NETGEAR PTVU1000 User Manual

Universal push2tv hd adapter
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350 East Plumeria Drive
San Jose, CA 95134
USA
August 2011
202-10839-01
v1.0
Universal Push2TV HD
Adapter (PTVU1000)

User Manual

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Summary of Contents for NETGEAR PTVU1000

  • Page 1: User Manual

    Universal Push2TV HD Adapter (PTVU1000) User Manual 350 East Plumeria Drive San Jose, CA 95134 August 2011 202-10839-01 v1.0...
  • Page 2: Technical Support

    NETGEAR, Inc. Technical Support Thank you for choosing NETGEAR. To register your product, get the latest product updates, get support online, or for more information about the topics covered in this manual, visit the Support website at http://support.netgear.com.
  • Page 3: Table Of Contents

    Contents Chapter 1 Setup and System Initialization Minimum System Requirements........6 What’s in the Package .
  • Page 4 Push2TV HD Adapter Chapter 2 Wireless Connectivity Wireless Icon Is Gray ......... 38 Wireless Icon Is Red .
  • Page 5 Push2TV HD Adapter Chapter 4 Audio No Audio in HDMI Connection ........66 Audio Disappears After Link Disconnection .
  • Page 6: Chapter 1 Setup And System Initialization

    Movie and screen resolutions can be lower than 1080p when you do not require as much resolution. For best performance, NETGEAR recommends the following minimum system requirements: • Laptop or PC with USB 2.0 port available.
  • Page 7: What's In The Package

    Push2TV HD Adapter • System configurations that include more than one graphic card are currently not supported. • Surround audio is supported through HDMI or optical S/PDIF input to home theater or speaker system. For Windows XP: • For office use, web browsing, and so on: 1.6 GHz Atom or Celeron processor and 512 MB memory.
  • Page 8: Software Installation

    • The installation checks the PC capabilities and compares them to the minimum system requirements of the system. For Vista and Windows 7, NETGEAR recommends that you run WEI (Windows Experience Index) calculation prior to installation. Installation Steps: Make sure that the PC Adapter is unplugged from the PC.
  • Page 9 Push2TV HD Adapter The installation CD Autoplay menu displays. Select Install Universal Push2TV HD Software. The Install Wizard begins installing the Universal Push2TV HD software. The installation process can include more than one step to accommodate several drivers that are installed.
  • Page 10 Push2TV HD Adapter Select your geographic region to comply with your local radio regulations. This setting can be changed, if needed, once the software is installed. Follow the on-screen instructions, and click Next> when prompted, or by approving authorization requests to continue the installation.
  • Page 11: Setting Up The Adapter

    Push2TV HD Adapter Once the audio driver and application driver are installed, the following message displays: When the installation procedure has successfully finished, you are automatically returned to the opening screen of the AutoRun menu. You might be requested to reboot. Setting Up the Adapter Connect the HD Base Attach the HD Base Adapter to the remote display device (TV, projector, or monitor),...
  • Page 12: Connecting Audio

    Push2TV HD Adapter The Display and Audio icons also display as soon as a connection is established. Note the following: • If you do not see the icon changing to green, verify the line of sight between the adapters. • If you do not see the Display icon, refer to Chapter 3, Video, or try the suggestions in...
  • Page 13: Positioning The Pc Adapter

    Setting Audio Output Device page 67. Positioning the PC Adapter To achieve best performance, NETGEAR recommends that you position the PC Adapter in the upright position. Positioning the HD Base The Universal Push2TV HD TV Adapter is designed for two possible mounting options:...
  • Page 14: Icon Descriptions

    Leave the top side of the TV Adapter unmasked for best radio performance: Note: For best performance, NETGEAR recommends that you always position the TV Adapter vertically so that it is pointing upwards. Icon Descriptions Universal Push2TV HD Manager User Interface The Universal Push2TV HD Manager allows you to monitor and control the available Universal Push2TV HD devices and connections that are within the PC’s range.
  • Page 15: Led Descriptions

