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Lenovo M91p 4480 User Manual

Lenovo m91p 4480: user guide.
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ThinkCentre

User Guide

Machine Types: 4468, 4473, 4476, 4479, 4495, 4497, 4499, 4504,
4513, 4517, 4524, 7021, 7032, 7034, 7049, 7052, 7053, 7073, 7136,
and 7178

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Table of Contents

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   Summary of Contents for Lenovo M91p 4480

  • Page 1: User Guide

    ThinkCentre User Guide Machine Types: 4468, 4473, 4476, 4479, 4495, 4497, 4499, 4504, 4513, 4517, 4524, 7021, 7032, 7034, 7049, 7052, 7053, 7073, 7136, and 7178...
  • Page 3 ThinkCentre User Guide Machine Types: 4468, 4473, 4476, 4479, 4495, 4497, 4499, 4504, 4513, 4517, 4524, 7021, 7032, 7034, 7049, 7052, 7053, 7073, 7136, and 7178...
  • Page 4 Safety and Warranty Guide and Appendix A “Notices” on page 115. Second Edition (September 2011) © Copyright Lenovo 2011. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.
  • Page 5: Table Of Contents

    Software overview ....Software provided by Lenovo ..Adobe Reader ....
  • Page 6 Lenovo ThinkVantage Tools ..ThinkVantage Productivity Center ..Lenovo Welcome ... . Help and Support... .
  • Page 7 Appendix C. WEEE and recycling information ... . . © Copyright Lenovo 2011 Important information for the European Directive 2002/96/EC ....
  • Page 8 ThinkCentre User Guide...
  • Page 9: Important Safety Information

    ® Document Format (PDF) version from the Lenovo Support Web site at http://www.lenovo.com/support. The Lenovo Support Web site also provides the ThinkCentre Safety and Warranty Guide and this ThinkCentre User Guide in additional languages. Service and upgrades Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or your documentation.
  • Page 10: Power Cords And Power Adapters

    or CRU, do not open the static-protective package containing the part until the instructions direct you to install it. When you handle options or CRUs, or perform any work inside the computer, take the following precautions to avoid static-electricity damage: •...
  • Page 11: Plugs And Outlets

    Never block, cover, or disable these features. Inspect your desktop computer for dust accumulation at least once every three months. Before inspecting your computer, turn off the power and unplug the computer's power cord from the electrical outlet; then remove any dust from vents and perforations in the bezel.
  • Page 12: Operating Environment

    For your safety and to maintain optimum computer performance, always follow these basic precautions with your desktop computer: • Keep the cover closed whenever the computer is plugged in. • Regularly inspect the outside of the computer for dust accumulation.
  • Page 13: Laser Compliance Statement

    Do not spray any liquid detergent directly on the computer or use any detergent containing flammable material to clean the computer. Spray the detergent on a soft cloth and then wipe the computer surfaces. © Copyright Lenovo 2011...
  • Page 14 ThinkCentre User Guide...
  • Page 15: Chapter 1. Product Overview

    Chapter 1. Product overview This chapter provides information about the computer features, specifications, software programs provided by Lenovo, and locations of connectors, components, parts on the system board, and internal drives. Features This section provides information about the computer features. The following information covers a variety of models.
  • Page 16 • Ability to store power-on self-test (POST) hardware test results • Desktop Management Interface (DMI) Desktop Management Interface provides a common path for users to access information about all aspects of a computer, including processor type, installation date, attached printers and other peripherals, power sources, and maintenance history.
  • Page 17 Input/Output (I/O) features • 9-pin serial port (one standard and one optional) • Eight Universal Serial Bus (USB) connectors (two on the front panel and six on the rear panel) • One Ethernet connector • One DisplayPort connector • One VGA monitor connector •...
  • Page 18 The operating system(s) listed here are being certified or tested for compatibility at the time this publication goes to press. Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this manual. This list is subject to change. To determine if an operating system has been certified or tested for compatibility, check the Web site of the operating system vendor.
  • Page 19: Specifications

