Troubleshooting - Denon DVD-A1UDCI Owner's Manual

ENGLISH

Troubleshooting

If a problem should arise, first check the following:
1. Are the connections correct?
2. Is the set being operated as described in the owner's manual?
3. Are the other components operating properly?
If· this· unit· does· not· operate· properly,· check· the· items· listed· in· the· table· below.· Should· the· problem·
persist,·there·may·be·a·malfunction.
In·this·case,·disconnect·the·power·immediately·and·contact·your·store·of·purchase.
Symptom
Power· does· not· turn· • Check·if·the·power·cord·is·properly·connected.
on. • Plug·the·power·supply·cord·into·the·power·outlet.
• The·safety·protection·device·may·be·activated.·Unplug·the·power·
cord·once,·and·wait·for·5-10·seconds·and·then·plug·it·in·again.
• DVD-A1UDCI·enters·the·standby·status·by·safety·function·when·
the·fan·stops.·Check·the·back·of·the·set·if·something·is·disturbing·
the·fan·rotation.
Unable· to· play· back· • Does·the·SD·Memory·Card·has·more·than·1GB·of·available·space?
bonus·view. • Has·the·SD·Memory·Card·been·initialized·by·the·DVD-A1UDCI?
• Was·the·SD·Memory·Card·inserted·while·the·power·of·the·unit·is·
on.·(Insert·the·SD·Memory·Card·while·the·DVD-A1UDCI·is·in·the·
standby·status.)
Picture· does· not· • Switch·the·TV's·input·setting·to·the·external·input·connected·to·
appear. the·player.
• Is·the·Pure·Direct·function·set·to·"On"?·Set·to·"Off".
Also,·is·"Pure·Direct·Setup"·–·"Video·Out"·on·the·GUI·menu·set·
to·"Off"·at·the·"User·Preset·1"·or·"User·Preset·2"·setting?·Set·it·
to·"On".
• Check·the·connection·of·the·video/S-Video/component·video·cable.
• Does·the·"Video·Setup"·–·"Component·Resolution"·setting·on·the·
GUI·menu·match·the·connected·device's·resolution?·Set·it·so·that·
it·matches.
Video· and· audio· are· • Check·the·connection·of·the·HDMI·cable.
not·output·with·HDMI· • Is· the· "HDMI"· indicator· of· the· display· of· the· DVD-A1UDCI·
connection. lighting?
• Is·the·Pure·Direct·function·set·to·"On"?·Set·to·"Off".
Also,·is·"Pure·Direct·Setup"·–·"Video·Out"·on·the·GUI·menu·set·
to·"Off"·at·the·"User·Preset·1"·or·"User·Preset·2"·setting?·Set·it·
to·"On".
• Check· whether· the· connected· display· device· or· other· device·
supports·HDCP .·This·unit·will·not·output·a·video·signal·unless·the·
other·device·supports·HDCP .·See·the·owner's·manual·of·your·TV,·
AV·Amp,·etc.
• Check·that·the·setting·of·the·HDMI·video·resolution·supports·the·
resolution· of· the· connected· device.· When· set· to· "Auto",· DVD-
A1UDCI·makes·the·setting·automatically.
• Check· that· the· HDMI· mode· setting· matches· the· connected·
content.·The·connection·method·of·each·HDMI·mode·is·different.

Cause / Countermeasure
Symptom
HD· audio· is· not· • Set·"BD·Audio·Mode"·to·"HD·Audio·Output".
output.
Picture· is· not· • The·picture·may·be·slightly·disturbed·directly·after·fast-forwarding·
displayed· or· is· or·reversing.·This·is·not·a·malfunction.
disturbed. • Connect· the· DVD-A1UDCI's· video/S-Video/component· video·
Picture·of·a·BD-Video· output·either·directly·to·the·TV·or·to·the·TV·via·the·AV·Amp.·Do·
or· DVD-Video· disc· is· not· connect· via· a· VCR· (video· cassette· recorder).· Some· discs·
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in·black·and·white. include· copy· prohibit· signals,· and· when· such· discs· are· played·
22
via·a·VCR,·the·copy·guard·system·may·cause·the·picture·to·be·
–
disturbed.
–
• Is· a· disc· that· is· not· compatible· with· the· player· or· a· disc· with·
a· different· region· number· loaded?· (This· player· supports· region·
3,·9
code·"A"·for·BD-Video·discs,·"1"·or·"ALL"·for·DVD-Video·discs.)
No·sound·is·heard·or· • Check· the· devices· whose· audio· is· connected· and· the· speaker·
the· sound· is· hard· to· connections.
4,·38
hear. • Is·the·power·of·devices·whose·audio·is·connected·turned·on?
Is·the·input·selection·set·to·the·input·to·which·the·DVD-A1UDCI·
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is·connected?
4,·38
• Is·the·audio·output·properly·selected?
Picture· freezes· • When the disc is scratched or contaminated with fingerprints, the
–
momentarily· during· disc·may·not·be·played·back·correctly.··Clean·the·disc·or·replace·
playback. with·a·non-scratched·disc.
30,·40
• There·may·be·a·problem·with·the·data·recorded·on·the·disc.
Playback· does· not· • Is·there·condensation·inside·the·player·or·on·the·disc?·(Let·set·for·
start·even·when·1·is· 1·to·2·hours·with·the·power·off.)
pressed,·or·starts·but· • When the disc is scratched or contaminated with fingerprints, the
19
stops·immediately. disc·may·not·be·played·back·correctly.··Clean·the·disc·or·replace·
with·a·non-scratched·disc.
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• Is·the·disc·loaded·upside-down?·Load·the·disc·properly,·with·the·
side·containing·the·signals·to·be·played·facing·down.
13,·14
• Is·an·unplayable·disc·loaded?·
8
Subtitles·cannot·be·displayed·for·BD-Video,·DVD-Video·or·DivX ® ·
Subtitles· are· not· •
30,·40
displayed. files that do not contain subtitles.
• Is·the·subtitle·setting·"Off"?·Use·a·disc·menu·or··to·set·the·
displayed·subtitle.
SD· Memory· Card· • The·format·of·the·card·does·not·match·to·this·unit·or·the·card·is·
16
cannot·be·read. not·compatible.·
• Is·the·playback·media·mode·set·to·"SD·CARD·MODE"?
Select·"SD·CARD·MODE"·at·
15
13,·14
Cause / Countermeasure
.
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