Gateway ID58 Reference Manual
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Gateway ID58 Reference Manual

Gateway id58 series reference guide
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  • Page 1 NOTEBOOK REFERENCEGUIDE...

  • Page 3: Table Of Contents

    Contents Chapter 1: About This Reference ..1 About this guide ......2 Accessing your online User Guide .
  • Page 4 Contents Using the keyboard ......28 Key types ....... . 29 System key combinations .
  • Page 5 www.gateway.com Changing power modes ....60 Changing notebook power settings ... . . 62 Changing the power plan .
  • Page 6 Contents DVD drives ......92 Ethernet ....... . 93 File management .

  • Page 7: Chapter 1: About This Reference

    CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information...

  • Page 8: About This Guide

    CHAPTER 1: About This Reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway notebook. For all other notebook information, see User Guide your online Accessing your online User Guide User Guide In addition to this guide, your online User Guide been included on your hard drive.

  • Page 9: Gateway Model And Serial Number

    www.gateway.com Gateway model and serial number A label on the bottom of your notebook contains information that identifies your notebook model and its features. Gateway Customer Care will need this information if you call for assistance. Microsoft Certificate of Authenticity Important The label shown in this section is for informational purposes only.
  • Page 10 CHAPTER 1: About This Reference...

  • Page 11: Chapter 2: Checking Out Your Notebook

    CHAPTER2 Checking Out Your Notebook • Front • Left • Right • Back • Bottom • Keyboard area • LCD panel...

  • Page 12: Front

    CHAPTER 2: Checking Out Your Notebook Front Left eSATA jack Memory card HDMI out Monitor Ethernet reader jack port port jack Component Icon Description Monitor port Plug an analog VGA monitor or projector into this port. For more information, see “Viewing the display on a projector, monitor, or television”...

  • Page 13: Right

    www.gateway.com Component Icon Description USB port Plug USB devices (such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into these ports. eSATA jack eSATA Connect an external SATA hard drive to this optional jack. Right Headphone Microphone USB port Power...
  • Page 14 CHAPTER 2: Checking Out Your Notebook Component Icon Description Power Plug the AC adapter cable into this connector connector. Memory card Insert a memory card from a digital reader camera, MP3 player, PDA, or cellular telephone into the memory card reader. For more information, see “Using the memory card reader”...

  • Page 15: Back

    www.gateway.com Back Kensington Modem Ventilation fan lock slot jack Component Icon Description Kensington™ Secure your notebook to an object by lock slot connecting a Kensington cable lock to this slot. Modem jack Plug a dial-up modem cable into this optional jack. For more information, see “Connecting the optional dial-up modem”...

  • Page 16: Bottom

    CHAPTER 2: Checking Out Your Notebook Bottom Battery Ventilation slots and Battery cooling fan lock Battery latch Memory Hard drive bay Component Icon Description Battery Provides power when the notebook is not plugged into AC power. Battery Slide to unlock the battery. For more lock information, see “Changing batteries”...

  • Page 17: Keyboard Area

    www.gateway.com Component Icon Description Hard drive The hard drive is located in this bay. Ventilation Helps cool internal components. slots and Warning: Do not work with the notebook cooling fan resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin.
  • Page 18 CHAPTER 2: Checking Out Your Notebook Component Icon Description Speakers Left and right speakers deliver stereo audio output. Capacitive Press to access capacitive touch keys function. touch keys For more information, see “Using the capacitive touch keys” on page Keyboard Provides all the features of a full-sized, computer keyboard.

  • Page 19: Lcd Panel

    www.gateway.com LCD panel Webcam Webcam curtain switch Component Icon Description Webcam Use to let others see who they are communicating with when making VoIP calls. For more information, see “Using the webcam” on page Webcam Ensures user privacy by covering the webcam curtain lens with a retractable screen.
  • Page 20 CHAPTER 2: Checking Out Your Notebook...

  • Page 21: Chapter 3: Setting Up And Getting Started

    CHAPTER3 Setting Up and Getting Started • Working safely and comfortably • Connecting the AC adapter • Connecting to a broadband modem or network • Connecting the optional dial-up modem • Starting your notebook • Turning off your notebook • Restarting (rebooting) your notebook •...

  • Page 22: Working Safely And Comfortably

    CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your notebook, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: Keep hands and arms parallel to the floor. •...

  • Page 23: Setting Up Your Computer Desk And Chair

    www.gateway.com Avoid focusing your eyes on your screen for long • periods of time. Every 10 or 15 minutes, look around the room, and try to focus on distant objects. Where feasible, keep your head vertical while • looking at the screen. If you use an external keyboard, raise the notebook so the top of its screen is no higher than eye level.

