Hot plug disk drive removal and replacement guidelines for compaq smart array controllers (6 pages)
Summary of Contents for Compaq ProLiant 3000
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ProLiant 3000 Servers For Use With Intel 350 MHz or Greater Processor-Based Servers Only Maintenance and Service Guide First Edition (February 1999) Part Number 113803-001 Spare Part Number 114651-001 Compaq Computer Corporation...
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Pentium is a registered trademark and Intel is a trademark of the Intel Corporation. Other product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. Compaq ProLiant 3000 Servers, For Use With Intel 350 MHz or Greater Processor-Based Servers Only Maintenance and Service Guide First Edition...
Power Supply Blank Panel .....................2-39 Power Backplane Board ......................2-40 System I/O Board with Subpan ....................2-41 Power Switch..........................2-42 External Replacement Battery ....................2-43 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
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Tape Drive Test Error Codes ..................3-26 Advanced VGA Board Test Error Codes ................3-27 NetFlex-2 Controller Test Error Codes ................3-29 Compaq Network Interface Boards Test Error Codes .............3-30 SCSI Hard Drive Test Error Codes .................3-31 SCSI/IDE CD-ROM Drive Test Error Codes..............3-31 SCSI Tape Drive Test Error Codes .................3-32...
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Hot-Plug Wide-Ultra Hard Drives....................5-9 Hot-Plug Wide-Ultra2 Hard Drives..................5-10 Non-Hot-Plug Wide Ultra2 Hard Drives ................5-11 Hot-Plug Wide-Ultra SCSI-3 Hard Drives ................5-12 Index Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
CAUTION: The computer is designed to be electrically grounded. To ensure proper operation, plug the AC power cord into a properly grounded AC outlet only. Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
Compaq Download Facility: Call 1-281-518-1418 Integrated Management Display Some Compaq server models include a Compaq Integrated Management Display (IMD), an integrated, 16x4 character display mounted on the front of the server. This display provides easy-to-use menu-driven access to server information, including model number, LCD firmware...
In the United States and Canada, call 1-800-386-2172 For Compaq technical support phone numbers outside the United States and Canada, visit the Compaq website at: http://www.compaq.com. Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
3000 Servers. See Table 1-1 for the names of referenced spare parts. External Components Exploded View Figure 1-1. Exploded view of Compaq ProLiant 3000 Server chassis components Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
Hot-Plug Power Supply Backplane Board 169290-001 System I/O Board with Subpan 179779-001 Netelligent 10/100 TX UTP PCI Controller (NIC) 317606-001 Continued Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
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Illustrated Parts Catalog Spare Parts List Continued Description Spare Part # MASS STORAGE DEVICES 32x IDE CD-ROM Drive with Tray 328707-001 1.44-MB Diskette Drive 160788-201 MEMORY 32-MB SDRAM Dual Inline Memory Module (DIMM) (100 Mhz) 317747-001 * 64-MB SDRAM Dual Inline Memory Module (DIMM) (100 Mhz) 317745-001* 128-MB SDRAM Dual Inline Memory Module (DIMM) (100 Mhz) 317756-001...
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Option Board Retainer 271918-001 * Display Module 271930-001 * Processor Board with Tray 179779-001 * Memory Board 270183-001 * * Not Shown Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
Make sure you are properly grounded when touching a static-sensitive component or ssembly. Avoid touching pins, leads, or circuitry. Always place drives PCB assembly-side down. Use conductive field service tools. Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
Disconnect all external peripheral devices from the server. For most removal and replacement procedures, you must remove the server from the rack and place it on a sturdy table or workbench. Refer to the ProLiant 3000 Server Setup and Installation Guide for rack removal instructions.
CAUTION: ProLiant 3000 Servers must always be operated with system unit covers on. Proper cooling will not be achieved if the system unit covers are...
Pull the locking casters away from the server. Figure 2-1. Removing the locking casters Reverse steps 1 through 4 to replace the casters. Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
Removal and Replacement Procedures Caster Mounting Support To remove the caster mounting support: Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. Remove the casters. See “Locking Casters” earlier in this chapter. Remove the four T-15 screws securing the caster mounting support to the server. Pull the caster mounting support away from the server.