    Push2TV HD Adapter The color and shape of the icon indicates the current activity state, as shown in the following table: Icon Color Status Host Hardware Disconnected (gray icon) Universal Push2TV PC Adapter is not connected. Host Hardware Enabled (red icon) Universal Push2TV PC Adapter is connected to the PC (PC Adapter is enabled), but wireless connection is not active.
  • Page 16: Universal Push2Tv Hd Manager

    Push2TV HD Adapter Traffic: • Rapid flashing when data is received or transmitted. Universal Push2TV HD Manager Context Menu Options Accessing the Universal Push2TV HD Manager To access the Universal Push2TV HD Manager, right-click the Universal Push2TV HD Manager System Tray icon and select Universal Push2TV HD Connections to display the Universal Push2TV HD Manager screen.
  • Page 17 FPS and is less jerky. By default, this option is enabled, and NETGEAR strongly suggests that you do not change this configuration.
  • Page 18: Universal Push2Tv Hd Manager Options

    Push2TV HD Adapter Universal Push2TV HD Manager Options Universal Push2TV HD Manager Options Menu option Description Push2TV Adapter Displays the currently connected PC Adapter MAC address. MAC Address Connection Quality The following are the different states of the connection status icon, which indicate the connection quality: Blocked Not connected...
  • Page 19: Pc Adapter Names

    Push2TV HD Adapter PC Adapter Names Changing PC Adapter Names in the Universal Push2TV HD Manager The Universal Push2TV HD Manager screen allows you to modify the name of the PC adapter that displays in the connections list. To modify the PC adapter name: Double-click the PC adapter name.
  • Page 20: Advanced Settings

    Push2TV HD Adapter Advanced Settings The Universal Push2TV HD Manager’s Advanced Settings screen allows the configuration of the Channel and Region selection in the host. To access the Advanced Settings screen: In the Universal Push2TV HD Manager screen, click Advanced Settings. Option Description Region...
  • Page 21: Blocking Or Disassociating

    Push2TV HD Adapter Blocking or Disassociating Blocking or Disassociating a Device The Universal Push2TV HD Manager screen allows you to remove devices or to temporarily disable them from connecting to the PC Adapter. To block a device temporarily, and prevent it from connecting to the PC Adapter, right-click the device name in the Connection list, and select Block Device.
  • Page 22: Configuring The Display

    Push2TV HD Adapter Context Menu Options Menu Option Description Block/UnBlock Device Allows you to temporarily disable a device from connecting with the PC Adapter. Disassociate Device Removes the device from the list. To return the device to the list, pairing must be performed.
  • Page 23: Using Mirror Mode

    Push2TV HD Adapter Using Mirror Mode Mirror mode is used to display the identical content on the additional screen as is shown on the main PC or laptop screen. Mirror mode is generally used to display the PC contents on a larger or higher-definition display.
  • Page 24: Configuring The Display In Windows 7

    Push2TV HD Adapter Note: Extend mode is recommended for playing HD video as Mirror mode is limited by the resolutions supported in the PC. Laptop Operation with the Lid Closed You can work conveniently with a laptop by setting its default action upon closing the lid to Do nothing (to prevent the laptop from entering sleep or hibernation mode, select Control Panel >...
  • Page 25 Push2TV HD Adapter Configure Screen Options in Windows 7 When a link is established with the Universal Push2TV HD TV adapter, the Display drivers are activated and the Display icon appears in the Windows system tray. The right-click context menu of the Display icon contains configuration options that correspond to the display mode.
  • Page 26: Configuring The Display In Windows Xp Or Vista

    Push2TV HD Adapter Configuring the Display in Windows XP or Vista Configuring the Display via the Display Icon Context Menu Icon Context Menu in Windows XP or Vista When a link is established with the Universal Push2TV HD TV adapter, the Display drivers are activated, and the Display icon appears in the Windows system tray.
  • Page 27 Push2TV HD Adapter Screen Rotation: This option allows you to rotate or flip the monitor. It is applicable in both Mirror and Extend modes. Extend To: This option allows you to select the direction the monitor will extend to. Extend: Select Extend mode.
  • Page 28 If the display screen connected to the HD Base is larger than the primary screen, the image will be adjusted to a letter-box frame to preserve the correct aspect ratio. Note: When you change from Extend to Mirror mode, NETGEAR recommends that you first set the display to Off, and then set it to Mirror.
  • Page 29: Configuring The Display Through Windows Display Properties In Windows Xp/Vista

