Printing Problems - Panasonic KX-MC6020C Operating Instructions Manual

Problem
I cannot find the unit in the
[Target Device] or [Device
Select] dialogue box when
operating the following
functions.
– Scanning
– Remote Control
– PC FAX
– Device Monitor
I forgot the password for
feature programming via
remote operation.

11.3.2 Printing problems

Problem
I cannot print in
monochrome.
OR
I cannot print in colour.
Colour printing is too dark or
too light.
Vertical, white lines appear
on the printed documents.
The printing quality is poor
(e.g. has smudges, blurred
points or lines).
ABC
I changed the recording
paper, but the printing quality
is still poor.
A blank sheet is ejected.
Cause & Solution
L The printer driver has not been installed. Install it on your computer (page
24).
L You may have changed the feature programming password. If you do not
remember it, assign a new password using feature #155 (page 58). When
required to enter the current password, enter "0101" instead.
Cause & Solution
L When using the unit as a printer, change the colour mode from the
[Quality] tab (page 28).
L When printing on envelopes, even if you press {Black}/{Colour}, the
printing colour will follow the colour mode setting.
L When using the unit as a copier;
– press {Black} to copy in monochrome.
– press {Colour} to copy in colour.
L When using the unit as a fax, sending/receiving colour faxes is not possible.
L One or more colour toner cartridge(s) is empty. Replace the toner cartridge
according to the displayed message. Even if cyan, magenta, yellow is
empty, monochrome printing is available.
L Change the colour calibration (page 77).
L The drum cartridge may be the cause. Print the colour test list, then clean
the drum cartridge (feature #480 on page 104).
L Some paper has instructions recommending which side to print on. Try
turning the recording paper over.
L You may have used paper with a cotton and/or fibre content that is over
20 %, such as letterhead or resume paper.
L The recording paper is too damp. Use new paper.
L The glass or rollers are dirty with correction fluid, etc. Clean them (page
101, 102). Please do not insert a document before correction fluid has dried
completely.
L The paper chute is dirty with toner, etc. Clean it (page 103).
L The toner save mode of feature #482 is ON (page 59).
L The unit may not be the cause. Print the printer test list to find out the
problem (page 104).
L You placed the document facing the wrong way when using the copier.
L The other party placed the document in their fax machine the wrong way.
Check with the other party.
11. Help
87