  • Page 24: Avoiding Discomfort And Injury From Repetitive

    CHAPTER 3: Setting Up and Getting Started Avoiding discomfort and injury from repetitive strain Vary your activities to avoid excessive repetition. • Take breaks to change your position, stretch your • muscles, and relieve your eyes. Find ways to break up the work day, and •...
  • Page 25 www.gateway.com To connect the AC adapter: Connect the power cord to the AC adapter. Connect the AC adapter to your notebook’s power connector. Plug the power cord into a wall outlet. The battery charge indicator turns on (see “Front” on page 6 for the location of the battery charge indicator).

  • Page 26: Protecting From Power Source Problems

    CHAPTER 3: Setting Up and Getting Started When you finish using your notebook for the first time, turn off your notebook and leave your notebook connected to AC power until the battery charge indicator turns blue. Important If the battery charge indicator does not turn blue after three hours, contact Gateway Customer Care at the location shown on the Customer Care label.

  • Page 27: Connecting The Optional Dial-Up Modem

    www.gateway.com To connect to a cable or DSL modem or to a wired Ethernet network: Insert one end of the network cable into the network jack on your notebook. When using a cable with a sleeve over the plug, pull the sleeve back to make sure that the plug locks into the jack.
  • Page 28 CHAPTER 3: Setting Up and Getting Started To connect the optional modem: Insert one end of the modem cable into the modem jack on your notebook. Insert the other end of the modem cable into a telephone wall jack. Important The modem will not work with digital or PBX telephone lines.

  • Page 29: Starting Your Notebook

    www.gateway.com Starting your notebook Warning Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution Provide adequate space around your notebook so air vents are not obstructed.

  • Page 30: Waking Up Your Notebook

    CHAPTER 3: Setting Up and Getting Started Attach and turn on any peripheral devices, such as printers, scanners, and speakers. For more information about connecting peripheral devices, see “Installing a printer or other peripheral device” on page See the documentation that came with each device for its setup instructions.

  • Page 31: Restarting (Rebooting) Your Notebook

    www.gateway.com To put your notebook to sleep: Click (Start), then click (power). The • notebook saves your session and partially shuts down to save power. -OR- Press F +F3. You can change the Sleep mode from the standard Sleep mode (default) to Hybrid Sleep.

  • Page 32: Using The Status Indicators

    CHAPTER 3: Setting Up and Getting Started To restart your notebook: Click (Start), click the arrow next to the lock • icon, then click Restart. The notebook turns off, then turns on again. Important If your notebook does not turn off immediately, complete the following steps until the notebook turns off: 1.
  • Page 33 www.gateway.com Indicator Icon Description Num lock LED on - Num lock is turned ❥ LED off - Num lock is turned ❥ off. Caps lock LED on - Caps lock is turned ❥ LED off - Caps lock is turned ❥...

  • Page 34: Using The Keyboard

    CHAPTER 3: Setting Up and Getting Started Using the keyboard Your notebook features a full-size keyboard that functions the same as a desktop computer keyboard. Many of the keys have been assigned alternate functions, including shortcut keys for Windows, function keys for specific system operations, and the Num Lock keys for the numeric keypad.

  • Page 35: Key Types

    www.gateway.com Key types The keyboard has several different types of keys. Some keys perform specific actions when pressed alone and other actions when pressed in combination with another key. Key type Icon Description Function keys Press these keys labeled F1 to F12 to perform actions in programs.

  • Page 36: System Key Combinations

    CHAPTER 3: Setting Up and Getting Started System key combinations When you press the F key and a system key at the same time, your notebook performs the action identified by the text or icon on the key. Press and hold To...
  • Page 37 www.gateway.com Press and hold To... , then press this system key... Turns the display screen backlight off to save power. Press any key to return. Play/ Pause—Plays or pauses the CD or DVD. Stop—Stops playing the CD or DVD. Previous—Skips back one CD track or DVD chapter.

  • Page 38: Using The Ez Pad Touchpad

    CHAPTER 3: Setting Up and Getting Started Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone. Touchpad Left button Right button When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction.
  • Page 39 www.gateway.com left right buttons You can use the EZ-Pad below the touchpad to select objects. You can attach a mouse to the notebook using a USB port. You do not need to shut down the notebook to connect a USB mouse.
  • Page 40 CHAPTER 3: Setting Up and Getting Started To... Do this... Start a Position the program or pointer over open a file the object. or folder. Press the left button twice in rapid succession. This action is called double-clicking Access a Position the shortcut pointer over...

