HP Integrity BL890c - i2 Server Limited Warranty page 11

Table 1-1 BCS Servers - Hardware Product Warranty Offering (continued)
Product Warranty
Period
rx4640, rx5670 3 year
rx7620, rx7640 1 year
rx8620, rx8640 1 year
Trusted 1 year
Compliance
Solution for
Energy,
Compliance Log
Warehouse
1 Warranty details in this table reflect base hardware warranty offerings. Enhancements to base hardware warranty
may be included with your HP Hardware Product. HP Care Pack Services may also be purchased to upgrade service
levels, to extend and expand your standard hardware product warranty. For details, please consult product
specifications at www.hp.com.
2 To take full advantage of HP's remote monitoring & support solutions and maximize the service delivery experience,
these features must be enabled at time of installation.
3 For a more complete list and details – see
4 For more details – see "On-site warranty service" (page 7)
5 Interconnects include Pass-thru modules and switches. HP branded switches have a maximum warranty period of
one (1) year regardless of the warranty period for the system in which they are installed. Non-HP options are provided
"AS IS". However, non-HP
6 CSR = Customer Self Repair: Remote telephone support with parts replacement when diagnostic tests confirm part
failure. For more details – see
Remote Customer Performed
Monitoring and Maintenance Tasks
2
Support
Include
notification of mandatory on some.
errors & Go to www.hp.com/
events go/csrparts
component CSR
details.
Firmware upgrade and
pre-upgrade tasks
6
Remote CSR : Available on
monitoring &
some parts. Go to
email www.hp.com/go/
notification of csrparts for component
errors & CSR details.
events
Firmware upgrade &
pre-upgrade tasks
6
Remote CSR : Available on
monitoring
some parts. Go to
and email
www.hp.com/go/
notification of csrparts for component
errors and CSR details.
events
Firmware upgrade &
pre-upgrade tasks
6
Remote CSR : Available on
monitoring some parts. Go to
and email
www.hp.com/go/
notification of
csrparts for component
errors and CSR details.
events
Firmware upgrade &
pre-upgrade tasks
6
Remote CSR : Available on
monitoring & some parts. Go to
email www.hp.com/go/
notification of
csrparts for component
errors &
CSR details.
events
Firmware upgrade and
pre-upgrade tasks
"Customer responsibilities" (page 6)
"Customer self repair " (page
Service Delivery Method
3 4
Availability
Time
either remotely or through
6
CSR
for
Normal business hours
Next business day response
Onsite Warranty Service for
service events not remedied
either remotely or through
6
CSR
Normal business hours
Next business day response
Onsite Warranty Service
Normal Business Hours
Next Business Day
Onsite Warranty Service
Same business
4-hour response
Onsite Warranty Service
Same business
4-hours
and "Customer self repair " (page
and "Parts only warranty service" (page
7).
Limited warranty period
Notes and
and Response Exceptions
7).
7).
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