    • When dragging a running process window such as a movie or other application from the main screen to the extended screen, NETGEAR recommends that you pause or stop the running application first, and restart it in the extended screen.
  • Page 30 Push2TV HD Adapter Adjusting Screen Resolution Use the Resolution slider to adjust the desired resolution of the display (see circle 2 in the previous figure). Adjusting Color Level Use the Colors drop-down list to select a color complexity level (see circle 3 in the previous figure).
  • Page 31: Supported Resolutions

    Push2TV HD Adapter Supported Resolutions Problem/Question: I have a full HD TV, but I cannot set the screen resolution on it to 1920 x 1080, which is the native resolution of this TV. Answer: The maximum screen resolution supported by the product is 1080p (1920 x 1080). However, in Mirror mode you are limited by the maximum resolution of your PC.
  • Page 32: Driver Information

    Push2TV HD Adapter Driver Information Verifying that the drivers are installed and functional. Device Manager Viewing the Drivers in the Device Manager To view the drivers in the Device Manager, right-click My Computer and select Manage. In windows XP: In Windows 7: Select Device Manager.
  • Page 33 Push2TV HD Adapter Under PCI bus, open USB devices. When the device is connected and all drivers are loaded correctly, you should get the following: If one or more of the drivers were not loaded correctly, they might appear with exclamation marks:...
  • Page 34: Verifying Wusb Drivers Installation

    Push2TV HD Adapter To repair this, right-click and select Update drivers, or uninstall, detach, and reattach the PC Adapter. Verifying WUSB Drivers Installation Viewing the Drivers in the Installed Directory Open C:\Windows\System32\Drivers, and look to see that the following files are there: •...
  • Page 35: Uninstalling Drivers

    Push2TV HD Adapter Uninstalling Drivers You can select Uninstall on the Device Manager as explained earlier. To completely remove the driver installation: • In Windows XP: Start > Control Panel > Add or remove programs. • In Windows 7: Start > Control Panel > Programs > Programs and Features. Select the Universal Push2TV HD application, and uninstall it.
  • Page 36: Viewing The Device's Vendor Id And Product Id

    Push2TV HD Adapter Viewing the Device’s Vendor ID and Product ID Select the device in the Device Manager: Right-click and select Properties:...
  • Page 37 Push2TV HD Adapter Select the Details tab and select Hardware IDs in the drop-down list: In the previous example: VID: 13CF PID: 1200...
  • Page 38: Chapter 2 Wireless Connectivity

    Wireless Connectivity This chapter describes common behaviors of your Universal Push2TV HD Adapter, and provides advice and solutions. Wireless Icon Is Gray Problem/Question: The PC Adapter is attached to the PC, but I see the Gray icon in the System Tray. Symptom: The host PC displays the Disconnected (Gray) icon in the System Tray.
  • Page 39: Channel Busy

    Push2TV HD Adapter If either of the following happens, try the steps that follow: • Green System Tray icon does not light up to indicate that a connection has been established. • The Device is not listed in the Universal Push2TV HD Manager screen. Power is not applied to the Device: Make sure that the appropriate power supply is connected to the power supply connector on the device side.
  • Page 40: Movie Playing Is Disrupted

    Push2TV HD Adapter Movie Playing Is Disrupted Problem/Question: Movie playing is disrupted by moving the laptop. Symptom: Movie-playing performance is degraded when the laptop PC is moved around. Solution: Some laptop models offer an active hard disk protection feature that locks the hard disk when motion is detected by the laptop.
  • Page 41: Universal Push2Tv Hd Range

    Push2TV HD Adapter Solution: The following table shows the different states of the Connection Status icon, which indicates the connection quality: State Icon Description Blocked The device was blocked by the user and not connected to the PC. Not connected The device is associated with the PC, but out of range.
  • Page 42: Pairing

    Push2TV HD Adapter Pairing Problems with Pairing Problem/Question: I’m having problems with Pairing. Symptom: The Pairing procedure does not result in the confirmation “Universal Push2TV HD device has been paired,” or it results in an error message. Solution: Try the following: •...
  • Page 43: Multiple Hosts