  • Page 41: Using The Capacitive Touch Keys

    www.gateway.com Using the capacitive touch keys PowerSave Touchpad Wireless Increase MyBackup Decrease toggle switch volume volume (only for certain models) Touchpad Increase Programmable Wireless MyBackup Decrease toggle volume switch volume (only for certain models) Button Description PowerSave key—enable Gateway PowerSave solution.

  • Page 42: Using The Webcam

    CHAPTER 3: Setting Up and Getting Started Button Description MyBackup key—launch Gateway MyBackup solution. The Gateway MyBackup solution is a simple three-step process that allows you to create backup copies of your entire system or selected files and folders according to a schedule or as you need to. Decrease volume —press to decrease volume.

  • Page 43: Adjusting The Brightness

    www.gateway.com Adjusting the brightness To adjust screen brightness: Use the increase brightness and decrease • brightness keys on the keyboard. For more information, see “System key combinations” on page -OR- Click (Start), All Programs, Accessories then Windows click Windows Mobility Center. The Mobility Center window opens.

  • Page 44: Adjusting The Volume

    CHAPTER 3: Setting Up and Getting Started Adjusting the volume You can use the volume control to adjust the overall volume of your notebook. To adjust the overall volume level using hardware controls: If you are using external speakers, turn the knob •...
  • Page 45 www.gateway.com To mute the volume, click (Mute). To restore volume, click it again. To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices. Adjust the Windows Sounds slider to change system sounds volume independently of general volume (such as the volume used for music and game sounds).

  • Page 46: Turning Your Wireless Radio On Or Off

    CHAPTER 3: Setting Up and Getting Started Turning your wireless radio on or off Your Gateway notebook may have a factory-installed wireless radio. Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane.

  • Page 47: Bluetooth Radio

    www.gateway.com Disabling the wireless IEEE 802.11 radio You should disable the wireless IEEE 802.11 radio while traveling by airplane to prevent it from being accidently turned on while in flight. Bluetooth radio Your notebook may have a Bluetooth radio for communicating with another Bluetooth device, such as a printer, scanner, camera, MP3 player, headphone, keyboard, or mouse.
  • Page 48 CHAPTER 3: Setting Up and Getting Started...

  • Page 49: Chapter 4: Using Drives And Accessories

    CHAPTER4 Using Drives and Accessories • Using the DVD drive • Using an eSATA (external SATA) hard drive • Using the memory card reader • Installing a printer or other peripheral device • Viewing the display on a projector, monitor, or television...

  • Page 50: Using The Dvd Drive

    CHAPTER 4: Using Drives and Accessories Using the DVD drive You can use your notebook to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this This is your drive...

  • Page 51: Using A Dvd Drive

    www.gateway.com If your drive has this This is your drive Use your drive for... logo... type... Multi-format Installing programs, double layer playing audio CDs, playing DVD±RW drive DVDs, accessing data, ROM/R/RW recording music and data to CD-R or CD-RW discs, and recording video and data to DVD-R, DVD+R, DVD-RW, DVD+RW, or...

  • Page 52: Using An Esata (External Sata) Hard Drive

    CHAPTER 4: Using Drives and Accessories For information about cleaning a CD or DVD, see “Cleaning CDs or DVDs” on page 77. Optical drive eject button Optial disk access indicator To remove a CD or DVD: Press the eject button on the DVD drive. Using an eSATA (external SATA) hard drive To connect your eSATA hard drive to your...

  • Page 53: Using The Memory Card Reader

    www.gateway.com Turn on your notebook. Important For more information about using your eSATA hard drive, see your drive’s documentation. Using the memory card reader You can use memory cards to transfer pictures from a digital camera to your notebook. You can also use the memory card reader to transfer data between your notebook and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone.

  • Page 54: Using A Memory Card

    CHAPTER 4: Using Drives and Accessories Using a memory card To access a file on a memory card: Click (Start), then click Computer. Double-click the drive letter (for example, the E: drive), then double-click the file name. Removing a memory card Important Do not use the remove hardware icon in the taskbar to...

  • Page 55: Connecting A Usb Device

    www.gateway.com Connecting a USB device Your notebook has USB ports for connecting devices such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse. Important USB devices may have special installation instructions. See your USB device’s installation guide. Important For more information about using the USB port on your device, see your device’s documentation.