Figure 2-3. Removing the front bezel door NOTE: Drive cage may not be as illustrated. Reverse steps 1 and 2 to replace the front bezel door. Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
Removal and Replacement Procedures Front Fixed Bezel The front fixed bezel must be removed to replace the power switch. To remove the front fixed bezel (tower model only): Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. Open the front bezel door. Remove the seven T-15 screws securing the front fixed bezel to the chassis.
Figure 2-5. Removing the rack-mount bezel NOTE: Drive cage may not be as illustrated. Reverse steps 1 through 3 to replace the rack-mount bezel. Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
2-10 Removal and Replacement Procedures Top Access Panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. To remove the top access panel (tower model only): Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. Open the front bezel door.
Slide the U-channel access panel forward, then pull it away from the chassis. Figure 2-7. Removing the U-channel access panel Reverse steps 1 through 5 to replace the U-channel access panel. Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
2-12 Removal and Replacement Procedures Side Access Panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. To remove the side access panel: Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. Loosen the two screws at the front on the chassis with either a T-15 or Phillips screwdriver.
Disconnect the IMD cable 1 from the IMD extension cable 2 connected to the system I/O board. Figure 2-9. Disconnecting the IMD cable from the IMD extension cable Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
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2-14 Removal and Replacement Procedures Press the four latches on the rear of the IMD 3. Pull the IMD from the front of the server 4. COM PAC Figure 2-10. Removing the Integrated Management Display NOTE: Drive cage may may not be as illustrated. Reverse steps 1 through 8 to replace the IMD.
Fan 2 and Fan 4. IMPORTANT: Redundant fans must be added in pairs. Figure 2-11. Location of fans Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
2-16 Removal and Replacement Procedures Front Fan(s) The front fans are removed for replacement or to replace the Integrated Management Display, the fan baffle, or the drive cage. To remove a front fan(s): Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. Remove the side access panel.
Pull the fan baffle back 2, then out and up from the side of the chassis. Figure 2-13. Removing the fan baffle Reverse steps 1 through 5 to replace the fan baffle. Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
2-18 Removal and Replacement Procedures Rear Fan Remove the rear fan for replacement or for upgrading to another model fan. To remove the rear fan: Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. Remove the side access panel. See “Side Access Panel” earlier in this chapter. Disconnect the rear fan cable from the system I/O board.
Simplex or Duplex Cage: Seven 1-inch hot-plug hard drives (Wide-Ultra drive cage) Simplex Cage: Ten 1-inch hot-plug hard drives (Ultra2 drive cage and backplane board) Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
2-20 Removal and Replacement Procedures Drive Cage Assemblies ProLiant 3000 Servers ship with either Wide-Ultra or Ultra2 drive cage assemblies. The Wide- Ultra and the Ultra2 drive cage assemblies include the drive cage and backplane board. Wide-Ultra Hot-Plug Drive Cage To remove the Wide-Ultra drive cage assembly: Perform the preparation procedures.
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Duplex Enabler board has a SCSI connector for removable media use. Before removing the Duplex Enabler board, be sure to disconnect any SCSI cables. Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
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2-22 Removal and Replacement Procedures Ultra2 Hot-Plug Drive Cage To remove the Ultra2 hot-plug drive cage assembly: Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. Remove the front bezel door (tower model only). See “Front Bezel Door” earlier in this chapter.
Pull the drive from the cage 3. Figure 2-19. Removing a Wide-Ultra hot-plug hard drive Reverse steps 1 through 3 to replace a Wide-Ultra hot-plug hard drive. Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
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Removal and Replacement Procedures Ultra2 Hot-Plug Hard Drives Compaq ProLiant 3000 Servers may ship with Ultra2 hot-plug hard drives. Ultra2 hot-plug hard drives are removed for replacement or for upgrade to a larger drive. CAUTION: Do not remove a hot-plug drive if any of the online LEDs are green.
Figure 2-21. Removing the removable media panel Reverse steps 1 and 2 to replace the removable media panel. NOTE: Ultra2 drive cage is shown. Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
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2-26 Removal and Replacement Procedures Removable Media Drives The removable media drives are removed for replacement or when installing another media device. To remove a drive from the removable media area, including the CD-ROM drive and tape drive: Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. Remove the drive cage assembly.
