Sony PCV-R526DS - Vaio Digital Studio Desktop Computer User Manual page 221

© 1999 Sony Electronics Inc. Reproduction in whole or in part without written permission is prohibited. All rights
reserved. Sony, VAIO, the VAIO logo, VAIO Digital Studio, VAIO Smart, DVgate, and i.LINK are trademarks of Sony.
All other trademarks are trademarks or registered trademarks of their respective owners.
This document describes how to solve common problems you may encounter when using your computer. Many
problems have simple solutions, so try these suggestions before you call Sony Customer Support.
My computer or software program "locks up"
Close the application that is currently locked up by pressing ALT+F4.

If you cannot restart as described in the preceding steps, you can restart the computer by pressing

CTRL+ALT+DELETE or by pressing the power switch for more than six seconds.
! Pressing CTRL+ALT+DELETE may result in the loss of changes made to files that are currently open.
Contact the software publisher or designated provider for technical support. See the phone numbers on the

next page.
Adobe Systems Incorporated
America Online
AT&T
CompuServe Interactive, Incorporated
S-S 10 AM - 10 PM ET
Network Associates, Inc.
EarthLink Network, Inc.
Encompass, Inc.
Prodigy Communications Corporation
Intuit Inc.
MediaLive, Inc.
Symantec Corporation
LucasArts Entertainment Company
My CD-ROM/DVD-ROM/CD-RW drive tray does not open
Make sure the computer is turned on.

If the Eject button does not work, you can open the tray by inserting a straightened heavy-weight paper clip

into the emergency eject hole.
When I click an application icon, a message such as "You must insert
the application CD into your CD-ROM drive" appears and the software
does not start
Some titles require specific files that are located on the application's CD-ROM. Insert the disc and try starting

the program again.
Check to make sure you inserted the CD-ROM with the label side facing up.

My modem connection is slow
The computer's modem uses K56flex
telephone line noise or compatibility with telephone equipment (such as fax machines or other modems). If you think
your modem is not connecting properly to other computer-based modems, fax machines, or your Internet Service
Provider, check the following:
Have your phone company check that your phone line is free from any line noise.

If your problem is fax-related, check that there are no problems with the fax machine you are calling and that

it is compatible with fax modems.
If you are having a problem connecting with your Internet Service Provider, check that the ISP is not

experiencing technical problems.
Troubleshooting Guide
206-628-5737, M-F, 6 AM-5 PM PT
800-827-3338, 7 days a week, 6 AM - 2 PM ET
800-400-1447, 7 days a week, 24 hours a day
408-988-3832, M-F, 9 AM - 5 PM CT
800-395-8410, 7 days a week, 24 hours a day
800-927-3000, 7 days a week, 24 hours a day
800-PRODIGY, 7 AM - 3 AM ET
900-555-4688, 7 days a week, 24 hours a day
408-556-2060, 9 AM-10 PM PT everyday
800-798-0850
415-507-4545 M-F, 8:30 AM - 4:30 PM PT
TM
technology/V.90. Many factors influence modem connection speed, including
800-848-8990, M-F, 8 AM - 1 AM ET,
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