    Maximum: 240 V ac Input frequency range: 50 to 60 Hz Software overview This section describes the software provided by Lenovo on the computers that have an internal hard disk drive and an operating system from Lenovo. Software provided by Lenovo The following software programs are provided by Lenovo to help you improve productivity and reduce the cost associated with maintaining your computer.
  • Page 20: Lenovo Thinkvantage Tools

    To access the Lenovo ThinkVantage Tools program, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools. The following table lists the programs that you can access from the Lenovo ThinkVantage Tools program. To access a program, double-click the corresponding icon.
  • Page 21: Product Recovery

    • The ThinkVantage Password Manager program is only available on computers with the Windows 7 operating system from Lenovo. • If the Password Vault icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you need to install the ThinkVantage Password Manager program manually before enabling its features. To install the ThinkVantage Password Manager program, do the following: 1.
  • Page 22: Adobe Reader

    The Adobe Reader program is a tool used to view, print, and search PDF documents. Antivirus software Your computer comes with antivirus software that you can use to detect and eliminate viruses. Lenovo provides a full version of antivirus software on your hard disk drive with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus program updates.
  • Page 23: Locating Connectors On The Rear Of Your Computer

    Locating connectors on the rear of your computer Figure 2 “Rear connector locations” on page 9 shows the locations of the connectors on the rear of your computer. Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer.
  • Page 24 Connector Ethernet connector Used to attach an Ethernet cable for a local area network (LAN). Note: To operate the computer within FCC Class B limits, use a Category 5 Ethernet cable. Microphone connector Used to attach a microphone to your computer when you want to record sound or if you use speech-recognition software.
  • Page 25: Locating Components

    Locating components Figure 3 “Component locations” on page 11 shows the locations of the various components in your computer. To remove the computer cover, see “Removing the computer cover” on page 32. Figure 3. Component locations Heat sink and fan assembly Memory modules Optical drive Front audio and USB assembly...
  • Page 26: Locating Parts On The System Board

    Locating parts on the system board Figure 4 “System board parts locations” on page 12 shows the locations of the parts on the system board. Figure 4. System board parts locations 4-pin power connector Microprocessor Microprocessor fan connector Memory slot 1 (DIMM1) Memory slot 2 (DIMM2) Memory slot 3 (DIMM3) Memory slot 4 (DIMM4)
  • Page 27: Locating Internal Drives

    Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. Chapter 1...
  • Page 28 The following is a sample of the machine type and model label. Figure 6. Machine type and model label ThinkCentre User Guide...
  • Page 29: Chapter 2. Using Your Computer

    “Creating recovery media” on page 69. Additionally, in case of a hard disk failure, you can order Product Recovery discs from the Lenovo Customer Support Center. For information about contacting the Customer Support Center, see Chapter 11 “Getting information, help, and service”...
  • Page 30: Using The Blue Thinkvantage Button

    To open the ThinkVantage Fingerprint Software program and use the fingerprint reader, do one of the following: • On the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Fingerprint Reader. • On the Windows Vista operating system, click Start ➙ All Programs ➙ ThinkVantage ➙ ThinkVantage Fingerprint Software.
  • Page 31: Adjusting Audio

    Setting the volume from the desktop The desktop volume control is accessible through the volume icon in the taskbar, which is located at the bottom-right corner of the Windows desktop. Click the volume icon and move the slider up or down to control the volume, or click the Mute icon to turn the audio off.
  • Page 32: Using Cds And Dvds

    Using CDs and DVDs Your computer might have a DVD ROM drive or recordable DVD drive installed. DVD drives use industry-standard, 12 cm (4.75-inch) CD media or DVD media. If your computer comes with a DVD drive, the drive can read DVD-ROM discs, DVD-R discs, DVD-RAM discs, DVD-RW discs, and all types of CDs, such as CD-ROM discs, CD-RW discs, CD-R discs, and audio CDs.
  • Page 33: Recording A Cd Or Dvd

    If your computer comes with a recordable DVD drive, you can use the drive to record CDs or DVDs. To record a CD or DVD, do the following: 1. Click Start ➙ All Programs ➙ Corel DVD MovieFactory Lenovo Edition. 2. Follow the instructions on the screen.
  • Page 34 ThinkCentre User Guide...
  • Page 35: Chapter 3. You And Your Computer

