagnose problems with the Rapid Access buttons.
Page 113: Monitor Problems
• Scraping the surface of the reader with your nail or anything hard. • Using or touching the reader with a dirty finger. • The surface of your finger is very different from when you enrolled your fingerprint. The wireless keyboard does not work Symptom: The wireless keyboard does not work.
Page 114 The monitor works when you turn on the computer, but goes blank when you start some application programs Symptom: The monitor works when you turn on the computer, but goes blank when you start some application programs. Actions: • Make sure the monitor signal cable is securely connected to the monitor and the monitor connector on the computer.
Page 115: Networking Problems
3. Turn on the monitor. If these actions do not correct the problem, your monitor might need service. See Chapter 11 “Getting information, help, and service” on page 111 for details. Networking problems The following are the most common networking problems. Select your networking problem from the following list: •...
Page 116: A Wireless Lan Problem
If you configured the adapter for full duplex, make sure the switch port is also configured for full duplex. Setting the wrong duplex mode can degrade performance, cause data loss, or result in lost connections. • You have installed all networking software that is necessary for your network environment. Check with your LAN administrator for the necessary networking software.
Page 117: Option Problems
Windows Vista operating system might be saved as a file with the extension .contact. Option problems Use this information to diagnose problems with Lenovo hardware options that do not have their own troubleshooting information. Select your symptom from the following list: •...
Page 118: Performance And Lockup Problems
An option that was just installed does not work Symptom: An option that was just installed does not work. Action: Verify that: • The option is designed for your computer. • You followed the installation instructions supplied with the option and the installation instructions provided with your computer, and all option files (such as device drivers, if required) are installed correctly.
Page 119 To check the amount of free space on the Windows Vista operating system and the Windows 7 operating system, do the following: 1. Click Start ➙ Computer. 2. Right-click your C drive entry and then click Properties. The amount of free disk space is displayed. Actions to free up disk space: •...
Page 120: Insufficient Memory
– 1. Click Start ➙ Computer. 2. Right-click your C drive entry and then click Properties. 3. Click Disk Cleanup. 4. Click Clean up system files. 5. Click the More Options tab. 6. In the Programs and Features area, click the Clean up button. 7.
Page 121: Printer Problems
Printer problems Symptom: The printer does not work. Actions: Verify that: 1. The printer is turned on and is online. 2. Paper is loaded correctly. 3. The printer signal cable is securely connected to the correct parallel, serial, or USB connector on the computer.
Page 122: Usb Problems
Check with your software manufacturer to see if any updates are available. Many software manufacturers make updates available from the World Wide Web. Software does not work as expected Symptom: Software does not work as expected. Actions: • Most software programs have built-in help systems that provide instructions for most tasks. If you are having difficulty performing a specific task within a software program, refer to the help system for that program.
Page 123: Diagnostic Programs
3. If you are unable to isolate and repair the problem yourself after running the programs, save and print the log files created by the programs. You will need the log files when you speak to a Lenovo technical support representative.
Page 124: Pc-Doctor For Dos
Toolbox program to test devices, diagnose computer problems, create bootable diagnostic media, update system drivers, and view system information. • To run the Lenovo ThinkVantage Toolbox program on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ System Health and Diagnostics. Follow the instructions on the screen.
Page 125: Chapter 11. Getting Information, Help, And Service
The Lenovo Welcome program introduces you to some innovative built-in features of Lenovo and guides you through a few important setup tasks to help you make the most of your computer. Note: The Lenovo Welcome program is only available on computers that have an internal hard disk drive and software provided by Lenovo.
Page 126: Safety And Warranty
Read and understand all safety information before using this product. Lenovo Web site (http://www.lenovo.com) The Lenovo Web site provides up-to-date information and services to help you buy, upgrade, and maintain your computer. You can also do the following: •...
Page 127: Calling For Service
Most computers come with a set of diagnostic programs that help you identify hardware problems. For instructions on using the diagnostic programs, see “Diagnostic programs” on page 109. You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at: http://www.lenovo.com/support...
Page 128: Purchasing Additional Services
Service availability and service name might vary by country or region. For more information about these services, go to the Lenovo Web site at: http://www.lenovo.com...
Page 129: Appendix A. Notices
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
Page 130: Trademarks
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo The Lenovo logo Rescue and Recovery ThinkCentre ThinkVantage Microsoft, Windows, and Windows Vista are trademarks of the Microsoft group of companies. Intel, Intel Core, Celeron, and Pentium are trademarks of Intel Corporation in the United States, other countries, or both.
Page 131: Appendix B. Regulatory Information
• Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Page 132 Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. ThinkCentre User Guide...
Page 133: Additional Regulatory Information
Depending on the configuration of your computer and the country or region where the computer was purchased, you might have received additional printed regulatory notices. All regulatory notices are available on the Lenovo Support Web site in electronic format. To access electronic copies of the documentation, go to http://www.lenovo.com/support and click User Guides and Manuals.
Page 134 ThinkCentre User Guide...
Page 135: Copyright Lenovo
Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.com/recycling...
Page 136: Recycling Information For Brazil
If you want to replace it with a new one, contact your place of purchase or ask for a repair service provided by Lenovo. If you have replaced it by yourself and want to dispose of the disused lithium battery, insulate it with vinyl tape, contact your place of purchase, and follow their instructions.
Page 137: Battery Recycling Information For The European Union
Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances. For proper collection and treatment, go to: http://www.lenovo.com/lenovo/environment Appendix C. WEEE and recycling information...
Page 138 ThinkCentre User Guide...
Page 139: Index
Description information device drivers getting devices, handling static-sensitive important safety diagnostics programs, using resources diagnostics, troubleshooting safety DisplayPort connector warranty documentation, using Input/Output (I/O) features drivers, device installing © Copyright Lenovo 2011...
Page 140 POST/BIOS update failure Lenovo Solution Center software Lenovo ThinkVantage Toolbox recovery Lenovo ThinkVantage Tools boot-block Lenovo Welcome 6, 111 operations, backup and...
Page 141 (flashing) the BIOS USB connector using a rescue medium, creating and diagnostic programs documentation other services passwords Setup Utility VGA monitor connector video subsystem viewing and changing settings warranty information workspace, backup and recovery © Copyright Lenovo 2011...
Page 142 ThinkCentre User Guide...
Page 144 Part Number: 0A22862 Printed in USA (1P) P/N: 0A22862 *0A22862*...

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