Older Computers; Progressive-Streaming Movies; Real-Time-Streaming Movies - Autodesk 64006-051108-9001 - Discreet Cleaner - Mac User Manual

242 Chapter 12: Troubleshooting

Older Computers

Most new codecs and architectures do not support computers prior to Power Macintosh and
Pentium computers. Usually, movies do not play at all on unsupported computers, but
sometimes they are displayed with very strange or erratic results.

Progressive-streaming Movies

If progressive-streaming movies are not showing up properly in your page even though you
included the embed tags in the new HTML and uploaded the HTML and movies to the server:
• Reload the page with your browser.
• View the HTML source with a text editor to make sure the embed tag is actually included.
Older HTML editors may not recognize the QuickTime tags and may delete them.
Make sure that the names of the movies are compatible with the server and end with the
•
proper suffix. For most servers, this means avoiding spaces and using only alpha-numeric
characters.
• Double-check to make sure that the movie name in the HTML is exactly the same as the
movie name on the server. Sometimes you may change the name of a movie and forget to
change the reference to it in the HTML document. Make sure that the capitalization is the
same if you are using a Unix or Windows server.

Real-Time-streaming Movies

If realtime-streaming movies are not showing up properly in your page:
Make sure that you have properly created the reference file (master movie for QuickTime,
•
RAM for Real 10, and WVX or WAX for Windows Media) and linked it in the HTML.
Make sure the reference file is in the correct location on the HTTP server.
•
Double-check that the embed tag in the HTML page links to the reference file, not the
•
movie itself. Carefully look at all specified paths to make sure that they are correct and
don't have capitalization differences.
Make sure that you have uploaded the movie to the streaming server and not to the HTTP
•
server.
Test the server with a sample movie to determine if you are having trouble in general with
•
the server or if it is a specific movie with which there are problems.