Pull the drive back, then out the top of the chassis 3. Figure 2-23. Removing the diskette drive Reverse steps 1 through 7 to replace the diskette drive. Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
2-28 Removal and Replacement Procedures Cable Folding and Routing Diagrams Figure 2-24. CD-ROM drive cable folding and routing diagram Figure 2-25. Diskette drive cable folding and routing diagram...
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2-29 Figure 2-26. Array Controller removable media cable folding and routing diagram Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
Removal and Replacement Procedures Memory Compaq ProLiant 3000 Servers ship standard with either 128 MB or 256 MB Synchronous DRAM (SDRAM) Dual Inline Memory Modules (DIMMs)installed in the DIMM 5 socket location. Memory can be expanded to a maximum of 4 GB. Install SDRAM DIMM modules one at a time in the proper socket.
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512 MB 512 MB 4 GB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
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2-32 Removal and Replacement Procedures To remove an SDRAM DIMM: Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. Remove the top access panel. See “Top Access Panel” earlier in this chapter. Remove any expansion boards above the SDRAM DIMM socket. Press both SDRAM DIMM socket latches outward 1.
Ultra2 drive cage assemblies. Refer to the Smart Array 3200 Controller Reference Guide for further information. Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
2-34 Removal and Replacement Procedures Netelligent 10/100 TX UTP PCI Controller The Compaq Netelligent 10/100 TX UTP network controller is removed for replacement or to access the system I\O board. To remove a Netelligent 10/100 TX UTP PCI controller: Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
Reverse steps 1 through 5 to replace the processor. NOTE: The locking clips lock into place when the processor is properly seated. Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
2-36 Removal and Replacement Procedures Processor Power Module To remove a processor power module: Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. Remove the side access panel. See “Side Access Panel” earlier in this chapter. Remove the top access panel. See “Top Access Panel” earlier in this chapter. Push the two locking clips out to release the processor power module 1.
CAUTION: If the power supply in bay 2 is removed and not immediately replaced, you must install the power supply cover plate to maintain proper air flow. Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
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2-38 Removal and Replacement Procedures NOTE: You do not need to remove power from the unit for a hot-plug power supply replacement in a redundant power supply configuration. WARNING: To reduce the risk of electric shock or damage to the equipment in a single power supply configuration: Unplug the power cord before removing the power supply from the server.
CAUTION: The power supply cover plate or the optional hot-plug redundant power supply must be present in bay 2 to maintain proper cooling of drive bays. Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
2-40 Removal and Replacement Procedures Power Backplane Board The power backplane board is removed for replacement. To remove the power backplane board: Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. Remove the power supply(s). See “Hot-Plug Power Supply” earlier in this chapter. Disconnect all cables from the power backplane board.
2 settings to match the switch settings on the board being replaced. Install all removed boards onto the replacement system I/O board after installing the I/O board into the system. Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
2-42 Removal and Replacement Procedures Power Switch IMPORTANT: To completely remove all power from the system, you must disconnect the power cord from the server. In systems with multiple power supplies, you must disconnect all power cords to completely remove power from the system. To remove the power switch: Perform the preparation procedures.
Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. Remove the top access panel. See “Top Access Panel” earlier in this chapter. Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
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Place the label included with your battery kit on the back of your server above the power connector. Run the Compaq System Configuration Utility to reconfigure the system. See Chapter 3, “Diagnostic Tools,” for more information. NOTE: If the replacement battery fails or is defective, properly dispose of the failed battery and...
Utilities Access The Compaq SmartStart and Support Software CD contains the SmartStart program and many of the Compaq utilities needed to maintain your system, including: System Configuration Utility...
To execute the System Configuration Utility, select Run System Configuration Utility. To execute the Array Configuration Utility, select Run Array Configuration Utility. Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
Diagnostic Tools Power-On Self-Test (POST) POST is a series of diagnostic tests that run automatically on Compaq computers when the system is turned on. POST checks the following assemblies to ensure that the computer system is functioning properly: Processors Keyboard...