  • Page 56: Viewing The Display On A Projector, Monitor, Or Television

    CHAPTER 4: Using Drives and Accessories Viewing the display on a projector, monitor, or television You can use your notebook for giving presentations by connecting an external monitor, projector, or television to your monitor (VGA) or optional HDMI port. Your notebook supports simultaneous LCD and external display.
  • Page 57 www.gateway.com Plug the other end of the VGA cable into the monitor port on your notebook. -OR- Plug the other end of the HDMI cable into the optional HDMI port on your notebook. Turn on your notebook. Plug the projector’s, monitor’s, or television’s power cord into an AC power source and turn it Windows recognizes the new hardware and the New Display Detected...

  • Page 58: Adjusting The Display Properties

    CHAPTER 4: Using Drives and Accessories Press F +F4 to switch between viewing the display on the LCD panel, viewing the display on the projector, monitor, or television, and viewing the display on both the LCD panel and the projector, monitor, or television. Important If a monitor, projector, or television is connected and you close the LCD panel, your notebook may turn off the LCD...

  • Page 59: Using The Projector Or Monitor For A Presentation

    www.gateway.com Display Click (Change display settings). The Settings dialog box opens. Click monitor 2. Adjust properties such as Resolution or Colors if necessary. To use the monitor, projector, or television as a “mirror” (duplicate) of the notebook display (both displays have the same content), click to deselect the check box for Extend my Windows desktop onto this monitor.
  • Page 60 CHAPTER 4: Using Drives and Accessories To use a projector, monitor, or television for a presentation: Click (Start), All Programs, Accessories then Windows click Windows Mobility Center. The Mobility Center window opens. For more information about the Windows Mobility Center, see “Using the Windows Mobility Center” in your User Guide online Click...

  • Page 61: Chapter 5: Managing Power

    CHAPTER5 Managing Power • Monitoring the battery charge • Recharging the battery • Changing batteries • Extending battery life • Changing notebook power settings...

  • Page 62: Monitoring The Battery Charge

    CHAPTER 5: Managing Power Monitoring the battery charge Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor technologies to manage the processor speed and power consumption for a greater battery life experience.

  • Page 63: Changing Batteries

    www.gateway.com Changing batteries Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The batteries used in this device may present a fire or chemical burn hazard if mishandled.

  • Page 64: Extending Battery Life

    CHAPTER 5: Managing Power Slide the battery out of the notebook. Slide a recharged battery into the notebook until it snaps into place. Slide the battery lock to the locked position. Turn your notebook over. Open the LCD panel. Extending battery life Maximizing battery performance To get maximum performance from your notebook battery, we recommend that you initially condition...
  • Page 65 www.gateway.com Turn off wireless networking and Bluetooth. • Dim the display as low as is comfortable. • Disconnect all external devices, like USB devices. • Power saver Select the power plan to get • maximum power savings. For more information about using power plans, see “Changing notebook power settings”...

  • Page 66: Using Alternate Power Sources

    CHAPTER 5: Managing Power Using alternate power sources To extend battery life, use alternate power sources whenever possible. If traveling internationally, take electrical • adapters. Save the battery for times when you cannot use a power adapter. If you plan on taking your AC power adapter, also take a single-plug surge protector.
  • Page 67 www.gateway.com Hibernate save to disk - (also called ) writes all • current memory (RAM) information to the hard drive, then turns your notebook completely off. The next time you turn on your notebook, it reads the memory information from the hard drive and opens the programs and documents that were open when you activated Hibernate mode.

  • Page 68: Changing Notebook Power Settings

    CHAPTER 5: Managing Power If your notebook ...and you want ...then is... to... Enter Click (Start), Hibernate click the arrow next mode to the lock icon, then click Hibernate. In Sleep, Hybrid Exit Sleep, Press the power Sleep, or Hybrid Sleep, button.
  • Page 69 www.gateway.com High performance - This power plan sacrifices • battery life in order to gain performance. Use this plan if you need additional computing power for your program. Your battery may not last as long as you are accustomed to under the other two power plans.

  • Page 70: Changing Advanced Settings

    CHAPTER 5: Managing Power Changing advanced settings Advanced power settings let you assign different power saving modes to the power button and Sleep system key. You can also select which power saving mode is activated when you close the LCD panel. To change advanced power management settings: Click (Start), All Programs, Accessories...
  • Page 71 www.gateway.com Click the + in front of Sleep, then click the + in front of Allow hybrid sleep. Change the values to On for On battery and Plugged in. Help For more information about hybrid sleep, click Start, then click Help and Support. Type the keyword hybrid in the Search Help box, then press E NTER...
  • Page 72 CHAPTER 5: Managing Power...