    The following topics provide information about arranging your work area, setting up your computer equipment, and establishing healthy work habits: Lenovo is committed to providing people with disabilities greater access to information and technology. As a result, the following information provides ways to help users that have hearing, vision, and mobility limitations get the most out of their computer experience.
  • Page 36: Glare And Lighting

    Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 inches), and position it so you can view it without having to twist your body.
  • Page 37: Register Your Computer With Lenovo

    Registering your computer also enables Lenovo to notify you about possible technical information and upgrades. When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.
  • Page 38 For power cord information and part numbers, go to: http://www.lenovo.com/powercordnotice ThinkCentre User Guide...
  • Page 39: Chapter 4. Security

    Your computer is able to log in to the operating system without keyboard or mouse connected. • Trusted Platform Module (TPM) Trusted Platform Module is a secure cryptoprocessor that can store cryptographic keys that protect information stored in your computer. © Copyright Lenovo 2011...
  • Page 40: Locking The Computer Cover

    Locking the computer cover Locking the computer cover helps prevent unauthorized people from gaining access to the inside of your computer. Your computer comes with a padlock loop so that the computer cover cannot be removed when a padlock is installed. Figure 7.
  • Page 41: Attaching An Integrated Cable Lock

    The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers. You can order an integrated cable lock directly from Lenovo by searching for Kensington at: http://www.lenovo.com/support Figure 8.
  • Page 42: Windows Passwords

    • Administrator Password: Setting an Administrator Password deters unauthorized users from changing configuration settings. If you are responsible for maintaining the configuration settings of several computers, you might want to set an Administrator Password. For more information, see “Administrator Password” on page 78. You do not have to set any passwords to use your computer.
  • Page 43: Using And Understanding Firewalls

    To configure the security chip, you need to download the latest version of the Client Security Solution program from the Lenovo Web site. To download the Client Security Solution program, go to http://www.lenovo.com/support. Then follow the instructions on the screen.
  • Page 44 ThinkCentre User Guide...
  • Page 45: Chapter 5. Installing Or Replacing Hardware

    Safety and Warranty Guide, go to: http://www.lenovo.com/support Notes: 1. Use only computer parts provided by Lenovo. 2. When installing or replacing an option, use the appropriate instructions in this section along with the instructions that come with the option. Installing external options You can connect external options to your computer, such as external speakers, a printer, or a scanner.
  • Page 46: Removing The Computer Cover

    Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide, go to: http://www.lenovo.com/support This section provides instructions on how to remove the computer cover. CAUTION: Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover.
  • Page 47: Removing And Reinstalling The Front Bezel

    ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide, go to: http://www.lenovo.com/support This section provides instructions on how to remove and reinstall the front bezel. To remove and reinstall the front bezel, do the following: 1.
  • Page 48: Installing Or Replacing A Pci Card

    ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide, go to: http://www.lenovo.com/support This section provides instructions on how to install or replace a PCI card. Your computer has two standard PCI card slots, one PCI Express x1 card slot, and one PCI Express x16 graphics card slot.
  • Page 49 Figure 12. Removing a PCI card Notes: a. The card fits tightly into the card slot. If necessary, alternate moving each side of the card a small amount until it is removed from the card slot. b. If the card is held in place by a retaining latch, press the card retaining latch disengage the latch.
  • Page 50: Installing Or Replacing A Memory Module

    ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide, go to: http://www.lenovo.com/support This section provides instructions on how to install or replace a memory module. Your computer has four slots for installing or replacing DDR3 UDIMMs that provide up to a maximum of 32 GB system memory.
  • Page 51 5. Remove any parts that might prevent your access to the memory slots. Depending on your computer model, you might need to remove the PCI Express x16 graphics card for easier access to the memory slots. See “Installing or replacing a PCI card” on page 34. 6.
  • Page 52: Installing Or Replacing The Optical Drive

    ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide, go to: http://www.lenovo.com/support This section provides instructions on how to install or replace the optical drive. To install or replace an optical drive, do the following: 1.
  • Page 53 • If you are replacing an optical drive, disconnect the signal cable and the power cable from the rear of the optical drive, press the blue release button, and then slide the optical drive out of the front of the computer. Figure 17.
  • Page 54 6. Slide the new optical drive into the drive bay from the front of the computer until the optical drive snaps into position. Figure 19. Installing the optical drive 7. Connect the signal cable and the power cable to the new optical drive. Figure 20.
  • Page 55: Installing Or Replacing The Card Reader

    ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide, go to: http://www.lenovo.com/support This section provides instructions on how to install or replace the card reader. Note: The card reader is only available in some models. For new installation, see “Installing the card reader”...
  • Page 56 6. Install the card reader retainer on the side of the new card reader. Figure 22. Installing the card reader retainer 7. Slide the card reader with retainer into the card reader drive bay until it snaps into position. Figure 23. Installing the card reader 8.
  • Page 57: Replacing The Card Reader

    ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide, go to: http://www.lenovo.com/support To replace the card reader, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer.
  • Page 58 6. Press the blue retaining clip to remove the card reader out of the chassis. Figure 25. Removing the card reader 7. Install the card reader retainer on the side of the new card reader. Figure 26. Installing the card reader retainer ThinkCentre User Guide...
  • Page 59: Replacing The Battery

    ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide, go to: http://www.lenovo.com/support Your computer has a special type of memory that maintains the date, time, and settings for built-in features, such as parallel-port assignments (configuration).
  • Page 60: Replacing The Power Supply Assembly

    ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide, go to: http://www.lenovo.com/support This section provides instructions on how to replace the power supply assembly. Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety and proper Underwriters Laboratories (UL) certification.
  • Page 61 DANGER Hazardous moving parts. Keep fingers and other body parts away. CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached.
  • Page 62: Replacing The Heat Sink And Fan Assembly

    9. Install and tighten the four screws to secure the power supply assembly. Note: Use only screws provided by Lenovo. 10. Reconnect the power supply assembly cables to the system board and each of the drives.
  • Page 63 CAUTION: The heat sink and fan assembly might be very hot. Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover. To replace the heat sink and fan assembly, do the following: 1.
  • Page 64: Replacing The Microprocessor

    Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide, go to: http://www.lenovo.com/support This section provides instructions on how to replace the microprocessor. CAUTION: The heat sink and microprocessor might be very hot.
  • Page 65 6. Lift the small handle and open the retainer Figure 32. Accessing the microprocessor 7. Lift the microprocessor straight up and out of the microprocessor socket. Figure 33. Removing the microprocessor Notes: a. Your microprocessor and socket might look different from the one illustrated. to access the microprocessor Chapter 5 Installing or replacing hardware...
  • Page 66 b. Note the orientation of the microprocessor in the socket. You can either look for the small triangle on one corner of the microprocessor or note the orientation of the notches This is important when installing the new microprocessor on the system board. c.
  • Page 67: Installing The Solid State Drive

    What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the replacement, go to “Completing the parts replacement” on page 66. Installing the solid state drive Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”...
  • Page 68: Replacing The Primary Hard Disk Drive

    ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide, go to: http://www.lenovo.com/support This section provides instructions on how to replace the primary hard disk drive. Note: Depending on your model type, your computer might come with a 2.5-inch solid state drive. To install the solid state drive, see “Installing the solid state drive”...
  • Page 69 5. Press the blue release tab then pivot it outward. Figure 37. Removing the primary hard disk drive 6. Remove the hard disk drive cage from the chassis by sliding it outward. 7. Pull on the blue handle to release and remove the hard disk drive from the drive cage. 8.
  • Page 70: Replacing The Secondary Hard Disk Drive

    ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide, go to: http://www.lenovo.com/support Note: Depending on your model type, your computer might come with a secondary hard disk drive bay for installing or replacing a secondary 3.5-inch hard disk drive or a 2.5-inch solid state drive.
  • Page 71 5. Press the blue release button to release the hard disk drive cage from the chassis. Figure 40. Removing the secondary hard disk drive 6. Remove the hard disk drive cage from the chassis by simply sliding it outward. 7. Pull on the blue handle to release and remove the hard disk drive from the hard disk drive cage. 8.
  • Page 72: Replacing The Front Fan Assembly

    ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide, go to: http://www.lenovo.com/support This section provides instructions on how to replace the front fan assembly. Note: The front fan assembly is only available in some models.
  • Page 73 5. Release the two tabs that attach the front fan assembly to the chassis as shown and then completely remove the front fan from the chassis. Figure 43. Removing the front fan assembly Chapter 5 Installing or replacing hardware...
  • Page 74: Replacing The Rear Fan Assembly

    ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide, go to: http://www.lenovo.com/support This section provides instructions on how to replace the rear fan assembly. To replace the rear fan assembly, do the following: 1.
  • Page 75 3. Locate the rear fan assembly. See “Locating components” on page 11. 4. Disconnect the rear fan assembly cable from the system fan connector on the system board. See “Locating parts on the system board” on page 12. 5. The rear fan assembly is attached to the chassis by four rubber mounts. Remove the rear fan assembly by breaking or cutting the rubber mounts and gently pulling the rear fan assembly out of the chassis.
  • Page 76: Replacing The Front Audio And Usb Assembly

    ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide, go to: http://www.lenovo.com/support This section provides instructions on how to replace the front audio and USB assembly.
  • Page 77: Replacing The Internal Speaker

    Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide, go to: http://www.lenovo.com/support Chapter 5 Installing or replacing hardware...
  • Page 78 This section provides instructions on how to replace the internal speaker. Note: The internal speaker is only available on some models. To replace the internal speaker, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2.
  • Page 79: Replacing The Keyboard Or Mouse

    ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide, go to: http://www.lenovo.com/support This section provides instructions on how to replace the keyboard or mouse. To replace the keyboard or mouse, do the following: 1.
  • Page 80: Completing The Parts Replacement

    4. Connect a new keyboard or mouse to one of the USB connectors on the computer. Depending on where you want to connect the new keyboard or mouse, see “Locating connectors, controls, and indicators on the front of your computer” on page 8 or “Locating connectors on the rear of your computer” on page 9. Figure 50.
  • Page 81: Obtaining Device Drivers

    9. To update your configuration, refer to Chapter 7 “Using the Setup Utility program” on page 77. Note: In most areas of the world, Lenovo requires the return of the defective Customer Replaceable Unit (CRU). Information about this will come with the CRU or will come a few days after the CRU arrives.
  • Page 82 ThinkCentre User Guide...
  • Page 83: Chapter 6. Recovery Information

    Recovery program or the Product Recovery program installed. If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you need to install the Rescue and Recovery program manually before enabling its features. To install the Rescue and Recovery program, do the following: a.
  • Page 84: Using Recovery Media

    “creating Product Recovery discs.” • To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen.
  • Page 85: Performing A Recovery Operation

    • To perform a backup operation using the Rescue and Recovery program on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.
  • Page 86: Creating And Using A Rescue Medium

    • To create a rescue medium on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.
  • Page 87: Using A Rescue Medium

    Reinstalling preinstalled applications This section provides instructions on how to reinstall preinstalled applications. To reinstall the selected applications preinstalled on your Lenovo computer, do the following: 1. Turn on the computer. 2. Use Windows Explorer or My Computer to display the directory structure of your hard disk drive.
  • Page 88: Reinstalling Software Programs

    • To reinstall most commercially available programs in your system, see Microsoft Windows help system for more information. • To reinstall selected application programs that came preinstalled from Lenovo, do the following: 1. Turn on the computer. 2. Use Windows Explorer or My Computer to display the directory structure of your hard disk drive.
  • Page 89: Reinstalling Device Drivers