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A board was installed that has a Run the System Configuration Utility Revision Mismatch different revision date. and correct. 180-Log Reinitialized None Continued Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
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Diagnostic Tools POST Error Messages Continued Audible Beeps Error Code L=Long S=Short Probable Source of Problem Recommended Action 201-Memory Error None RAM failure. Run Diagnostics. Replace failed assembly as indicated. 203-Memory None RAM failure. Run Diagnostics. Replace failed Address Error assembly as indicated.
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Installed coprocessor not Run the System Configuration Utility has been detected configured. and correct. that was not reported by CMOS Continued Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
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Diagnostic Tools POST Error Messages Continued Audible Beeps Error Code L=Long S=Short Probable Source of Problem Recommended Action 703-CMOS reports a Coprocessor or configuration Run the System Configuration coprocessor that has error. Utility and correct. not been detected Replace the coprocessor. 1151-Com Port 1 Both external and internal serial Run the System Configuration Utility...
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Mode command 1750-Fixed Disk 0 None Fixed disk drive error. Run the System Configuration Utility failed Identify and correct. command Continued Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
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3-10 Diagnostic Tools POST Error Messages Continued Audible Beeps Error Code L=Long S=Short Probable Source of Problem Recommended Action 1751-Fixed Disk 1 None Fixed disk drive error. Run the System Configuration Utility failed Identify and correct. command 1760-Fixed Disk 0 None Fixed disk drive error.
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Cooling fan failure, internal Inspect for cooling fan failure or open External Drive temperature alert or open side side panel. Subsystem Error panel. Continued Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
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3-12 Diagnostic Tools POST Error Messages Continued Audible Beeps Error Code L=Long S=Short Probable Source of Problem Recommended Action 1778-Drive Array None This message appears No action necessary. resuming Automatic whenever a controller reset or Data Recovery power cycle occurs while process Automatic Data Recovery is in progress.
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If this message was not due to a bad power cable connection, and no drive replacement took place, this could indicate noise on the data cable. Check cable for proper routing. Continued Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
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3-14 Diagnostic Tools POST Error Messages Continued Audible Beeps Error Code L=Long S=Short Probable Source of Problem Recommended Action 1789-Drive Not None Cable or hard drive failure. Check the cable connections. Responding, Physical Replace the cables. Drive Replace the drive. Check cables or If you do not want to replace the replace physical...
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Array Accelerator data from posted-writes Read Error Occurred. memory. Data in Array Accelerator has been lost. Array Accelerator is disabled. Continued Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
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3-16 Diagnostic Tools POST Error Messages Continued Audible Beeps Error Code L=Long S=Short Probable Source of Problem Recommended Action 1798-Drive Array - None Hard parity error while writing Enable Array Accelerator. Array Accelerator data to posted-writes memory. Write Error Occurred. Array Accelerator is disabled.
To delete the password, type the current password, a forward slash ( / ), and press the Enter key. Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
3-18 Diagnostic Tools 6. Disable the power-on password by using the Password Disable switch on the system board, if you do not have access to the password. 7. Install a loopback plug (Part Number 142054-001), when required by Diagnostics. 8. Run the latest version of Diagnostics. Running Diagnostics There are two ways to access the utilities: From the System Partition.
Check switch and/or jumper settings and retest. Run the Configuration utility and retest. Replace the processor board and retest. Replace the system board and retest. Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
3-20 Diagnostic Tools Memory Test Error Codes The 200 series of Diagnostic error codes identifies failures with the memory subsystem. Table 3-3 Memory Test Error Codes Error Code Description Recommended Action 200-xx Invalid memory configuration. Reinsert memory modules in correct location and retest.
Check the switch on the Serial/Parallel Interface board (if applicable) and retest. Replace the Serial/Parallel Interface board (if applicable) and retest. Replace the system board and retest. Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
3-22 Diagnostic Tools Video Display Unit Test Error Codes The 500 series of Diagnostic error codes identifies failures with video or system board functions. Table 3-6 Video Display Unit Test Error Codes Error Code Description Recommended Action 501-xx Video controller test failed. The following steps apply to error codes 501-xx through 516-xx: 502-xx...