    Push2TV HD Adapter Multiple Hosts Problem/Question: I’m having problems pairing with multiple hosts—each pairing must correspond to a specific PC Adapter (host). Symptom: If more than a single PC Adapter (Host) has been attached to the PC at any time, the pairing process requires that at least one PC Adapter be connected while the TV Adapter is being paired.
  • Page 44: Chapter 3 Video

    Video This chapter describes the following topics: • General Troubleshooting • Media Player • Optimizing Internet Video • Surfing the Internet Using Wi-Fi • Playing Blu-ray • Playing Video While PC Is Battery Operated • Optimizing Video Performance Tips • HDMI •...
  • Page 45: General Troubleshooting

    Try to upgrade to the latest DisplayLink software. For further support and information about DisplayLink software, please visit http://www.displaylink.com/support. Additionally, in Windows 7, NETGEAR recommends that you work in Aero Desktop Theme. For more information, see Aero Desktop Theme on page 55.
  • Page 46 Push2TV HD Adapter For surround audio to work correctly, click the Configure PowerDVD settings button (marked in the following figure). Select audio options in the left side of the window, and Use S/PDIF in the Speaker environment area.
  • Page 47: Quicktime Player With The Display Adapter

    Push2TV HD Adapter Click OK to complete the configuration process. Recommended Codec Pack For best performance when playing various video and audio formats, you should install an updated set of Codecs in the system. The following set of Codecs has been tested and is known to give good video performance: •...
  • Page 48: Winamp Application Does Not Return To Pc Screen

    Push2TV HD Adapter WinAmp Application Does Not Return to PC Screen Problem/Question: I am using WinAmp, and when I change from Extended mode to Mirror mode, WinAmp is not being transferred to the PC screen and is not accessible. Solution: You should first drag the WinAmp application to the main display before switching to Mirror mode.
  • Page 49: Optimizing Internet Video

    Push2TV HD Adapter Optimizing Internet Video Internet Video Optimizing Internet Video Viewing Many video content websites use an embedded Adobe Flash player to show video content. In some cases to achieve best performance with the Flash player (for example, when viewing online video content in full screen mode), adjust the Flash Player settings as follows: To optimize the Flash player: Right-click the video content on the website, and select Settings from the Adobe Flash...
  • Page 50: Online Movies Freeze

    Push2TV HD Adapter Online Movies Freeze Problem/Question: Online movies freeze in full screen mode. Symptom: The movie freezes when going to full screen mode on websites that use an embedded Adobe Flash player. Solution: In the Adobe Flash Player Settings screen, clear the Enable hardware acceleration check box.
  • Page 51 Push2TV HD Adapter Select the DisplayLink display card: Select Advanced > Troubleshoot, and disable the hardware accelerator:...
  • Page 52: Flash Player Is Not Showing In Full Screen

    Push2TV HD Adapter Another option is to right-click the Video screen, select Settings, and clear the Enable hardware acceleration check box: Flash Player Is Not Showing in Full Screen Problem/Question: I am watching a movie with Flash Player, like YouTube, in full screen. When I click the mouse, the screen changes back to a smaller screen.
  • Page 53: Surfing The Internet Using Wi-Fi

    Push2TV HD Adapter Surfing the Internet Using Wi-Fi Problem/Question: Can I simultaneously surf the Internet using Wi-Fi and view it wirelessly on my HD TV using the Universal Push2TV HD Adapter, for a complete wireless Internet display on my TV? Answer: Yes, you can.
  • Page 54: Optimizing Video Performance Tips

    Push2TV HD Adapter Solution: In some cases, the operating system is adjusting the CPU clock to a lower performance mode while the PC is battery operated. It is possible to detect this by viewing the system parameters of the PC: Right-click My computer, and select Properties. If the CPU speed is reduced from its AC power operation performance, set the PC to operate in maximum performance mode.
  • Page 55: Aero Desktop Theme

    Setting Aero Desktop Theme in Win7 When you use the Universal Push2TV HD Adapter with the Windows 7 operating platform, NETGEAR recommends that you use the Aero desktop theme. Other desktop themes will result in poor video performance. To set the desktop to the Aero theme in Windows 7:...
  • Page 56: Hdmi

