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Solution
Check the vCenter Connection Status on the Setup tab of the Administration Portal to verify that
u
CapacityIQ is running. Wait for the information to appear on the Dashboard.
Wrong Time Zone Setting
Setting the time zone incorrectly during installation of the CapacityIQ appliance results in time stamping errors
for views and reports.
Problem
If the time zone for Capacity IQ does not match the time zone on the vCenter Server, the collected data does
not reflect the time zone in which you are located.
Cause
Capacity IQ might collect data across numerous time zones that use standard or Daylight Savings Time. To
view data as if it comes from one time zone, CapacityIQ uses the Set Timezone setting to adjust the date and
time associated with the collected inventory and performance data. Daily and weekly data are time stamped
with the date and time of the vCenter Server location where CapacityIQ is installed. Data for monthly and
greater intervals uses UTC time.
Solution
1
In the vSphere Client, select the VMware CapacityIQ appliance in the inventory panel.
2
Click the Console tab.
3
Navigate to Set Timezone, select the time zone from the list of zones, and click OK.
Select the time zone that matches the local time for vCenter Server where the CapacityIQ virtual appliance
is installed. If any time zones are missing from your view of the list, press Shift+PgUp or Shift+PgDn to
scroll through the zones.
4
Open a browser window and navigate to the URL that appears in the console interface to start the
Administration Portal.
5
On the Status tab of the Administration Portal, click Restart to restart CapacityIQ.
System Time Synchronization
As a best practice, synchronize the time of CapacityIQ with the time of the ESX host that is hosting CapacityIQ.
Problem
If CapacityIQ is not synchronized with the ESX host, the system time is not synchronized with the time on
other systems in your datacenter.
Cause
You disable the time synchronization feature.
Solution
1
In the vSphere Client, right-click the CapacityIQ virtual machine and select Edit Settings.
2
In the Virtual Machine Properties dialog box, click the Options tab.
3
Select the VMware Tools setting.
4
Under Advanced options, select Synchronize guest time with host.
5
Click OK.
VMware, Inc.
Chapter 5 Troubleshooting Installation
27
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