    5. Open the appropriate application subfolder. 6. In the application subfolder, look for a SETUP.EXE file or other appropriate EXE files for setup. Double-click the file and follow the instructions on the screen to complete the installation. Reinstalling device drivers To reinstall a device driver for an option you installed, refer to the documentation that comes with the option.
  • Page 90 ThinkCentre User Guide...
  • Page 91: Chapter 7. Using The Setup Utility Program

    • Administrator Password • Hard Disk Password You do not have to set any passwords to use your computer. However, using passwords improves computing security. If you decide to set any passwords, read the following sections. © Copyright Lenovo 2011...
  • Page 92: Password Considerations

    Password considerations A password can be any combination of up to 64 alphabetic and numeric characters. For security reasons, it is recommended to use a strong password that cannot be easily compromised. To set a strong password, use the following guidelines: •...
  • Page 93: Erasing Lost Or Forgotten Passwords (clearing Cmos)

    Note: A password can be any combination of up to 64 alphabetic and numeric characters. For more information, see “Password considerations” on page 78. Erasing lost or forgotten passwords (clearing CMOS) This section provides instructions on how to erase lost or forgotten passwords, such as a user password. To erase a lost or forgotten password, do the following: 1.
  • Page 94: Selecting A Startup Device

    Selecting a startup device If your computer does not start up from a device such as the disc or hard disk drive as expected, do one of the following to select the startup device you want. Selecting a temporary startup device Use this procedure to select a temporary startup device.
  • Page 95: Smart Performance Choices

    • Pressing the power switch • Enabling the wake up on alarm feature The wake up on alarm feature enables your computer to wake up at a set time. To enable the wake up on alarm feature, do the following: 1.
  • Page 96 ThinkCentre User Guide...
  • Page 97: Chapter 8. Updating System Programs

    Utility program by starting your computer with a system-program-update disc or running a special update program from your operating system. Lenovo might make changes and enhancements to the POST and BIOS. When updates are released, they are available as downloadable files on the Lenovo Web site at http://www.lenovo.com. Instructions for using the POST and BIOS updates are available in a TXT file that is included with the update files.
  • Page 98: Updating (flashing) The Bios From Your Operating System

    Updating (flashing) the BIOS from your operating system Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure. To update (flash) the BIOS from your operating system, do the following: 1.
  • Page 99: Chapter 9. Preventing Problems

    Attention: Do not download updated device drivers from the Windows Update Web site. The device drivers provided on the Windows Web site have not been tested by Lenovo and using them might cause unexpected problems. Obtain updated device drivers from Lenovo.
  • Page 100: Cleaning And Maintenance

    The System Update program is preinstalled on most Lenovo computers and is ready to run. The only prerequisite is an active Internet connection. You can start the program manually, or you can use the schedule feature to enable the program to search for updates automatically at specified intervals.
  • Page 101: Cleaning Your Computer

    • Do not get the power switches or other controls wet. Moisture can damage these parts and cause an electrical hazard. • Always disconnect a power cord by grasping the plug, but not the cord. Cleaning your computer It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble-free operation.
  • Page 102: Good Maintenance Practices

    A log book can help you or a Lenovo technician determine if a problem is related to change in hardware, change in software, or some other action that might have taken place.
  • Page 103 3. Turn off the computer and all attached devices. Your hard disk drive automatically parks the read/write head in a nondata area. This prevents damage to the hard disk drive. 4. Unplug the power cords from electrical outlets. 5. Disconnect communication cables, such as modem or network cables, from the outlets first, and then disconnect the other ends from the computer.
  • Page 104 ThinkCentre User Guide...
  • Page 105: Chapter 10. Troubleshooting And Diagnostics

    Note: If you cannot correct the problem, have the computer serviced. For a list of service and support telephone numbers, refer to the ThinkCentre Safety and Warranty Guide that comes with your computer or go to the Lenovo Support Web site at http://www.lenovo.com/support/phone. Symptom...
  • Page 106: Troubleshooting Procedure

    See Chapter 11 “Getting information, help, and service” on page 111 for more information. • If you are unable to run the diagnostic programs, contact the Lenovo Customer Support Center. See Chapter 11 “Getting information, help, and service” on page 111 for more information.
  • Page 107: Troubleshooting

