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Troubleshooting
Audio issues
You cannot hear others
If you cannot hear the other participant(s), make sure your loudspeakers or headphones are
connected. Then check all volume controls:
Your headphones or loudspeakers may have their own volume buttons or switches.
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The Windows volume settings will override all other volume controls. Look for the loud-
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speaker icon in your systray to open and/or unmute.
Movi has its own volume settings, see page Speaker volume.
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If this does not solve the problem, it may be that audio is not being sent from the other end.
Ask the other participant(s) to perform the microphone check described below.
Others cannot hear you
If the other call participant(s) cannot hear you, make sure your microphone is properly con-
nected and not muted.
Low or distorted sound
If call participants are experiencing distorted sound, very low sound, or echos:
1. Check whether any of you have enabled microphone boost, echo cancellation, gain control,
noise reduction, digital effects or similar features for your audio devices.
2. Turn all such audio device features off for Movi to work optimally.
Further troubleshooting
If all local devices are turned on and working and audio and/or video issues remain, the prob-
lem could be with the videoconferencing infrastructure setup. Contact your IT administrator
for support and further troubleshooting.
Conference information
Move the cursor over the video window to display the information bar at the top of the win-
dow.
The Call status info button
Your IT administrator may request such information from you for troubleshooting purposes.
Movi User Guide
in the top right corner opens
Troubleshooting
Conference
information.
Page 18 of 19
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