  • Page 73: Chapter 6: Traveling With Your Notebook

    CHAPTER6 Traveling with Your Notebook • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Security • Power • Additional tips...

  • Page 74: Packing Your Notebook

    CHAPTER 6: Traveling with Your Notebook Packing your notebook Remove all discs, peripheral devices, and cables. • Remember to pack those you will need while traveling. Pack your notebook securely into a briefcase or • hand-carried luggage, and keep it separate from toiletries, liquids, and food.

  • Page 75: Radio Frequency Wireless Connections

    www.gateway.com Radio frequency wireless connections Important If your notebook came equipped with an internal embedded wireless device, see “Legal Information” on page 117 for general wireless regulatory guidelines. Every country has different restrictions on the use • of wireless devices. If your notebook is equipped with a wireless device, check with the local radio approval authorities prior to your trip for any restrictions on the use of a wireless device in the...

  • Page 76: Security

    CHAPTER 6: Traveling with Your Notebook Security Get a locking cable for your notebook so you can • attach a cable lock and leave your notebook in your hotel room while you are away. Always keep your notebook with you while •...

  • Page 77: Power

    www.gateway.com Important You must enter the User Password each time you turn on your notebook if it was turned off or put in hibernate mode. You do not need to enter the User Password if your notebook was put in Sleep mode. Highlight Password on boot, then press E NTER Highlight Enabled, then press E...

  • Page 78: Additional Tips

    CHAPTER 6: Traveling with Your Notebook Additional tips If you plan to use several USB peripheral devices, • take a portable USB hub to provide additional USB ports. Take a network cable if you need to connect to • a network. Some hotels provide Internet connectivity only through their networks.

  • Page 79: Chapter 7: Maintaining Your Notebook

    CHAPTER7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Maintaining the battery • Cleaning CDs or DVDs • Recovering your system...

  • Page 80: Caring For Your Notebook

    CHAPTER 7: Maintaining Your Notebook Caring for your notebook To extend the life of your notebook: Be careful not to bump or drop your notebook, • and do not put any objects on top of it. The case, although strong, is not made to support extra weight.

  • Page 81: Cleaning The Exterior

    www.gateway.com A soft, lint-free cloth • An aerosol can of air that has a narrow, • straw-like extension Cotton swabs • A DVD drive cleaning kit • Cleaning the exterior Warning When you shut down your notebook, the power turns off, but some electrical current still flows through your notebook.

  • Page 82: Cleaning The Notebook Screen

    CHAPTER 7: Maintaining Your Notebook Cleaning the notebook screen Caution A notebook LCD screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners. Use a soft cloth and water to clean the LCD screen. Squirt a little water on the cloth (never directly on the screen), and wipe the screen with the cloth.

  • Page 83: Storing Batteries

    www.gateway.com Storing batteries Do not charge up the battery, then store it away. A stored battery should be used every three to four weeks. Let the battery fully discharge, then recharge to 40% if you plan to store it again. If you store a battery for longer than three to four weeks, the battery could fully discharge because the battery circuitry itself consumes power.

  • Page 84: Recovering Your System

    CHAPTER 7: Maintaining Your Notebook Recovering your system You can solve most computer problems by following the information in or in the “Troubleshooting” on page 87 technical support pages at www.gateway.com. Problem solving may also involve reinstalling some or recovering all of the computer’s software (also called restoring your system).

  • Page 85: Creating Recovery Discs

    www.gateway.com Creating recovery discs If your computer experiences problems that are not recoverable by other methods, you may need to reinstall the Windows operating system and factory-loaded software and drivers. To reinstall using discs, you must create the set of recovery discs beforehand.
  • Page 86 CHAPTER 7: Maintaining Your Notebook Create Backup Disc dialog box opens. This dialog box tells you the number of blank, recordable discs you will need to complete the recovery discs. Make sure that you have the required number of identical, blank discs ready before continuing.

  • Page 87: Recovering Pre-Installed Software And Drivers

    www.gateway.com Recovering pre-installed software and drivers As a troubleshooting step, you may need to reinstall the software and device drivers that came pre-installed on your computer from the factory. You can recover using either your hard drive or the backup discs you have created.

  • Page 88: Returning To A Previous System Condition

    CHAPTER 7: Maintaining Your Notebook Click Contents. A list of software and device drivers opens. Click the install icon for the item you want to install, then follow the on-screen prompts to complete the installation. Repeat this step for each item you want to reinstall. Returning to a previous system condition Microsoft System Restore periodically takes “snapshots”...
  • Page 89 www.gateway.com To return to a restore point: Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Backup and Restore Center Center. The opens. On the left side of the window, click Repair Windows using System Restore, then click Next. Choose a restore point dialog box opens.