    Push2TV HD Adapter In the Control Panel > Personalization screen, select Windows Color and Appearance. Select Windows Aero (or other) from the Color scheme list, and click OK to save the new setting. HDMI Display Size on TV Problem/Question: • I am connected to my TV in HDMI mode, and the picture on the TV is too big (only part of my laptop screen is showing).
  • Page 57: Picture Is Distorted When The Mouse Is Moving

    Push2TV HD Adapter • When using Extend mode, change the resolution using Display Link Manager. For more information, see Configuring the Display on page 22. • Download the latest Display Link driver. Picture Is Distorted When the Mouse Is Moving Problem/Question: I am changing from Extend mode to Mirror mode during movie play, and there is a paint effect on the movie window—the picture is frozen, and is updated only where the mouse is moving.
  • Page 58: Remote Display Appears Unstable

    Push2TV HD Adapter Solution: • Detach and re-attach the power supply of the Base Adapter. • Detach and re-attach the PC Adapter to restart the adapter hardware. • Reset the PC, and try again to establish the wireless connection to the HD Base. •...
  • Page 59: External Display Is Not Activated

    Push2TV HD Adapter Select monitor and adjust the refresh rate: External Display Is Not Activated Problem/Question: The External Display is not activated. Symptom: No image is displayed by the remote screen (external display). Solution: Check to see that the video cable between the HD Base and the display screen is connected correctly and securely.
  • Page 60: Video Is Not Playing Smoothly

    Changing screen resolution to 720p (instead of 1080p). Select 1280×720, as described in Configuring the Display on page 22. • For watching video, NETGEAR recommends that you put the Universal Push2TV HD adapter into Extend mode. For more information, see Configuring the Display via the Display Icon Context Menu...
  • Page 61: Using Extend Mode

    Push2TV HD Adapter laptop onto your HD TV, while you can continue working on your documents, emails, and Facebook account displayed on the laptop screen. Using Extend Mode Problem/Question: How do I use my system in Extend mode, and how do I set the wireless system to operate as an extension or additional screen or display to the PC? Instructions: Use Extend mode to display different content on each display screen.
  • Page 62: Screen Resolution In Mirror Mode

    Push2TV HD Adapter Note: When you are changing settings, or during first connection between the PC Adapter and Base Adapter, the PC display might flicker or turn on and off as the screen resolution is automatically adjusted. Detailed instructions on how to set your PC to work in Extend mode are in Configuring the Display on page 22.
  • Page 63: Display Issues On Tv

    Push2TV HD Adapter You can change the screen resolution, currently set to 1024 x 768: Display Issues on TV Problem/Question: • I am connected to my TV in HDMI mode, and the picture on the TV is too big (only part of my laptop screen is showing).
  • Page 64: Display Is Flipped

    Push2TV HD Adapter Display Is Flipped Problem/Question: I am connected to my TV in HDMI mode. I can get a correct display and sound if I use the Extend display option in the Windows 7 Screen Resolution window, but if I try to display the whole desktop on the TV using “show desktop on 2,”...
  • Page 65: Movie Playing Is Disrupted

    Push2TV HD Adapter Symptom: When you play a video, the audio part of the playback might not be synchronized with the video playback. Solution: Change the active power plan to Always On, Balanced, or High Performance. Windows XP: Click Start, select Control Panel. Click Power Options. Under Power Schemes, select Always On.
  • Page 66: Chapter 4 Audio

    Audio This chapter describes the following topics: • No Audio in HDMI Connection • Audio Disappears After Link Disconnection • Audio Does Not Switch to TV or Screen • Setting Audio Output Device • Video and Audio Synchronization • Audio Control Using the PC Buttons No Audio in HDMI Connection Problem/Question: No audio on the remote TV.
  • Page 67: Audio Disappears After Link Disconnection