    8. If none of these actions solve the problem, seek technical assistance. See Chapter 11 “Getting information, help, and service” on page 111 for more information. Troubleshooting Use the troubleshooting information to find solutions to problems that have definite symptoms. If the symptom your computer is experiencing occurred immediately after you installed a new hardware option or new software, do the following before referring to the troubleshooting information: 1.
  • Page 108 • Double-click the speaker icon in the Windows notification area. A master volume-control window opens. Verify that the Mute settings are not checked and none of the volume settings is set too low. • Some models have a front audio panel you can use to adjust volume. If you have a front audio panel, verify that the volume is not set too low.
  • Page 109: Cd Problems

    CD problems Select your symptom from the following list: • “An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive” on page 95 • “A CD or DVD does not work” on page 95 •...
  • Page 110 109 for instructions). If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 111. Playback is very slow or choppy Symptom: Playback is very slow or choppy. Actions: • Disable any background programs, such as AntiVirus or Desktop Themes. ThinkCentre User Guide...
  • Page 111: Intermittent Problems

    • Ensure that video resolution is set to less than 1152 x 864. If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” on page 109 for instructions). If you need technical assistance, see Chapter 11 “Getting information, help, and service”...
  • Page 112 • If you are using an Enhanced Performance USB keyboard and one or more of the Rapid Access buttons are the only keys that are not working, these buttons might have been disabled or have not been assigned to a function. Use the help system in the Enhanced Performance Customization Keyboard program to help diagnose problems with the Rapid Access buttons.
  • Page 113: Monitor Problems

    • Scraping the surface of the reader with your nail or anything hard. • Using or touching the reader with a dirty finger. • The surface of your finger is very different from when you enrolled your fingerprint. The wireless keyboard does not work Symptom: The wireless keyboard does not work.
  • Page 114 The monitor works when you turn on the computer, but goes blank when you start some application programs Symptom: The monitor works when you turn on the computer, but goes blank when you start some application programs. Actions: • Make sure the monitor signal cable is securely connected to the monitor and the monitor connector on the computer.
  • Page 115: Networking Problems

    3. Turn on the monitor. If these actions do not correct the problem, your monitor might need service. See Chapter 11 “Getting information, help, and service” on page 111 for details. Networking problems The following are the most common networking problems. Select your networking problem from the following list: •...
  • Page 116: A Wireless Lan Problem

    If you configured the adapter for full duplex, make sure the switch port is also configured for full duplex. Setting the wrong duplex mode can degrade performance, cause data loss, or result in lost connections. • You have installed all networking software that is necessary for your network environment. Check with your LAN administrator for the necessary networking software.
  • Page 117: Option Problems

    Windows Vista operating system might be saved as a file with the extension .contact. Option problems Use this information to diagnose problems with Lenovo hardware options that do not have their own troubleshooting information. Select your symptom from the following list: •...
  • Page 118: Performance And Lockup Problems

    An option that was just installed does not work Symptom: An option that was just installed does not work. Action: Verify that: • The option is designed for your computer. • You followed the installation instructions supplied with the option and the installation instructions provided with your computer, and all option files (such as device drivers, if required) are installed correctly.
  • Page 119 To check the amount of free space on the Windows Vista operating system and the Windows 7 operating system, do the following: 1. Click Start ➙ Computer. 2. Right-click your C drive entry and then click Properties. The amount of free disk space is displayed. Actions to free up disk space: •...
  • Page 120: Insufficient Memory

    – 1. Click Start ➙ Computer. 2. Right-click your C drive entry and then click Properties. 3. Click Disk Cleanup. 4. Click Clean up system files. 5. Click the More Options tab. 6. In the Programs and Features area, click the Clean up button. 7.
  • Page 121: Printer Problems

    Printer problems Symptom: The printer does not work. Actions: Verify that: 1. The printer is turned on and is online. 2. Paper is loaded correctly. 3. The printer signal cable is securely connected to the correct parallel, serial, or USB connector on the computer.
  • Page 122: Usb Problems

