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WG103_IG.fm Page 2 Monday, March 30, 2009 12:45 PM
Troubleshooting Tips
Here are some tips for correcting simple problems you may have.
No lights are lit on the wireless access point.
The wireless access point has no power:
•
Make sure the power cord is connected to the access point and plugged in to a
working power outlet or power strip.
•
Make sure you are using the correct NETGEAR power adapter supplied with your
access point.
The Ethernet light is not lit.
There is a hardware connection problem:
•
Make sure the cable connectors are securely plugged in at the access point and the
network device (hub, switch, or router).
•
Make sure the connected device is turned on.
The WLAN light does not blink during wireless activity.
The wireless access point's antennas are not working:
•
If the Wireless LAN activity light stays off while the WG103 is transmitting or
receiving data, disconnect the adapter from its power source and then plug it in again.
•
Make sure the antennas are tightly connected to the WG103.
•
Contact NETGEAR if the Wireless LAN light remains off while the WG103 is
transmitting or receiving data.
You cannot configure the wireless access point from a browser.
Check these items:
•
The WG103 is properly installed, LAN connections are OK, and it is powered on.
Check that the LAN port LED is green to verify that the Ethernet connection is OK.
•
If you are using the NetBIOS name of the WG103 to connect, ensure that your PC
and the WG103 are on the same network segment or that there is a WINS server on
your network.
•
If your PC uses a fixed (static) IP address, ensure that it is using an IP address in the
range of the WG103. The WG103 default IP address is 192.168.0.229 and the default
subnet mask is 255.255.255.0. The WG103 default setting is for a static IP address.
•
If the network where you are connecting it is using DHCP, configure it accordingly.
See the Reference Manual on the Resource CD for the ProSafe® 802.11g Wireless
Access Point for more details.
You cannot access the Internet or the LAN with a wireless-capable
computer.
There is a configuration problem. Check these items:
•
You may not have restarted the computer with the wireless adapter to have TCP/IP
changes take effect. Restart the computer.
•
The computer with the wireless adapter may not have the correct TCP/IP settings to
communicate with the network. Restart the computer and check that TCP/IP is set up
properly for that network. The usual setting for Windows on the Network Properties
is set to "Obtain an IP address automatically."
•
The WG103's default values may not work with your network. Check the WG103
default configuration against the configuration of other devices in your network.
•
For full instructions on changing the access point's default values, see the
Reference Manual on the Resource CD for the ProSafe® 802.11g Wireless Access
Point.
Technical Support
Thank you for selecting NETGEAR products.
After completing the Smart Wizard configuration assistant, locate the serial number on the
bottom label of your product, and use it to register your product at
http://www.NETGEAR.com/register.
Registration is required before you can use our telephone support service. Registration via
our website is strongly recommended. Go to http://kbserver.netgear.com for product
updates and Web support.For Warranty and Regional Customer Support information, see
the Resource CD that came with your product.
This symbol was placed in accordance with the European Union Directive 2002/96 on
the Waste Electrical and Electronic Equipment (the WEEE Directive). If disposed of
within the European Union, this product should be treated and recycled in accordance
with the laws of your jurisdiction implementing the WEEE Directive.
© 2009 by NETGEAR, Inc. All rights reserved. NETGEAR and the NETGEAR logo are registered
trademarks of NETGEAR, Inc. in the United States and/or other countries. Other brand and product
names are trademarks or registered trademarks of their respective holders. Information is subject to
change without notice.
March, 2009
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