Monochrome video text mode test failed. Replace the Advanced VGA board and retest. Replace monochrome board and retest. Replace the system board and retest. Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
3-24 Diagnostic Tools Serial Test Error Codes The 1100 series of Diagnostic error codes identifies failures with serial/parallel interface board or system board functions. Table 3-9 Serial Test Error Codes Error Code Description Recommended Action 1101-xx Serial port test failed. Check the switch settings on the Serial/Parallel Interface board (if applicable) 1109-xx...
Fixed disk drive power mode test failed. 1736-xx Drive Monitoring failed. 1799-xx Invalid fixed disk drive type failed. * Error Checking and Correcting Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
3-26 Diagnostic Tools Tape Drive Test Error Codes The 1900 series of Diagnostic error codes identifies failures with tape cartridges, tape drives, tape drive cabling, adapter boards, or the system board assembly. Table 3-12 Tape Drive Test Error Codes Error Code Description Recommended Action 1900-xx...
Video white screen test failed. 2416-xx Video noise pattern test failed. 2417-xx Lightpen text mode test failed, no response. 2418-xx ECG/VGC memory test failed. Continued Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
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3-28 Diagnostic Tools Advanced VGA Board Test Error Codes Continued Error Code Description Recommended Action 2419-xx ECG/VGC ROM checksum test failed. Run the System Configuration Utility. 2420-xx ECG/VGC attribute test failed. Replace the monitor and retest. 2421-xx ECG/VGC 640 x 200 graphics mode test failed. Replace the Advanced VGA board or other video board and retest.
6029-xx Network card External failed. Check the MAU, cabling, or other network 6089-xx Network card Open failed. components. Replace the controller. Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
(if applicable). Replace the SCSI controller (if applicable) and retest. Replace the CD-ROM drive and retest. Replace the system board and retest. Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
3-32 Diagnostic Tools SCSI Tape Drive Test Error Codes The 6700 series of Diagnostic error codes identifies failures with tape cartridges, tape drives, media changers, tape drive cabling, adapter boards, or the system board assembly. Table 3-18 SCSI Tape Drive Test Error Codes Error Code Description Recommended Action...
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Replace the Server Manager/R board Voice ROM. 7000-62 Voice/DTMF Internal Loopback. 7000-78 Host ADC Measurements. Replace the Server Manager/R board battery. 7000-79 Battery. Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
Replace the system board and retest. Drive Array Advanced Diagnostics (DAAD) Drive Array Advanced Diagnostics (DAAD) is a DOS-based tool designed to run on all Compaq products that contain a Compaq Drive Array Controller. The error messages and codes listed include all codes generated by Compaq products.
When the information gathering process is complete, the main DAAD screen displays. Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
3-36 Diagnostic Tools DAAD Diagnostic Messages Table 3-21 lists DAAD diagnostic messages in alphabetical order. Table 3-21 DAAD Diagnostic Messages Message Description Recommended Action Accelerator board Array controller did not detect a Install array accelerator board on array controller. If an not detected configured array accelerator board.
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If the error continues you may need cache was lost to replace the array accelerator. due to some reason other than the battery being discharged Continued Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
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3-38 Diagnostic Tools DAAD Diagnostic Messages Continued Message Description Recommended Action Accelerator Cache board was probably replaced with Nothing needs to be done. Normal operations should status: Cache was one of a different size. continue. automatically configured during last controller reset.
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Controller needs IDA firmware is less than version 0.96. Replace the controller as soon as possible. replacing (DAAD Error 102) Continued Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
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3-40 Diagnostic Tools DAAD Diagnostic Messages Continued Message Description Recommended Action Controller needs The Intelligent Array Expansion System Replace the controller as soon as possible. replacing (DAAD firmware is less than version 1.14. Error 104) Controller The controller returned an error from its Replace the controller.
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Drive (bay) X is This drive is being rebuilt from the Normal operations should occur. undergoing drive corresponding mirror or parity data. recovery Continued Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
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(bay) X FYI: Drive (bay) X The installed drive was not supplied by If problems exist with this drive, replace it with a is non-Compaq Compaq. Compaq drive. supplied Identify controller The identify controller data from the...