  • Page 90: Returning Your System To Its Factory Condition

    CHAPTER 7: Maintaining Your Notebook Returning your system to its factory condition In case your computer experiences problems that are not recoverable by other methods, you may need to reinstall everything to return your system to its factory condition. You can reinstall using either your hard drive or the recovery discs you have created.
  • Page 91 www.gateway.com Click Yes, then click Start. A dialog box displays information about the hard drive that the operating system will be recovered to. Caution Continuing the process will erase all files on your hard drive. Click OK. The recovery process begins by restarting your computer, then continues by copying files to your hard drive.
  • Page 92 CHAPTER 7: Maintaining Your Notebook Recovering from your recovery discs To reinstall Windows Vista and all pre-installed software and drivers: Caution Before using your recovery discs, open the BIOS setup utility and enable the F12 boot menu. Turn on your computer, insert the first system recovery disc into your optical disc drive, then restart your computer.

  • Page 93: Chapter8 Troubleshooting

    CHAPTER8 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support...

  • Page 94: Safety Guidelines

    CHAPTER 8: Troubleshooting Safety guidelines Warning Do not try to troubleshoot your problem if power cords or plugs are damaged, if your notebook was dropped, or if the case was damaged. Instead, unplug your notebook and contact a qualified computer technician. While troubleshooting your notebook, follow these safety guidelines: Never remove the memory bay cover or hard...

  • Page 95: Troubleshooting

    www.gateway.com If the notebook will not turn on, try turning it • on with the notebook plugged in and the battery removed, then try turning the notebook on with the notebook unplugged and the battery installed. If a peripheral device (such as a keyboard or •...

  • Page 96: Diskette Drive (External)

    CHAPTER 8: Troubleshooting Diskette drive (external) The diskette drive is not recognized Shut down and restart your notebook. • Disconnect the USB cable, then reconnect it. • You see an “Access Denied” or “Write protect” error message Move the write-protection tab in the upper-right •...

  • Page 97: Display

    www.gateway.com Display The screen is too dark Adjust the brightness using the system keys or • Windows Mobility Center. For more information about adjusting the brightness, see “Adjusting the brightness” on page The screen resolution is not correct Display Change the screen resolution from the •...

  • Page 98: Dvd Drives

    CHAPTER 8: Troubleshooting Make sure the notebook is not in Sleep or • Hibernate mode. Press the power button. The notebook may be sending its display to an • external monitor or projector. Press F + F4 several times to toggle through the LCD panel, an external monitor or projector, or both.

  • Page 99: Ethernet

    www.gateway.com If you are using the built-in speakers, make sure • that nothing is plugged into the headphone jack on the notebook. For the location of the headphone jack, see “Front” on page If you are using powered speakers, make sure •...

  • Page 100: File Management

    CHAPTER 8: Troubleshooting File management A file was accidentally deleted Recover the file from the Recycle Bin by • following the instructions in “Deleting files and User Guide folders” in your online Caution If a file was deleted while holding down the S HIFT or if the Recycle Bin has been emptied, the file cannot be restored.

  • Page 101: Internet

    www.gateway.com The hard drive cannot be accessed, or you see a “General failure reading drive C” error message If a diskette is in the diskette drive, eject it and • restart your notebook. Make sure that the hard drive is installed •...

  • Page 102: Keyboard

    CHAPTER 8: Troubleshooting You see an “Unable to locate host” message and are unable to browse the Internet This problem can occur when you have typed a • URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties.

  • Page 103: Media Center

    www.gateway.com You are pressing a letter key and a number appears on the screen The numeric keypad is turned on. For more • information about using your keyboard, see “Using the keyboard” on page An external keyboard does not work Make sure that the keyboard cable is plugged in •...
  • Page 104 CHAPTER 8: Troubleshooting Type of connection used—You can connect the • notebook video output to a TV. However, the connection type has an affect on the video quality. The notebook has two video outputs: HDMI—If your TV includes an HDMI port, •...
  • Page 105 www.gateway.com refresh rates, they are designed to make static white backgrounds with black text look readable. Some small display devices do not make colorful motion video look its best. Generally, video will look better on a larger display device. Age of the TV—Newer TVs usually have more •...

  • Page 106: Memory

    CHAPTER 8: Troubleshooting You want to know whether you can burn videos that were recorded in Media Center mode to a DVD Yes, you can. The Media Center saves recorded • videos in the DVR-MS format. You can burn a DVR-MS file to a DVD with DVD recording (burning) software, such as Power2Go, and with the Media Center itself.