    Push2TV HD Adapter Audio Disappears After Link Disconnection Problem/Question: Audio does not recover after the link disconnects and reconnects. Symptom: I am watching a movie or a YouTube clip, and suddenly there is a disconnect/reconnect, after which the sound does not come back to the TV. Solution: This can happen (mostly in Vista) because after the movie has started, most video players do not transfer the audio back to the USB audio device after the reconnect.
  • Page 68 Push2TV HD Adapter In Windows XP: Right-click the Volume icon in the System Tray and select Adjust Audio Properties. In the Sounds and Audio Devices Properties screen, click the Audio tab. Under Sound Playback, in the Default Device drop-down list, select USB PnP Sound Device.
  • Page 69 Push2TV HD Adapter If using HDMI or S/PDIF (Digital output): Click Digital Output USB PnP Sound Device, and click Set Default. If using 3.5 mm jack (Analog output): Click Speakers USB PnP Sound Device, and click Set Default.
  • Page 70: Video And Audio Synchronization

    Push2TV HD Adapter Video and Audio Synchronization Problem/Question: Audio is not synchronized with the video. Symptom: When you play a video, the audio part of the playback might not be synchronized with the video playback. Solution: Change the active power plan to Always On, Balanced, or High Performance. Windows XP: Click Start, and select Control Panel.
  • Page 71: Audio Control Using The Pc Buttons

    Push2TV HD Adapter Audio Control Using the PC Buttons Problem/Question: The volume control works only on the TV remote control or on the Audio receiver and not on the laptop buttons. Answer: • For stereo audio, it is a known Microsoft operating system bug that on some PCs certain volume buttons do not work for USB Audio devices.
  • Page 72: Chapter 5 Miscellaneous

    Miscellaneous This chapter describes the following topics: • PowerPoint in Extend Mode • Power Saving Modes and Screen Saver • Built-In Laptop Screen Remains Black • PC and TV Adapters Are Warm PowerPoint in Extend Mode Problem/Question: Slide show is displayed on the main monitor only. Solution: This is a PowerPoint configuration feature.
  • Page 73: Power Saving Modes And Screen Saver

    Push2TV HD Adapter Power Saving Modes and Screen Saver Problem/Question: When I exit from screen saver mode, I notice strange effects on the remote display. Solution: Sometimes it is necessary to detach and reattach the PC Adapter after exiting the screen saver.
  • Page 74: Pc And Tv Adapters Are Warm

    Push2TV HD Adapter PC and TV Adapters Are Warm Problem/Question: Using the system, the PC and TV Adapters get extremely hot. Solution: This is known and normal. The system was tested for hours in extreme conditions and continues to operate normally although the two adapters seem to be warming.
  • Page 75 Push2TV HD Adapter...
  • Page 76: Index

    Index Built-in laptop screen Black Advanced settings Close Advanced Settings screen Channel Screen Not active Region Wireless USB Manager Channel Busy Aero desktop device environment Personalize icon Setting Message box Windows color and appearance Red with yellow exclamation mark Audio configuring screen options in Windows 7 AV kit laptop dongle Configuring Display in Windows 7...
  • Page 77 Push2TV HD Adapter Procedures Overscan Properties Resolution Rebooted TV brands Resize TV setup screen Restart Undescan Right-click context menu Display turns black Selecting the Correct Display Monitor Application window Setting the A/V Adapter as the Primary Display Full screen mode Setting the Display to Extend or Mirror Mode Movie play System Tray...
  • Page 78 Push2TV HD Adapter Host Hardware Disconnected No audio Host Hardware Enabled No audio on the rempote TV Wireless USB Channel is Busy Win 7 Wireless USB Channel is not available Wireless USB Manager No Display icon Wireless USB Manager System Tray Icon Detach Install Display icon...
  • Page 79 Push2TV HD Adapter Flickering Restart Screen saver Start Problems with Pairing Setting Audio Output Device Detach and re-attach Device Adapter Adjust Volume Properties WIRELESS USB device has been paired Connected A/V Adapter C- Media audio device Playback Problems with Pairing with multiple Hosts Volume icon Correspond Windows XP...
  • Page 80 Push2TV HD Adapter Viewing the device's vendor ID and product ID Details tab Uninstalling Drivers Device manager Cleanup Tool Hardware IDs Device manager VLC player Disconnects Downloaded the latest version Driver Extend mode In Windows 7 Restart In Windows XP Remove Uninstall Windows start menu...

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