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The occur. RECOVERING replaced drive is rebuilding from the mirror drive or the parity data. Continued Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
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Soft Firmware DAAD has determined that your Run the Compaq Upgrade Utility to place the latest Upgrade required controller is running firmware that has firmware on all drives. been soft upgraded by the Compaq Upgrade Utility.
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DAAD and a message indicating the type of adapter last configured in EISA nonvolatile RAM. Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
You can view and print the event list from within Compaq Insight Manager by following the instructions that follow. You can also mark a Critical or Caution event as Repaired after the affected component has been replaced, for example, when a failed fan has been replaced.
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Support Software CD. Refer to the SmartStart Installation for Servers poster, which ships with the server, for information on how to install and use the IML Management Utility. Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
Integrated Management Display, from within Compaq Insight Manager, the IML management utility, or the Compaq Survey Utility. An example of the format of an event (as displayed on the Integrated Management Display) is as follows:...
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Automatic Operating System Shutdown Initiated Due to Fan Failure Automatic Operating System Shutdown Initiated Due to Overheat Condition Fatal Exception (Number X, Cause) Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
Automatic Server Recovery-2 Automatic Server Recovery-2 (ASR-2) lets the server restart automatically from the operating system or the Compaq Utilities. To use this feature, you must use the System Configuration Utility to install Compaq Utilities in the system partition. You can tell ASR-2 to restart your server after a critical hardware or software error occurs.
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If you have configured the Compaq Utilities for network access, you can access the utilities over the network. You can use Compaq Insight Manager for dial-in or network access. Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
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If you are notified that ASR-2 restarted the server and you have restarted to Compaq Utilities, use the Inspect Utility or Compaq Insight Manager to view the critical error in the Critical Error Log. Run Diagnostics to diagnose and resolve the problem.
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Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
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Server Health Log or the Compaq Utilities to identify the Integrated Management Log and source of the fault. boots the Compaq Utilities from the system partition on the hard drive. Local Server Administrator runs Compaq Utilities from server console to identify the source of the fault Figure 3-1.
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The System Configuration Utility settings should resemble the settings in Table 3-23 when you enable ASR-2 to start into Compaq Utilities. Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
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Set Dial-In Status to Enabled. Be sure the Reset Boot option is set to Boot Compaq Utilities. When the system starts because of an ASR reset, it starts to the Compaq Utilities, sets the Management Modem to auto-answer, and waits for the administrator to dial in and run the Compaq Utilities.
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Network frame ETHERNET_I I Select the frame type for your network. Selections include both Ethernet and type Token Ring topologies. Continued Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
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If the ASR-2 feature cannot restart the server within 10 attempts, it logs a critical error in the Critical Error Log or IML Log restarts the server into the Compaq Utilities, and puts the modem into auto-answer mode.
If errors occur, information about the errors is automatically stored in the Critical Error Log. Whenever boards or components (that support revision tracking) are updated to a new revision, the Revision History Table is updated. Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
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This information helps you quickly identify and correct the problem, thus minimizing downtime. You can view the Critical Error Log through the Compaq Insight Manager. The Diagnostics Utility either resolves the error or suggests corrective action in systems that do not support event logs.
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ASR-2 detected by ROM An ASR-2 activity has been detected and logged by the system ROM. Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
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Functional Revision Level Previous Revisions Date System Board Revision Assembly Version Functional Revision Level Processor 01 Revision Assembly Version Functional Revision Level The Revision History Table is stored in nonvolatile RAM and is accessed through the Inspect Utility and Compaq Insight Manager.
Memory Fault Recovery Tracking This feature inspects the operation of the memory subsystem looking for uncorrectable memory errors. Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
3-64 Diagnostic Tools Remote Service Features Compaq servers have the following management features that you can access via modem or network: Table 3-26 Compaq Servers Remote Management Features Feature Description Service Session Provides remote access to all the utilities on the system partition, including Diagnostics utilities, Inspect, ROMPaq, Drive Array Advanced Diagnostics (DAAD), and the System Configuration Utility.
Netelligent Management - Receives alarms from Netelligent devices. Full management of Netelligent devices is supported through integration with Compaq Netelligent Management Software. Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
Compaq Insight Management Software Architecture The Compaq Insight Management software architecture is typical of other network management solutions. It has a client/server architecture and is composed of agent software (Compaq Insight Management Agents) and the management application software (Compaq Insight Manager).