  • Page 107: Memory Card Reader

    www.gateway.com You see a “Not enough memory” error message Close all programs, then restart your notebook. • Memory card reader Drive letter for the memory card slot does not appear in the My Computer window Reboot your notebook. • Modem (cable or DSL) The modem does not connect Make sure that the modem cable is plugged into •...
  • Page 108 CHAPTER 8: Troubleshooting Make sure that the modem cable is less than • 6 feet (1.8 meters) long. Remove any line splitters or surge protectors • from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack.
  • Page 109 www.gateway.com Disconnect any answering machine, fax machine, • or printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem. Make sure that you are not using a digital, •...
  • Page 110 CHAPTER 8: Troubleshooting Your 56K modem does not connect at 56K Current FCC regulations restrict actual data • transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. If your notebook has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K.

  • Page 111: Mouse

    www.gateway.com Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an port already open or the modem error such as has failed to respond , the modem did not pass...

  • Page 112: Networks (Wired)

    CHAPTER 8: Troubleshooting The external mouse does not work Make sure that the mouse cable is plugged in • correctly. Shut down and restart your notebook. • Remove all extension cables and switch boxes. • Try a mouse you know is working to make sure •...
  • Page 113 www.gateway.com Your wired Ethernet network is running slower than you expect If your Ethernet network is running slower than • you expect, check the speed of each Ethernet component. For best results, all Ethernet components should be standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100 Mbps), or Gigabit Ethernet (1000 Mbps or 10/100/1000 Mbps).

  • Page 114: Networks (Wireless)

    CHAPTER 8: Troubleshooting Networks (wireless) You turned wireless networking on, but it takes a while to connect When wireless networking is turned on, it • automatically scans for available connections. The scan can take approximately 30 seconds to complete. Your connection on the network seems intermittent or your wireless network is running slower than you expect The speed of a wireless network is related to...
  • Page 115 www.gateway.com You are in a wireless network, you can see the network, but cannot communicate, send files, print, or get to the Web Wireless If your access point uses WEP, go to the • Networking Properties window and make sure that both the WAP and the WLAN in the computer have matching WEP keys.

  • Page 116: Passwords

    CHAPTER 8: Troubleshooting You cannot see other computers on your network Your notebook may not have the same • workgroup name as the other computers on your network. For more information, see “Naming the User computers and workgroup” in your online Guide If your notebook was previously connected •...

  • Page 117: Power

    www.gateway.com Power Your notebook is not working on AC power Make sure that your AC power adapter is • connected correctly to your notebook. For instructions on connecting the AC power adapter, see “Connecting the AC adapter” on page If your notebook is plugged into a surge •...
  • Page 118 CHAPTER 8: Troubleshooting The printer will not turn on Make sure that the printer is online. Many • printers have an online/offline button that you may need to press. Make sure that the power cable is plugged into • an AC power source. The printer is on but will not print Check the cable between the printer and your •...

  • Page 119: Sound

    www.gateway.com If the printer status is Offline, right-click the name of the printer you want to use, then click Use Printer Online to set the printer to work online. Wait until files have been printed before sending • additional files to the printer. If you print large files or many files at one time, •...

  • Page 120: Touchpad

    CHAPTER 8: Troubleshooting Touchpad Touchpad is not working Make sure the touchpad is turned on. For more • information, see “Changing mouse, touchpad, or User pointing device settings” in your online Guide The notebook is not responding when you click or tap on the touchpad Turn on the touchpad.
  • Page 121 www.gateway.com If a peripheral device, such as a keyboard or • mouse, does not appear to work, make sure that all cables are plugged in securely. If you have recently installed hardware or • software, make sure that you have installed it according to the instructions provided with it.
  • Page 122 CHAPTER 8: Troubleshooting...

  • Page 123: Appendix A: Legal Information

    APPENDIXA Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices...

  • Page 124: Important Safety

    APPENDIX A: Legal Information Important safety information Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system. Warning Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities.

  • Page 125: Replacement Parts And Accessories

    www.gateway.com Care during use • Do not walk on the power cord or allow anything to rest on it. • Do not spill anything on the notebook. The best way to avoid spills is to avoid eating and drinking near your notebook. •...