    Check with your software manufacturer to see if any updates are available. Many software manufacturers make updates available from the World Wide Web. Software does not work as expected Symptom: Software does not work as expected. Actions: • Most software programs have built-in help systems that provide instructions for most tasks. If you are having difficulty performing a specific task within a software program, refer to the help system for that program.
  • Page 123: Diagnostic Programs

    2. If you are unable to isolate and repair the problem yourself after running the programs, save and print the log files created by the programs. You will need the log files when you speak to a Lenovo technical support representative.
  • Page 124 2. Use any CD/DVD burning software to create a diagnostic disc with the ISO image. Running the diagnostic program from a diagnostic disc This section provides instructions on how to run the diagnostic program from a diagnostic disc that you created.
  • Page 125: Chapter 11. Getting Information, Help, And Service

    The Lenovo Welcome program introduces you to some innovative built-in features of Lenovo and guides you through a few important setup tasks to help you make the most of your computer. Note: The Lenovo Welcome program is only available on computers that have an internal hard disk drive and software provided by Lenovo.
  • Page 126: Safety And Warranty

    Read and understand all safety information before using this product. Lenovo Web site (http://www.lenovo.com) The Lenovo Web site provides up-to-date information and services to help you buy, upgrade, and maintain your computer. You can also do the following: •...
  • Page 127: Calling For Service

    Most computers come with a set of diagnostic programs that help you identify hardware problems. For instructions on using the diagnostic programs, see “Diagnostic programs” on page 109. You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at: http://www.lenovo.com/support...
  • Page 128: Purchasing Additional Services

    Service availability and service name might vary by country or region. For more information about these services, go to the Lenovo Web site at: http://www.lenovo.com...
  • Page 129: Appendix A. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 130: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo The Lenovo logo Rescue and Recovery ThinkCentre ThinkVantage Microsoft, Windows, and Windows Vista are trademarks of the Microsoft group of companies. Intel, Intel Core, Celeron, and Pentium are trademarks of Intel Corporation in the United States, other countries, or both.
  • Page 131: Appendix B. Regulatory Information

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.
  • Page 132 Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. ThinkCentre User Guide...
  • Page 133: Additional Regulatory Information

    Depending on the configuration of your computer and the country or region where the computer was purchased, you might have received additional printed regulatory notices. All regulatory notices are available on the Lenovo Support Web site in electronic format. To access electronic copies of the documentation, go to http://www.lenovo.com/support and click User Guides and Manuals.
  • Page 134 ThinkCentre User Guide...
  • Page 135: Appendix C. Weee And Recycling Information

    Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.com/recycling...
  • Page 136: Recycling Information For Brazil

    If you want to replace it with a new one, contact your place of purchase or ask for a repair service provided by Lenovo. If you have replaced it by yourself and want to dispose of the disused lithium battery, insulate it with vinyl tape, contact your place of purchase, and follow their instructions.
  • Page 137: Battery Recycling Information For The European Union

    Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances. For proper collection and treatment, go to: http://www.lenovo.com/lenovo/environment Appendix C. WEEE and recycling information...
  • Page 138 ThinkCentre User Guide...
  • Page 139: Index

    Description device drivers devices, handling static-sensitive diagnostics programs, using diagnostics, troubleshooting DisplayPort connector documentation, using drivers, device © Copyright Lenovo 2011 drives bays specifications environment, operating Ethernet Ethernet connector exiting, Setup Utility expansion external options, installing...
  • Page 140 PCI card internal drives internal speaker, replacing keyboard connector keyboard, replacing Lenovo ThinkVantage Toolbox Lenovo ThinkVantage Tools Lenovo Welcome 6, 111 locating components media, creating and using recovery media memory module installing, replacing...
  • Page 141 (flashing) the BIOS USB connector using a rescue medium, creating and diagnostic programs documentation other services passwords Setup Utility VGA monitor connector video subsystem viewing and changing settings warranty information workspace, backup and recovery © Copyright Lenovo 2011...
  • Page 142 ThinkCentre User Guide...
  • Page 144 Part Number: 0A22862 Printed in USA (1P) P/N: 0A22862 *0A22862*...

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