System I/O board rear connectors (See “System I/O Board Connectors” later in this chapter) SCSI knockouts AC power cord connector Netelligent 10/100 TX UTP PCI controller connector (RJ-45) Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
Connectors, Switches, Jumpers, and LEDs System I/O Board Connectors Figure 4-2 shows the system I/O board connectors for ProLiant 3000 Servers. Table 4-2 gives the corresponding connector descriptions. Figure 4-2. System I/O board connectors Table 4-2 System I/O Board Connectors...
Power-on Password Power-on password is defeated. Default. NVRAM is validated; configuration Maintenance NVRAM is invalidated; configuration is lost. is not lost. Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
The following figures and table show the location and default settings of the processor switch for ProLiant 3000 Servers. There is a different default setting for each processor switch including the 350 MHz, 400 MHz, 450 MHz, and 500 Mhz processors.
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Figure 4-7. 500 MHz processor switch location and default setting Table 4-4 Processor Switch Settings Processor Speed 350 MHz 400 MHz 450 MHz 500 MHz Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
Connectors, Switches, Jumpers, and LEDs Jumpers The external battery jumper for ProLiant 3000 Servers is located on the system I/O board. Figure 4-8 shows the configuration when using an internal battery 1 or an external battery 2. INT. JUMPER EXT.
Power supply will restart within 20 seconds Green No fault detected in this power supply Green AC power is connected Power No AC power connected Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
The CD-ROM drive LED is located on the front of the CD-ROM drive near the volume wheel. The LED illuminates green when the CD-ROM drive is in operation. Figure 4-11 shows the CD- ROM drive LED location for ProLiant 3000 Servers. Figure 4-11. CD-ROM Drive LED...
The LED illuminates green when the diskette drive is in operation. Figure 4-12 shows the diskette drive LED on ProLiant 3000 Servers. Figure 4-12. Diskette Drive LED Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
LEDs on each hot-plug hard drive show the operational status of the hard drive. Figure 4-13, Table 4-6, and Figure 4-14 show the hot-plug hard drive LED locations, functions, and replacement conditions for ProLiant 3000 Servers. CAUTION: Replace a hard drive only when the drive LED is amber. Do not remove a hot-plug drive if the online LED is green.
DO NOT remove drive DO NOT remove drive Online Drive Access Drive Failure Figure 4-14. Hot-Plug hard drive LEDs and replacement conditions Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
Smart Array 3200 Controller Hot-Plug Wide-Ultra Hard Drives Hot-Plug Wide Ultra2 Hard Drives Non-Hot-Plug Wide Ultra2 Hard Drives Wide-Ultra SCSI Hard Drives Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
Physical and Operating Specifications System Unit Table 5-1 System Unit Specifications U.S. Metric Dimensions Height 20.5 in 52.1 cm Depth 24.5 in 62.2 cm Width 12.7 in 32.3 cm Weight (Model 1, U.S.) 75 lbs 34 kg Input Requirements Low range High range Rated Input Voltage 100 to 120 V...
2500V, 1 s, damped sinusoid 600 V, 10 s pulse 20% step change in AC input (superimposed on AC line) voltage Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
Physical and Operating Specifications SDRAM Dual Inline Memory Modules CAUTION: Use only SDRAM DIMMs of the same size, speed, and manufacturer. SDRAM DIMMs from other sources may adversely affect data integrity. Power-On Self-Test (POST) will warn of non-supported SDRAM DIMMs. Table 5-3 SDRAM DIMM Specifications Size...
Track-to-Track (high/low) 3 ms/6 ms Average (high/low) 169/94 ms Settling Time 15 ms Latency Average 100 ms Cylinders (high/low) 80/80 Read/Write Heads Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
Physical and Operating Specifications IDE CD-ROM Drive Table 5-5 IDE CD-ROM Drive Specifications U.S. Metric Dimensions Height 1.7 in 42.9 mm Weight 5.9 in 150.1 mm Depth 8.1 in 208.0 mm Weight 2.1 lb 950 g Capacity Mode 1, 12 cm 540 MB Mode 2, 12 cm 630 MB...