  • Page 126: United States Of America

    APPENDIX A: Legal Information Warning In environments where the risk of interference to other devices or services is harmful or perceived as harmful, the option to use a wireless device may be restricted or eliminated. Airports, Hospitals, and Oxygen or flammable gas laden atmospheres are limited examples where use of wireless devices may be restricted or eliminated.
  • Page 127 www.gateway.com Caution The transmitting device embedded in this notebook may not be used with any antenna other than the one provided with the notebook. Federal Communications Commission (FCC) Intentional emitter per FCC Part 15 Low power, Radio transmitter type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz band and/or 5.15 –...
  • Page 128 APPENDIX A: Legal Information Caution Recycle or dispose of the used notebook properly according to federal, state and local laws. Responsible party: Gateway, Inc. 7565 Irvine Center Drive Irvine, CA 92618 Phone: 800-846-2000 Product: • • • AJ2A / AJ2B •...
  • Page 129 www.gateway.com If this device causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem is resolved. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of this equipment.
  • Page 130 APPENDIX A: Legal Information As a general guideline, a separation of 8 inches (20 cm) between the wireless device and the body, for use of a wireless device near the body (this does not include extremities) is typical. This device should be used more than 8 inches (20 cm) from the body when wireless devices are on.

  • Page 131: Japanese Modem Notice

    www.gateway.com Japan Japanese Modem Notice Laser safety statement Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive.
  • Page 132 APPENDIX A: Legal Information • When your electrical or electronic equipment is no longer useful to you, “take it back” to your local or regional waste collection administration for recycling. • In some cases, your “end of life” product may be “traded in” for credit towards the purchase of new Gateway equipment.
  • Page 133 www.gateway.com Notices Copyright © 2008 Gateway, Inc. All Rights Reserved 7565 Irvine Center Drive Irvine, CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway.
  • Page 134 APPENDIX A: Legal Information...

  • Page 135: Index

    Index fuel gauges icons AC adapter installing connecting latch connector life span international adapters locating managing power accessories maximizing safety precautions performance acoustic handset coupler monitoring charge application key recharging release latch arrow keys replacing audio storing adjusting volume troubleshooting back button bays headphone jack...
  • Page 136 Index memory card slot scanner memory cards television supported to wired Ethernet removing memory card USB device video camera slots connections troubleshooting memory audio card broadband Internet cleaning cable modem controlling playback dial-up modem digital camera eject button DSL modem inserting Ethernet manual eject hole...
  • Page 137 www.gateway.com using while traveling eject button inserting digital audio manual eject hole digital camera playing memory card reader regional code troubleshooting USB port DVD drive digital video identifying digital video camera locating connecting troubleshooting directional keys using diskette DVD/CD-RW drive troubleshooting DVD drive diskette drive...
  • Page 138 Index opening Internet troubleshooting function keys Internet chat program Gateway contact information jacks model number connections serial number Support Gateway Recovery Center Kensington cable lock re-installing drivers lock slot re-installing programs key combinations keyboard re-installing software buttons cleaning connecting features hard drive keys locating...
  • Page 139 www.gateway.com battery adding external color quality LCD panel port cleaning screen resolution switching display troubleshooting troubleshooting external LCD/CRT system key using line protector using external line tester mouse lock connecting cable troubleshooting Kensington cable USB port moving pointer maintenance screen objects cleaning MP3 player Media Center...
  • Page 140 Index programs management shortcut menu plans Sleep mode Optical disk access source problems indicator SpeedStep settings Optical drive eject button status indicator surge protector troubleshooting turning off notebook packing notebook password turning on notebook startup printer supervisor default user installing troubleshooting memory cards USB port...
  • Page 141 www.gateway.com Recycle Bin USB port deleting files screen emptying resolution regional code troubleshooting Screen blank re-installing screen objects defaults getting information drivers moving programs selecting software scroll zone Windows security with Gateway Recovery startup password Center while travelling with Windows System security features Restore Kensington cable lock...
  • Page 142 Index wireless Ethernet opening files, folders, and programs status indicators opening shortcut menu battery charge Caps Lock right-clicking drive activity scroll zone hard drive selecting screen objects location Num Lock troubleshooting power toggle on or off Touchpad toggle troubleshooting travel tips supervisor password troubleshooting surge protector...
  • Page 143 www.gateway.com Web site connection webcam speed webcam curtain switch wired Ethernet Windows wireless Ethernet wireless network Product Key Code turning off Windows System Restore Bluetooth notebook wired Ethernet wireless Ethernet troubleshooting wireless network wireless Ethernet turning on button Bluetooth status indicator notebook troubleshooting wireless Ethernet...
  • Page 144 Index...
  • Page 146 MU.WC400.001 MAN SJM50 REF GDE R0 MU WC 4 0 0 0 0 1...

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