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2 pin digital audio out connector described in the ARAPI Spec., 2.6, Section 11.1 included. This serial digital audio out conforms to the IEC-958 EIAJ CP-1201 format. Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
Physical and Operating Specifications Smart Array 3200 Controller Table 5-6 Smart Array 3200 Controller Specifications U.S. Metric Dimensions Height 3.9 in 9.9 cm Length 13.75 in 34.9 cm Thickness (including Array Accelerator) 0.60 in 1.5 cm Total Weight (including Array Accelerator) Temperature Range Operating 50 to 95 F...
50º to 95º 50º to 95º Celsius 10º to 35º 10º to 35º 10º to 35º 10º to 35º 10º to 35º Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
50º to 95º 50º to 95º Celsius 10º to 35º 10º to 35º 10º to 35º 10º to 35º 10º to 35º Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
IMD extension backplane board disconnecting 2-13 part number 1-3 disconnecting, illustrated 2-13 removing 2-40 part number 1-3 removing, illustrated 2-40 replacing 2-40 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
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3-46, 3-66 removing, illustrated 2-6 remote maintenance 3-66 replacing 2-6 viewing the event list 3-47 casters Compaq network interface boards, test error codes part number 1-3 3-30 removing 2-5 Compaq SmartStart and Support Software CD, removing, illustrated 2-5 running utilities from 3-3...
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2-21 installation guidelines 2-30 replacing 2-21 installation order 2-30 Duplex Hot-Plug Drive Cage, part number 1-5 part number 1-4 removing 2-32 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
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Drive (bay) X upload code not readable, Temperature Exceeded 3-60, 3-61 description 3-41 Compatibility port problem detected, description Drive (bay) X was inadvertently replaced, 3-38 description 3-42 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
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Required System Fan Failure 3-61 X, description 3-42 SCSI port X, drive ID Y firmware needs upgrading, description 3-44 Drive (bay) X is non-Compaq supplied, Server Manager Failure 3-61 description 3-42 Set configuration command issued, description Identify controller data did not match with...
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Compaq website ix front door, removing 2-7 documentation, additional viii front fixed, removing 2-8 technical support telephone numbers ix rack-mount, removing 2-9 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
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1-3 specifications 5-4 removing 2-25 speed 5-4 removing, illustrated 2-25 standard (shipped with unit) 2-30 test error codes 3-20 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
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Index-12 panels part numbers Continued Continued side access hot-plug power supply backplane board 1-3 part number 1-3 I/O slot card guide 1-4 removing 2-12 Illustrated Parts Map 1-4 removing, illustrated 2-12 IMD (Integrated Management Display) 1-3 replacing 2-12 IMD extension cable 1-3 top access IMD panel 1-4 part number 1-3...
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4-4, 4-5 accessing 3-62 table 4-5 defined 3-62 format 3-62 RJ-45 connector location 4-1 ROM, upgrading 3-65 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
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Index-14 ROMPaq specifications Firmware Upgrade Utility, accessing 3-2, 3-3 CD-ROM drive 5-6 ROM upgrade procedure 3-65 diskette drive 5-5 hard drive, hot-plug 5-9, 5-10, 5-11, 5-12 operating 5-1 optional hardware 5-1 SCSI performance 5-1 cable folding and routing, illustrated 2-29 physical 5-1 Duplex Hot-Plug Drive Cage, part number 1-5 power supply 5-3...
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1-5 disabling integrated 4-3 display unit, test error codes 3-22 monochrome board, test error codes 3-23 Compaq ProLiant 3000 Servers, for use with Intel 350 MHz or greater processor-based servers only, Maintenance and Service Guide...
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Index-16 warnings battery handling and disposal 2-43 CD-ROM drive 2-2 component level repairs viii definition vii electrical shock vii, viii, 2-2, 2-38 equipment damage viii, 2-2, 2-3, 2-38 grounding viii, 2-4 hazardous energy levels vii, viii hot surfaces 2-2, 2-4, 2-10, 2-12 improper repairs vii installing options 2-3 laser 2-2...
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